Lemon Digital 

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Rated 4 out of 5 stars

I bought a watch from Lemon Digital just before christmas and i couldn't fault their customer service. I even called them to see if the parcel had been sent and they couldn't do enough to check tha... See more

Rated 5 out of 5 stars

I have had nothing but good experiences with this company. I saved at least £100 buying from this website instead of from a well known high street electricals store and delivery was quick and secur... See more

Rated 1 out of 5 stars

Ordered 2 Mondays ago, 2 items that were purported to be in-stock. No delivery by next Monday, so emailed, no reply. Then phoned on the Tuesday to be told that both items were out of stock and had to... See more

Company replied

Rated 5 out of 5 stars

I purchased a drift hd stealth at the end of last year. It developed a fault. After some Internet research I found out this was a common problem. I contacted lemon digital though eBay and wih in a w... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Satellite Navigation, MP3, Digital Picture Frames, UK Welcome to Lemon Digital Our aim is to provide the best prices on top brand products and offer helpful customer support. All orders made before 3.30pm (weekdays) will be delivered the following day by 2pm with Royal Mail Special Delivery Postage costs just £4.99 for most items! For support and peace of mind, please feel free to call our team on 01225 763109 between 8.30am and 10.00pm. Thank you.


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(37)

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Rated 4 out of 5 stars

good service, great product

Lemon were friendly and helpful both before I placed my order and when I had questions afterwards. Overall very happy with the product and service.

December 2, 2011
Unprompted review
Lemon Digital logo

Reply from Lemon Digital

Thank you for writing a review of Lemon Digital.

Kindest Regards
Steven Mitchell
Lemon Digital LTD

Rated 1 out of 5 stars

No goods, no answer by email or phone

Do not buy from this company. They will steal your money, won't send your goods and will do totally nothing except sending a confirmation of dispatch. I have ordered 2 TOMTOM devices worth almost 500 pound by next day service. It was two weeks ago. 7 days ago recievwed confirmation of dispatch, but still do not see the product.
DON"T BUY FROM THEM

September 14, 2011
Unprompted review
Lemon Digital logo

Reply from Lemon Digital

We can confirm that this guy was fraudulant. He tried to pay £4.99 for the item when it was actually £499.99. We caught him out and voided the transaction.

Rated 1 out of 5 stars

After Sales Service is absolutely APPALLING

Bought an Archos 70 250gb Internet Tablet in February 2011, which arrived the next day at a good price. Within 2 months the tablet was faulty and Lemon Digital were reluctant initially to deal with it. Upon our insistence, after contact Archos, they agreed for us to return the machine to them but that was 5 months ago. When they do bother to return emails (which isn't often) they make promises they don't keep and after we contact Archos direct 2 weeks ago, they told us they'd only just received machine. When we complained to Lemon Digital they told us it must be their 'returns department'. Despite disgusting service, Lemon Digital still haven't bothered to chase up our internet tablet and are still ignoring emails. BUYERS BEWARE DON'T BUY FROM THIS COMPANY THEY ARE SHOCKINGLY BAD TO DEAL WITH AND I DON'T KNOW HOW THEY CAN CARRYON TRADING/LYING. They did say we could make a purchase at cost price as compensation but I wouldn't deal with them again if there were no other companies on the internet.

August 18, 2011
Unprompted review
Lemon Digital logo

Reply from Lemon Digital

Hello Nick,

You decided to send your Archos player to us. We sent it to Archos in France, they repaired it, they then returned it to us, we then returned it to you... I dont see how 2 weeks is a long wait considering the steps?

Please be kind enough to remove this review as it is not fair.

Kindest Regards
Steven Mitchell
Lemon Digital LTD

Rated 1 out of 5 stars

Con Men Stay Clear

DONOT USE THIS COMPANY “THEYSHOULD BE BANNED FROM INTERNET SELLING”. On the 10th June 2011 I bought a Satnav from Lemon Digital, a Mio Navman 500 spirit, it was bought as NEW, or at least that’s what they proclaimed it was, I received the Mio the next day .I knew as soon as I opened the parcel it was going to be a letdown, the box had all ready been used, so had the goods inside i.e. the Mio Navman, The Satnav would not hold a charge .nor make a charge, a complete waste of time and effort. I tried the nice approach on contacting Lemon Digital; I explained the goods were faulty, could I have another in its place, Lemon Digital said NO, they informed me I would have to contact Navman direct and ask them for a code, in order to fix the Satnav,I politely declined and returned the Satnav as faulty goods and asked for my money back ,at a further expense of £7 P.O delivery, I am still waiting for my cash refund, it’s now 12/07/11 and still no money has been returned ,after several phone calls and e mails, they promised the world and delivered a fat zero. They are proclaiming the goods they sell are New and fit for purpose, well I am afraid you will find it’s the opposite; the goods they are selling are returns that are re -packaged and sent immediately back out to unsuspecting customers like me or you, so don’t be fooled. Should you choose to disregard this review, it will most definitely be at your peril and expense, Do yourself a favour and wait until there’s a sale in the High Street stores, at least you will not be troubled with second hand dodgy goods from Lemon Digital! Another crucial point to note is the positive reviews that have been written on Lemon Digital, they are all written by and on behalf of, Lemon Digital themselves .Fact
By Gil

July 31, 2011
Unprompted review
Lemon Digital logo

Reply from Lemon Digital

Hello,

You called us asking for a refund as your goods were apparently faulty, we said yes, fine, however, being a Navman product you would have to give them a quick call first to report the fault.

Not once did we deny you the right to send back the "Second Hand" sat nav.

As regards to the £7 p.o delivery, you said it was sent with Royal Mail but £7 doesnt relate to any kind of special delivery service, If the amount of £5 and above was paid, there would have been a full tracking number, which no one has seen yet! If you do have a tracking number then please let us have it! This way we can chase it up with Royal Mail, and if a claim needs to be made then it will!

However, as explained before, we disagree that you have posted it back to us, we have received no tracking number let alone a parcel.

Your claims do seem to be somewhat childish dont they? If you check out our eBay and Amazon accounts you will see we have near on 100% positive feedback on both platforms! No one ever complains about receiving "second hand goods"

With all of that in mind, it is looking quite clear who the con man really is here.

Kindest Regards
Lemon Digital LTD

Rated 1 out of 5 stars

Supplied Counterfeit Goods

I purchased the Garmin GB Discoverer Great Britain 1:50K Full UK Coverage map on Micro SD card from Lemon Digital. What I received from Lemon Digital was confirmed by Garmin Europe to be a counterfeit product. I asked Lemon Digital to provide me with a genuine replacement, which they were unable to do. I immediately returned the counterfeit mapping software to Lemon Digital and requested a full refund. I had purchased the Garmin GB Discoverer map for a pre-planned walking event and needed to find a replacement. Due to time constraints, I was unable to wait for shipping so had to go to a shop where I ended up paying £45 more than online prices. More than a month after returning the counterfeit goods, I am still waiting for my card to be credited. My advice is to avoid Lemon Digital unless you want to pay a lot of money for fake goods.

July 5, 2011
Unprompted review
Lemon Digital logo

Reply from Lemon Digital

Could you please get this customer to send you a confirmation email from "Garmin Europe" as these were genuine UK stock.

Rated 5 out of 5 stars

excellent

Excellent service. Cannot understand where these negative reports are coming from. I was so concerned I rang the company before ordering. Daniel was very helpful so I proceeded to order. Great serevice and product. Chris

June 20, 2011
Unprompted review
Lemon Digital logo

Reply from Lemon Digital

Hello Chris,

I have just seen this review, I hope everything is still okay with your Navman and you were overall pleased with your order.

Kindest Regards
Dan Mead
Lemon Digital LTD

Rated 1 out of 5 stars

Non existant customer service

How this company can claim on their website they are "backed up by the Web's most helpful customer support" is beyond me. I purchased a TV from them prior to Christmas as a gift and wished I'd never bothered. They do not answer emails, provide no confirmation of order, they do not return calls and I found them to be generally unhelpful when I actually managed to speak to someone working there. I would most definitely never deal with this company again and urge others to beware!

March 4, 2011
Unprompted review
Rated 1 out of 5 stars

Customer Service? What customer service?

I bought my partner a RoadAngel Professional Connected from Lemon Digitial and although the initial sales process was quick and easy and delivery was as promised what they sent me was an obvious returned product as the box was already opened, the actual unit was wrapped in bubble wrap and there were elements missing to enable the unit to be stuck on the windscreen.

After 3 emails asking why they'd sent me a 2nd hand unit when I'd paid for a brand new one were ignored we decided to send it back - especially as we'd then discovered that it was already registered as well so that was further proof that this was a returned item.

I had to chase up after I'd sent it back Special Delivery just to be told in a one liner email that they had refunded the product!

No 'sorry' - No 'would you like us to send you a brand new one' !

So don't be fooled by the lure of a good deal, this a shambles of a company and I'd highly recommend steering clear.

February 2, 2011
Unprompted review
Lemon Digital logo

Reply from Lemon Digital

Hello,

We didnt tell you to keep the item. You received this in error. You received a repaired Road Angel. THis was meant to go to the original customer that sent it back to us for repair. He received your new one. I am sorry about this dispatching error.

Kind Regards

Rated 2 out of 5 stars

Next Day Delivery !!!

First time I have used the site. will stick with companies I know and trust next time. Paid for next day delivery. DHL say it will be delivered tomorrow !! some next day delivery service, a total of three days waiting. Lemon blame DHL. DHL blame lemon. As usual with internet orders it is nobodies fault

January 26, 2011
Unprompted review
Lemon Digital logo

Reply from Lemon Digital

Hello Mal,

I remember this incident, this was due to the snow and DHL wasnt delivering most days. So we could not guarentee Next Day Delivery.

Kindest Regards
Steven Mitchell
Lemon Digital LTD

Rated 5 out of 5 stars

Quick Christmas Delivery

I was in desperate need of 1 more present for my son. I looked online for the Forerunner 110 and saw that Lemon Digital were the cheapest. I recieved this item this morning and only ordered it yesterday. That was super quick considering the weather and being Christmas. They done that little bit extra for me and have increased my hopes that my son will have a good christmas this year! Thank you Lemon Digital i will be shopping with you in the future! Amy

December 24, 2010
Unprompted review
Lemon Digital logo

Reply from Lemon Digital

Im glad this arrived in time for Christmas!

Kindest Regards
Steven Mitchell
Lemon Digital LTD

Rated 1 out of 5 stars

Useless

Ordered a case for a Tomtom, haven't even received an email acknowledging the order, the company is either totally incompetent or a scam. The "in stock/next day delivery" is a pathetic joke and I will never go near the company again. I advise you to do the same.

December 21, 2010
Unprompted review
Lemon Digital logo

Reply from Lemon Digital

We have the tracking number here to prove that you received the Case.

Rated 1 out of 5 stars

Worst online shopping experience

Ordered a Tefal Jamie Oliver quick cook, was told that it would be next day delivery, however 2 weeks later and i have still not received it and have sent numerous e-mails and left numerous voicemail but have had no replies. I am in the process of cancelling the order and contacting trading standards about this joke of a company.
*******DO NOT USE THIS COMPANY******

December 18, 2010
Unprompted review
Lemon Digital logo

Reply from Lemon Digital

We are genuinely very sorry about this. The whole Jamie Oliver range went out of stock, again, please accept our apologies!

Rated 1 out of 5 stars

Absolutely DISGUSTING Service

whilst prices are competitive, the customer service (or frankly complete lack of it) ensures I will NEVER purchase from this bunch again

As an online retailer their commitment is from point of purchase to receipt by buyer - but not in this case. Take the money, give it to DHL, not interested after that

No confirmation of despatch was received, replies to emails asking if despatched were curt and of little use as no method / tracking numbers / dates were included, calls to them simply gave me the tracking number and told me to chase myself and even though local I was told collection was not an option

DO NOT BUY FROM LEMON DIGITAL IN MY OPINION unless you simply want them to take your money and have little regard for the completion of the transaction

December 13, 2010
Unprompted review
Lemon Digital logo

Reply from Lemon Digital

We look after our customers, if they have purchased a product we like to make sure it has arrived safely.

However, we as an Online Sales company, cannot allow customers to the warehouse. Surely this is reasonable?

Kindest Regards
Steven Mitchell
Lemon Digital LTD

Rated 5 out of 5 stars

Outstanding

I telephoned for details during a comparison check and found "Neil" to be polite, Very informed and friendly, I placed my business, and faith, in, "Lemon-Digital" over the competition and was rewarded by receiving my brand new to the market (still unavailable from some outlets) Garmin 2240 the following morning, exceptionally well protected and perfectly functioning, with clear details and instructions in abundance; I even had a follow up e-mail which completely satisfied all my concerns as a very wary buyer.
I would have no hesitation in recommending, "Lemon-Digital", who offer their services in a variety of ways, including telephone, mail and ebay, and, cater for most payment facilities from cash, through cards, to Paypal.
Thank you.
ron (Cornwall)

December 12, 2010
Unprompted review
Lemon Digital logo

Reply from Lemon Digital

Thank you Ron

Rated 2 out of 5 stars

Garnin Nuvi 255w Sat Nav is Refurbished

Received my sat nav promptly, on opening my parcel and on the box it states
that it is a refurbished 255w Garmin Nuvi which was NOT stipulated in the site advert (£83.65).The sat nav works perfectly fine but lemon digital should
make it known that it is Refurbished.

P.s.Do try to respond to Emails

December 9, 2010
Unprompted review
Lemon Digital logo

Reply from Lemon Digital

Hi Andy

Again, as the bottom of the Listing AND at the top it did say in Bold letter Geunine Garmin Newly Overhauled with Full 12 Months Warranty".

Please remove this review.

Kind Regards

Rated 2 out of 5 stars

Mis-leading

Stock shown on internet site when none available, when called to ask about lead time ficticious dates given. Also gave the impression they had a "special deal" with the suppliers to get extra stock which tuens out to be demo products!

November 15, 2010
Unprompted review
Lemon Digital logo

Reply from Lemon Digital

These were Garmin Newly Overhauled as the Listing suggested.

Kindest Regards
Steven Mitchell
Lemon Digital LTD

Rated 5 out of 5 stars

Super helpful and reliable

Fantastic service and after sales support. My item was delivered very quickly and when I needed some support then I phoned them and they could not have done more to help. A very honest and reliable company.

August 20, 2010
Unprompted review
Lemon Digital logo

Reply from Lemon Digital

Thank you Gary

Kindest Regards
Steven Mitchell
Lemon Digital LTD

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