Good communication, phone call to arrange day of delivery, was told delivery was between 10am-5pm and I'd get a call before hand from the driver when he was close, I didn't receive that however I was... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Bought a 120 gallon raised wooden pond. The finished product was easy to build and looks pretty good. Irritating that the kit didn't come with an underlay that the instructions said was preferred.... See more
This is a tricky review to write because the product (Monet garden arch) is excellent but the company communication was very poor. I didn't receive an order confirmation email for two days after order... See more
Ordering positive. Communication mostly ok, it would have been better to know half day delivery, rather than just the day. Amazed that delivery man was on his own, that said he was amazing on a baki... See more
3.9
Great
820 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 month
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Easy ordering on their website and…
Easy ordering on their website and quick delivery.
January 2, 2025
Unprompted review
BEWARE - buy at your peril
Bought two chests of drawers with a 3-5 day delivery. Delivery didn’t happen during this timescale inspite of me repeatedly phoning and being told it would be there on day 5. Since I’ve cancelled, after many requests to do so, they have suddenly offered a delivery. Communication is appalling as you have to through B & Q. I was effectively told off for approaching them directly. I’m sure they will blame B & Q but the emails I’ve received promising delivery have come directly from Lemon Pavilion. Have just received an email asking for £50 before they’ll refund my money. As they haven’t fulfilled their contract, I’m not paying £50. Perhaps it would have been more appropriate to offer me compensation for this chaotic episode which has taken up an enormous amount of my time over the last 4-5 days. Lemon Pavilion are blaming B& Q but I spoke to them directly and have responses from them. Still trying to get a refund on 27th December. AVOID!
December 9, 2024
Unprompted review
Reply from Lemonpavilion
This review is not about Lemon pavilion. It is about an order that you placed on B&Q and the terms and conditions of B&Q will apply.
Stunning Vase
Ordering was easy, delivery was quick and the vase it’s self was well packaged and is absolutely stunning.
October 21, 2024
Unprompted review
Product exactly as seen!
Product exactly as seen online and described. Prompt delivery.
October 31, 2024
Unprompted review
Excellent
Ordered Incia Stem Table Lamp. It was delivered within a couple of days and looks lovely. Very pleased
October 22, 2024
Unprompted review
Worst experience ever
Worst experience ever. Avoid them.
They have the worst material ever and they deliver late and do not accept refunds without you paying 50 GBP back.
October 2, 2024
Unprompted review
Reply from Lemonpavilion
I am very sorry to see this review.
We requested further information from you, through trustpilot to investigate your comments. You didn't supply information for us to check.
We have since found your order and realise this was an order through B&Q where the issues you faced were caused by B&Q and not Lemon Pavilion.
B&Q have their own website and their own staff to manage orders going through their marketplace.
B&Q also have their own terms and conditions for returns which are not within Lemon Pavilion's control.
B&Q accepted liability of the issues you faced and facilitated us with a way to collect the item you no longer wished to have, and we organised the return at no further costs to you.
Please accept our sincere apologies for the issues you faced, and we extend these apologies from B&Q also.
We are pleased this was able to be resolved for you following our contact with B&Q to inform them of the issue with their website and your order.
Bird box and camera kit
Bird box arrived on time and exactly as described. No issues encountered throughout the process. I’m very satisfied and would definitely use this service again!”
September 29, 2024
Unprompted review
Quality dining chairs
Just received my French style cross back dining chairs.
They look lovely and quality is good, for a very reasonable price.
Also fast and free delivery.
Highly recommend.
October 16, 2024
Unprompted review
Top Marks
Ordered the lattice lamp, really pleased with the purchase and service. Cam well packaged and faster than anticipated. Will use again
October 2, 2024
Unprompted review
5 stars
So easy from ordering to delivery.
Great communications and chairs are better than we hoped.
October 1, 2024
Unprompted review
Do not buy from this seller because they sell damaged products
I bought a tall black iron vase from Lemonpavilion because they were a verified seller on B & Q and the vase arrived damaged. The iron on top of the vase was torn so the lid on the vase could not sit properly on top of the vase. I requested for a collection and refund of the damaged product and l was offered collection of almost one week later. Their customer service is horrible and very unsupportive and l received no apologies for the inconvenience of receiving a damaged product. After reading their reviews it appears that they have a pattern of selling damaged products and failing on collection dates hereby delaying your refund. I have had to drag this huge heavy box to return at B & Q. This product is made of metal and could not have been damaged in transit on the way to me but a defect right from their warehouse which should have been detected before sending out to me. From previous buyers experience as well as mine, this company seems to think it is alright to consistently send out damaged products to its customers and this is certainly not right. I do not recommend this seller. Buyers please beware.
September 19, 2024
Unprompted review
Reply from Lemonpavilion
We are sorry you felt motivated to write this bad review.
Having looked at this it was reported to us at 22.24 last night, our rep contacted you at 8.59am this morning,
We offered to collect this from you Tuesday 24th September, as this is next day for collections to be booked with DPD. We also offered you to return to your local B&Q store should you wish this to be returned and refunded more promptly.
Our team have acted according to protocols and responded within a timely manner to address your issue.
FISH POND…
BROUGHT A FREE STANDING FISH POND VERY FAST DELIEVERY VERY GOOD PRODUCT EASY TO ASSEMBLE WOULD USE AGAIN
September 5, 2024
Unprompted review
Fast and hassle-free delivery
August 14, 2024
Unprompted review
Do not buy from them!
They are a verified seller on B&Q website. Bought gate back in July from them but not suitable so trying to arrange a return- 5times promised and I’ve sat in all day but still no collection, no refund and no sign of it being resolved. And only emails- no one to talk to! DO NOT BUY FROM THEM!
September 1, 2024
Unprompted review
Reply from Lemonpavilion
We are ever so sorry to see this review.
Having looked into this i can see we instructed the courier to collect this on multiple occasions and these all failed.
The couriers were extremely unhelpful and we can only apologise for the failed collections that occurred. We understand your frustration completely.
I can see we arranged a different collection method for you and this has now been returned and refunded.
Very quick delivery
Very quick delivery. Excellent packing. Chairs ordered just as advertised and good quality for an excellent price.
July 22, 2024
Unprompted review
RECEIVED GATE THAT WAS BOWED OUT OF…
RECEIVED GATE THAT WAS BOWED OUT OF SHAPE. THEY AGREED TO COLLECT AND REFUND HOWEVER THEN AFTER CONSTANT CHASING THEY ADVISED THAT THEY WERE FINDING IT DIFFICULT TO ARRANGE COLLECTION AS IT WAS A LARGE ITEM (NORMAL GARDEN GATE). SERVICE TERRIBLE WITH NO ACTION AND EVEN HANG UPS ON THE PHONE (THANKS JADE). WOULDNT EVEN GIVE THEN 1 STAR IF I HAD THE CHOICE. AVOID LIKE THE PLAGUE. WE HAVE TRIED CALLING 11 TIMES CONSECUTIVELY AND THEY WILL NOT ANSWER THE PHONE
August 8, 2024
Unprompted review
Reply from Lemonpavilion
We are sorry to see you were not happy with the service provided.
Having checked all the evidence against your order, we can see that we acted as per our standard protocols to collect the gate, as requested.
Your complaint was escalated to the Customer Service Manager which outlined the complaint was being looked into for you.
The customer service manager came back to you within 20 minutes of you logging the complaint but we received multiple calls from both yourself and your husband, of which resulted in threatening comments towards the staff members.
All staff were instructed not to take further calls from you, for this reason.
Under the circumstances we allowed you to keep the gate and we refunded you in full, the very same day, which was a satisfactory outcome.
The company contact and delivery was…
The company contact and delivery was really good, Unfortunately the middle bar on the gate is not straight and was not noticed until cut and fitted . Fingers crossed nobody else has such a keen eye as my husband and myself.
July 5, 2024
Unprompted review
Gates are poor quality
Gates are poor quality. TRUST ME wood doesn’t line up and is swollen rotten. If you buy from these buy at your own risk
June 21, 2024
Unprompted review
Reply from Lemonpavilion
We are sorry to see this review.
We had requested further information so we could look into this for you, as we cannot find an order attached to the name of the reviewer.
Without the information and no reports being made to us, we have not been able to advise.
Please do email us on orders@lemonpavilion.co.uk, so we can help resolve this for you.
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