My rating would have been 3.5 so i put 4 because 3 is too low. Actually the main thing that is holding me from rating Lenson a 5 star is the shipping& delivery times. In overall, very good prices... See more
Company replied
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See what reviewers are saying
I'm satisfied with how the delivery was handled. I was able to track my package easily and received updates at every step. Everything went smoothly and the order arrived on time.
Company replied
I was pleased with the customer support service—fast and efficient! I chose the wrong lenses, and the staff member was very helpful. The online return system is well-organized.
Company replied
Easy to order. My lenses were cheaper at Lenson than in other stores. Everything arrived really quick and in perfect condition. I recommend it 100%!
Company replied
Company details
Written by the company
Lenson AB grundades år 2004 och har sitt säte i Stockholm. Vår affärsidé är att ha marknadens kundvänligaste erbjudande av varor och tjänster inom ögon- och synvård.
Written by the company
- Optikexperter
- Ögonhälsa och syn är vårt fokus och vi vill hjälpa dig att ta hand om dina ögon på bästa sätt! Kontakta våra optikexperter på kundservice för råd på 020-455 455 eller maila support@lenson.com.
- Leveranser och returer
- Vi har otroligt snabba leveranser på våra lagervaror - ofta har våra kunder sina kontaktlinser hemma i brevlådan nästkommande vardag! Vi erbjuder 90 dagars öppet köp på kontaktlinser, tillbehör och solglasögon samt 365 dagars öppet köp på glasögon. Returen är gratis!
- Clickand Reload™
- Vår smarta funktion Clickand Reload gör att du enkelt, med ett fåtal klick, kan beställa samma laddning linser som senaste beställningen. Vi räknar ut när dina linser borde vara slut ifall du använt dem frekvent. Ett påminnelsemail skickas till dig och därifrån kan du enkelt klicka dig vidare för att beställa samma laddning igen.
Prisgaranti
Det är viktigt att du känner dig trygg när du handlar hos oss.
Om du skulle hitta en identisk produkt till ett lägre pris hos en annan svensk nätbaserad återförsäljare, inom 14 dagar från köpdatum, betalar vi tillbaka mellanskillnaden på produkten.
Contact info
Österögatan 4, 164 29, Stockholm, Sweden
- 020-455 455
- support@lenson.com
- www.lenson.com/se
4.5
Excellent
14K reviews
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Reply from Lenson
Hi Anna,
Awesome! Thank you for your review :)
Have a nice day! //Sara
Super fast delivery
Lenson is always been reliably speedy in delivering my lenses
March 29, 2020
Unprompted review
Reply from Lenson
Hi Katherine,
Thank you for your nice review :)
We wish you a nice day! // Sara
Reply from Lenson
Hej :)
Tack för ditt pepp och för att du tog dig tid att lämna ett omdöme!
Ha en god start på veckan! / Amelie
100% Recommended
fast and efficient delivery , user friendly site, value for money , only thing they can improve is to stop sending many promotional emails
March 2, 2020
Unprompted review
Reply from Lenson
Hi Elen,
Thank you for your review! We're glad to hear you like our site, product and delivery. Did you know that you can change the frequency of promotional emails from us if you have a login on our website? Please contact our customer service if you have any questions or if you need help changing the settings.
Have a great day! /Rickard
Incredible fast to deliver
Incredible fast to deliver and the best price I could find. Can't recommend enough.
February 24, 2020
Unprompted review
Reply from Lenson
Hi Cristofaro,
Thank you so much for your kind words. So nice that you were satisfied with the delivery as well as our prices :) Thanks so much for your review!
Have a nice day!/ Dylan
Zero is better
Zero is better. I purchased 2 box of 10 lenses, and lenson canceled my own order without my permission. Very dissapointed
February 15, 2020
Unprompted review
Website easy to navigate
Website easy to navigate, competitive price and fast delivery.
January 9, 2020
Unprompted review
Reply from Lenson
Hi Julien,
So glad to hear that you think so! Thank you for your review :)
Have a great day /Rickard
Supersnabb leverans!
December 5, 2019
Unprompted review
Reply from Lenson
Hej Marie,
Tack för ditt fina omdöme, det glädjer oss att höra! :)
Önskar dig en trevlig helg!/Peter
Trustworthy
September 26, 2019
Unprompted review
Reply from Lenson
Hej Anna,
Vad kul att höra att du är nöjd med oss!
Önskar dig en trevlig dag / Linda
Supersnabb leverans!
September 13, 2019
Unprompted review
Reply from Lenson
Hej Frida,
Så roligt att höra att du var nöjd med leveransen och tack för din recension :)
Ha en trevlig helg/ Amelie
Fast and accurate order
Fast and accurate order, really happy with it :)
August 5, 2019
Unprompted review
Reply from Lenson
Awesome Vasiliki! :) Thanks for the stars <3 If there is anything else we can do for you please give us a call and we'll see what we can do :)
Fast service and exactly what I ordered.
June 18, 2019
Unprompted review
Reply from Lenson
Hi Diego.
Thank you for your review! /Glenn
Reply from Lenson
Hello Samuel!
Thank you so much for your kind words! We wish you a great day! //Rebecca
Very fast delivery and good prices
May 21, 2019
Unprompted review
Reply from Lenson
Hello FD.
Thank you for giving us 5 stars!
Have a great day!
/Tobias
Service
Very bad customer service. Received glasses and the case broke after 2 days. Sent an email to them monday last week, got an answer a couple of days later where they asked for more info. I replied to that email within 5 minutes of receiving it. And as of now I still haven’t gotten mailed back.
May 9, 2019
Unprompted review
Reply from Lenson
Hi Mardin,
I'm sorry you received broken glasses, we take this very seriously.
You are welcome to call our customer service so that they can help you in the best possible way.
Have a nice day! / Dylan
I just bought a colored contact lenses…
I just bought a colored contact lenses from lenson site. The diameter and strenght I ordered was right, and as I always use for more than 8 years. But these contacts are blurry on the sides. Vision is sharp in the center only. And on the sides all blurry. I am very sad about this situation, because I wanted to become a regular customer. What should I do with them now?
They dont respond my message about return and money back. The situation of visibility is not normal. Please solve this problem.
Best regards,
Alina
April 15, 2019
Unprompted review
Reply from Lenson
Hi Alina.
I am sorry that you had such a poor experience with your lenses.
I have made sure that your mail gets prioritized and you will have a reply shortly!
Hopefully we can turn this situation around and make it better for you!
//Tobias
Excellent .
Excellent .
Got my rayban sunglasses in 2 days in the post .Exactly what I ordered and top quality service
April 3, 2019
Unprompted review
Reply from Lenson
Hi Brian,
Thank you so much for appreciating our service and for your kind words!
Have a great day!/ Viktoria
Very good price and very good service
Very good price and very good service. Thank you.
February 26, 2019
Unprompted review
Reply from Lenson
Hi Sam,
Thank you so much for your review. We are very happy to hear.
Wish you a wonderful day! /Dylan
Super fast service!
January 21, 2019
Unprompted review
Reply from Lenson
Hej Susan,
Tack för ditt omdöme.
Skönt att höra att du fick en super snabb service.
Ha en fin dag!
/Staffan
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