Lenson Reviews 14,279

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 4 out of 5 stars

My rating would have been 3.5 so i put 4 because 3 is too low. Actually the main thing that is holding me from rating Lenson a 5 star is the shipping& delivery times. In overall, very good prices... See more

Company replied

Rated 5 out of 5 stars

I'm satisfied with how the delivery was handled. I was able to track my package easily and received updates at every step. Everything went smoothly and the order arrived on time.

Company replied

Rated 5 out of 5 stars

I was pleased with the customer support service—fast and efficient! I chose the wrong lenses, and the staff member was very helpful. The online return system is well-organized.

Company replied

Rated 5 out of 5 stars

Easy to order. My lenses were cheaper at Lenson than in other stores. Everything arrived really quick and in perfect condition. I recommend it 100%!

Company replied

Company details

  1. Contact Lenses Supplier
  2. Glasses Store
  3. Sunglasses Store

Written by the company

Lenson AB grundades år 2004 och har sitt säte i Stockholm. Vår affärsidé är att ha marknadens kundvänligaste erbjudande av varor och tjänster inom ögon- och synvård.

Written by the company

Optikexperter
Ögonhälsa och syn är vårt fokus och vi vill hjälpa dig att ta hand om dina ögon på bästa sätt! Kontakta våra optikexperter på kundservice för råd på 020-455 455 eller maila support@lenson.com.
Leveranser och returer
Vi har otroligt snabba leveranser på våra lagervaror - ofta har våra kunder sina kontaktlinser hemma i brevlådan nästkommande vardag! Vi erbjuder 90 dagars öppet köp på kontaktlinser, tillbehör och solglasögon samt 365 dagars öppet köp på glasögon. Returen är gratis!
Clickand Reload™
Vår smarta funktion Clickand Reload gör att du enkelt, med ett fåtal klick, kan beställa samma laddning linser som senaste beställningen. Vi räknar ut när dina linser borde vara slut ifall du använt dem frekvent. Ett påminnelsemail skickas till dig och därifrån kan du enkelt klicka dig vidare för att beställa samma laddning igen.

Prisgaranti

Det är viktigt att du känner dig trygg när du handlar hos oss.

Det är viktigt att du känner dig trygg när du handlar hos oss.
Om du skulle hitta en identisk produkt till ett lägre pris hos en annan svensk nätbaserad återförsäljare, inom 14 dagar från köpdatum, betalar vi tillbaka mellanskillnaden på produkten.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14K reviews

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Rated 5 out of 5 stars

Super snab!

Super snab! Easy and fast!

January 16, 2019
Unprompted review
Lenson logo

Reply from Lenson

Hej Yvonne,

Tack för din recension.

Vi hoppas att du får en trevlig dag!

/Staffan

Rated 5 out of 5 stars

Good service

Good service, fast delivery

December 4, 2018
Unprompted review
Lenson logo

Reply from Lenson

Hi Arnaud! Great to hear you're happy with service and delivery :)

Have a nice day! /Elin

Rated 1 out of 5 stars

Through prisjakt the price at the same…

Through prisjakt the price at the same company-Lenson- was half the price.I feel RIPPED OFF!!!!

August 27, 2018
Unprompted review
Lenson logo

Reply from Lenson

Hello Daniel!

I'm very sorry to hear that you feel that way!

Prisjakt, as well as Pricerunner and other price comparison sites, is one of many ways for us to reach our customers based on to how they usually find us on the web. The Prisjakt-site is based on campaign prices where we compete with other companies in the optic industry through campaign pricing. What is important to have in mind when it comes to Prisjakt etc of is that the price that you see on those sites is not the regular price. That's why it can differ a lot when comparing to our regular prices onsite.

I hope you find this explanation satisfying. If not, or if you have any other questions or thoughts, please don't hesitate to get in touch with our customer care.

Have a nice day!
/Anna

Rated 5 out of 5 stars

Fast Delivery

Quite good experience with Lenson Sweden. Have ordered once, and got SMS notification that the package was shipped the next day. And received the lens I ordered 2 days later.

July 28, 2017
Unprompted review
Rated 5 out of 5 stars

Fast and easy ordering and fast …

Fast and easy ordering and fast delivery. Really surprised to find the lenses in my mail box so did not have to go to a post office like with other companies that deliver.

July 3, 2017
Unprompted review

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