leroy merlin Reviews 

This might be a bit random but I have used the Malaga store for years without issue and will continue to do so.
We always pop into the cafe and have a drink and food again nothing to complain about.
But today I took a moment to just watch the staff and I must say what a lovely bunch of girls and boys always polite, helpful and smiling, it makes visiting Leroys that more enjoyable.
Please pass our thanks on to the team as I suspect they could possibly be overlooked as not store related but they provide a valuable service.

Have a nice day.

We ordered a 2 draw cabinet and a wall unit on the 24th August 2024.We were not told the factory in France was closed for the month of August. We had a call on the 29th to say they were in the store. We went there but asked if they could deliver as the units were too big for our car. We paid €34 for delivery. They sent a message to say they would be delivered on 2nd September, failed then 6th failed then 11th failed, then 2nd October changed to 4th. I went there and after having spent 2 hours there 2 weeks prior waited a further 6 hours for them to pay the delivery charge and deliver on the 2nd October. I had to insist on and insist. 12 phone calls produced nothing. The workman fitted them but the top draw unit does not open when pushed nor does the wall unit. I have to go back again upon return from holiday.

This company look good on the sale, but you're on your own after that. They have no concept of customer service, customer delivery, nothing, they are a typically arrogant French company. Either their systems are the worst in the world or they have no systems and rely on yellow stick it notes. I was just thinking of using them for double glazing but then I remembered a previous experience and thought I would check online. I'm glad I did and it prompted me to write this review of that experience. Of course LM will never read and reply to any of the 1* reviews on here unless people stop buying from them.

Went to their branch at the Habaneras Shopping Centre, near Torrevieja. Tatanya served us and went 'above & beyond' helping us. We cannot praised Tatanya highly enough . 5* Service.

Today is the 20th of September and I placed my order on the 9th of September with their delivery date the 13th of September. I have not received my goods and cannot be put through to management (always unavailable). They do answer telephone calls, however, on the 16th they said they would dispatch it. They didn't and now they say they will dispatch it today!

We placed an online order, payed immediately on 11/09/2024. On 13/09/2024 Zandile phoned at 09:09 and said our order is out for delivery today. At about 14:00 we still not received our order, we phoned and customer service said our order is still not booked for delivery and delivery will only be on Monday. At 16:00 we phoned again, spoke to Nosipho who connected us again with Zandile, who assured us that our order will be delivered today via Loaded
At time of my message it is 19:17 and still no delivery.
After numerous calls to Leroy Merlin, to Loaded and various whatsapps to there whatsapp numbers nobody responded.
We are so disappointed by the service and customer service we received that we will NEVER USE Leroy Merlin again. This is the worst service we received but they are very quick to take your money but after receiving your money their service is poor and pathetic.
I am very disappointed.
I would like a manager to please contact me asap

They don't the full order after ordering and paying online, deliver items are always late, and now the staff at Leroy Merlin expect the customer to sort out their lack of logistic!

Stupid website asks you many many details to create an account just to leave a feedback for a product just for the page to give an error after you spend haf an hour writing the review. Another stupid company that cant even manage a basic feedback for aon a site, which of course allow them not to improve on the terrible site.

Then good luck to delete your account you had to create for nothing. What a waste of time and money.

After purchasing a gas boiler from Leroy Merlin la Zenia I had a problem with it over heating the water contacted LM was told to contact the manufacturer direct done this and they were not helpful went back to LM who will not help so will have to return the boiler for a refund not the service you expected

I'm literally just out of Leroy Merlins Habarnas centre. Big queue at tills. ONE girl on ONE TILL OPEN Staff including security directing people towards self service cards only. I asked why only one toll open with a lot of folk in the growing queue and I got a shrug of the shoulders and told it's what it is. Absolutely shameful...

We called at Leroy to look at roof fans and noticed they also offered a fitting service. Based on this we went ahead and bought and tried on numerous occasions to book a fitter - our bank submitted payment everytime for the app to cancel the job - went back in store and stills ame result !!! Why offer a non existent service ?

I wish I could give less than 1 star. We placed an online order for several items that are needed for our apartment and have had multiple issues with each part of the order. The worst thing is that the customer service is atrocious - instead of actually trying to resolve delivery issues for us to receive the items we've already paid for (and paid high 'express' shipping fees for), multiple customer service agents argued with us and refused to offer any solutions. When asked to put us through to a manager, they declined. We'll never shop here again.

This experience has been nothing short of disastrous. I strongly advise against ordering any items requiring delivery from this store. They outsource their delivery services, and you may find it extremely difficult to receive your order. We placed an order for a fridge/freezer online on July 30, 2024. Two days later, we were informed that there was no stock available anywhere in Spain, leading to the cancellation of our order and an incorrect refund amount. To our astonishment, we later saw the same fridge/freezer listed on their website as available for purchase. We decided to place another order, but since then, we have been left waiting for delivery without any communication from Leroy Merlin or the delivery service regarding the timing of our order. If it were possible, we would rate this company a zero. The service has been utterly unacceptable.

Esta experiencia ha sido un auténtico desastre. Recomiendo encarecidamente no pedir ningún artículo que requiera envío a esta tienda. Subcontratan sus servicios de entrega y puede resultar muy difícil recibir el pedido. Hicimos un pedido de un frigorífico/congelador online el 30 de julio de 2024. Dos días después, nos informaron de que no había existencias disponibles en ningún lugar de España, lo que provocó la cancelación de nuestro pedido y un importe de reembolso incorrecto. Para nuestra sorpresa, más tarde vimos el mismo frigorífico/congelador en su sitio web como disponible para su compra. Decidimos hacer otro pedido, pero desde entonces, nos han dejado esperando la entrega sin ninguna comunicación de Leroy Merlin o del servicio de entrega sobre el momento de nuestro pedido. Si fuera posible, calificaríamos a esta empresa con un cero. El servicio ha sido absolutamente inaceptable.

I visited the store in St Brieuc to look for gates for my driveway.
After speaking to a member of staff I paid 45€ for an artisan to visit my home to measure and then provide 2 quotes, one for new posts and gates and the other just for the gates, to include installation for both.
The following morning I received a telephone call stating that the area where I live is too far for anyone to visit even though I had asked if my area was covered during my visit to the store.
A day later I received a text message saying that an artisan had been found who would visit my home and he would contact me within 48 hours.
This did not happen.
After numerous calls to a call centre with the promise of a return call a visit by an artisan was finally arranged.
The artisan duly came and promised the quotes within a week, unfortunately this did not happen and again I had to call to find out why I had not received the quotes, again I was promised a call back but this did not materialize.
After nearly 6 weeks since my visit to the store I still hadn't received my quotes so decided to visit in person.
I spoke to a person who could not have been less interested when I explained my disappointment and frustration, there was no apology given for the appalling service.
He then handed me a quote which was outrageously expensive.
What a con ! How many people have paid 45€ for this so called service.
Shame on you Leroy Merlin.

Beware when buying online if the item is from one of their suppliers Leroy Merlin guarantees don’t apply and you basically have very little comeback on returns / quality etc
And Leroy Merlin do not provide any help

Product never delivered. Leroy answer to our protest was, get in touch with the manufacturer! Wat a shamefull answer! We still havent received our product.

I bought a chair for my balcony through the website of Leroy Merlin.

The supplier did not deliver the chair on the promised dates, the tracking number did not work, and the vendor never informed me of any delays.

When I contacted Leroy Merlin, they said the would ask their third party to send it. Still no information sent.

When contacting LEROY MERLIN again, they say it’s on the way, but no more information can be given.

This is not a serious company. They have no control over their partners. Much better to shop at Amazon or a Chinese vendor.

They of course inform me that I have to pay for transport charges to return the chair, that I have no idea of when could possibly arrive.

I have contacted my bank to reverse the credit card payment.

I have no recommendation whatsoever of this scam, and I am thoroughly disappointed

Order goods ✅

Re rive confirmation of delivery ate and time ✅

Hire van to collect goods ✅

Drive one hour plus to collect material ✅

Be told that you don’t have my order in stock and it won’t be in stock until next week at least ✅

#crap customer service✅

I am having the most terrible time with this company. I ordered a sink which arrived damaged. I contacted them to ask them to collect it, and send a replacement. That was on Wednesday, 10 July 2024. The damaged item has still not been collect, the replacement not sent and customer services are doing nothing. They are totally ineffective. I have launched 2 complaints so far and not heard a word.

Worst experience ever. The Athens shop in Marousi has zero customer service. Try to contact them for a month now after I went by the shop and send a couple of emails.

Their bathroom products, porcelains etc are rubbish, went bad in a year. I need to change them again after the renovation I did last year.
So exhausting!!! It’s a shame they exist at all.