leroy merlin Reviews 

Looking at the rating on trust pilot I can understand why I'm still battling to get my product and an answer from them. I will never ever order anything from them again. And I suggest people must think twice before supporting a company that just don't care. They obviously have enough money in the bank.

IT03876290614 metti partita iva ed esce leroy merlin

We ordered two compost bins on the 19th of February.

The order was due to be delivered between 3rd and 7th of March. Thats quite a range to start with.

On the 10th of March, I enquired after the order, and was told by message:

"Hello. Unfortunately, an error occurred while sending your order.
We have already asked our distribution center to reship your order.
Once your package has been shipped, we will provide you with a tracking link."

"an error"? What error could possibly be made? They HAVE my money. They HAVE the address.

GROSS incompetence.

But that's what I have found consistently here in France in all areas. Gross incompetence and laziness. An attitude that they just DO NOT CARE.

I wanted a new bathroom mirror and shopped at the La Zenia construction branch. The staff were very friendly and helpful and Maitene made sure I got what I wanted. All in all it was a quick and easy shop

Bought new sink and cabinet paid for installation and delivery . The installation team could not fit it as we had marble base etc .so I had to send it back no fault by me but still had to pay for delivery and 50 euros to send it back a absolute rip off company not happy at all .

Included as part of large order was a sliding shower screen - after much consultation and deliberation. The order was in Greek and I did not appreciate that the item that was entered in the order by the Leroy employee was in fact the wrong item - a swing door screen.
The dimensions were correct so I assumed it related to the item that I had chosen. It’s some months later that the item was to be fitted that Leroy’s error was spotted.
Despite that fact that the error is Leroy’s it is not prepared to take the item back. So I am about to throw away a new shower screen that cost over €200.
Not a happy bunny. I Shan’t be using Leroy again! Or recommended them! Their customer service is appalling! Rude & unhelpful.

was meant to deliver on February 7th,
Did not.
Did not call.
Impossible to speak to delivery team.
Catastrophic service

Ordered a sliding door for a bathroom at the end of November '24. It's 23/01/'25 now and they told me that it will take at least another 2 weeks just to have the door from the provider. Then, I have to hope that the installer guy has a free time slot for me, otherwise I'll have to wait even more weeks. However, charging the amount for the door, taking measure and installation, was done in November. So now I have 700€ less in my account and no door in the bathroom for 3 months. Think twice before taking (dis)advantage of Leroy Merlin services

One star is generous! They have huge spam issues with their website. I hope regularots clamp down on their business. They have such bad issues with rogue spammers it has become a reall security issue. They deny all knowledge of this of course but register with them for goods at your peril!

No Good service

I strongly advise against relying on Leroy Merlin, as my various orders have revealed their evident managerial incompetence, exorbitant costs, and damaged supplies that were nonetheless shipped. Despite the displayed promise of delivery within 5 working days for in-store items, the actual delivery time exceeded a month. The customer service processes are completely inadequate, being handled by store personnel rather than a dedicated service center, resulting in a lack of administrative information, uncertain and inadequate response times, and unresolved issues.

Leroy Merlin - Fiumicino Store:

Drywall Sheet: +25% compared to the Laurentina store.
Hammer Drill DHR171ZJ + Case (without battery): €319 (Hammer alone: €154, Case: €20-40).
Supply and Installation of Water Softener: Installation and initial activation cost €550 (certified installer cost: €200 + €80).
Supply and Installation of Motorized Blinds: Transport cost per blind, installation cost excluding electrical connection to the existing system, which involves connecting the motor cable to the terminal in the junction box, costing €120 per blind plus an additional €60 for connecting the anemometer cable. Order canceled.
Supply and Installation of Windows: Measurement fee, incorrect measurements communicated, windows received after outdoor storage filled with rainwater, incorrect profile widths, numerous complaints to the store requesting Leroy Merlin to verify the installation service, missing frame fixing screws, different types of screws, and missing insulating sheets on some windows, with different quantities and types of materials present in the order. Demand for refund or legal action. Time from order to project completion exceeded one year.
Supply of Armored Door with Smart Lock: The first installer lost the software license for managing the lock and did not install the door correctly, preventing it from locking. The second installer disassembled the door, correctly installed the spacers, and adjusted the door height to allow it to lock. Purchased the missing software license to activate the smart lock and awaited verification for the refund, which took four months. The door exhibited irregular lock command behavior. Requested assistance, which intervened after two months, disassembled the door, and found that the internal wiring was not original but a common electrical cable making contact with the metal part of the door. All wiring was replaced after demanding the product's return and restoration costs. The disassembly operations damaged the wooden panel, which was replaced after another two months.
Order of Mosquito Nets: Measurement fee, incorrect measurements communicated again. Received a quote for the identified model with incorrect measurements, requested correction, installer insisted on the accuracy of the measurements, requested verification by a manager who identified the error. Given the time for subsequent supply and installation assigned to the same window installer, canceled the order.

I ordered one outdoor camera one part was missing wasn’t possible to install!
Leroy sent an open box!
They are not checking the box and orders totally useless stuff!

Ordered and paid for windows and doors in LM Loule store last April '24 & was promised the installation would be within 3 months. I am still waiting for the install to be completed correctly. it has been a complete shambles from the start. Every time I went to store they told me a different excuse. for not installing on time. Also they tried to blame me for delays as they claimed I ordered different handles months into the process.They only stopped claiming it was my fault when I could prove from my emails that I had requested the same handles at the beginning of the process. Installers arrived multiple times with incorrect size doors& windows. Doors were installed with shutters back wards, Also incorrect size Doors installed & had to be refitted. When I tried to contact the department, the team were usually on days off or on holidays. This department are simply not trained effectively & since they do not have a representative come to the site. they do not even understand the issues which arise. They have caused months of lost revenue in my business and what is worse than money. months of unnecessary stress because they do not communicate. I have just received an email at 20:34 tonight, to tell me they are not installing in the morning as promised. & email states they are going to install in a week on the 25th. They do not request a date that I will be home, just expect me to wait indefinitely. As they either do not turn up , cancel last minute or are late. This is the worst service I have ever encountered. DO NOT pay thousands of euros to this company for windows and doors, they are appalling.

I ordered my item online, and when delivered was broken. Contacted Marketplace to get a replacement - wow! Two weeks to respond, and when I replied with information they requested, I got an email saying that I have not responded so they are closing my request. Had to then waste my time to call to help them find my email, then reopen my case and get couriers to collect. Only to receive an email stating I will be refunded - which I did not ask for as I still wanted the item. The frustration experienced and the utter incompetence of the team forced me to just go along with a refund - which I still have not received, nor any communication around the next steps. Absolutely will never purchase from Leroy Merlin again. Truly awful customer handling and poor engagement.

Good price - my favourite store but terrible delivery service.

Delivered in 1.5 weeks but I had to call them every day few times a day to check my order status and to ask them to deliver products to Limassol. And the bed thing is - no-one is controlling the delivery process, no management, just operators who say "we have no contact phone number but the delivery department will call you soon". And after - silence for a few days...

Well where do you start with this one.. we recently bought a house in Verin Spain.We contacted Leroy Merlin about fitting a kitchen. Left the kitchen dimensions with them and we were scheduled a video call a day or two later. We designed the kitchen with their rep and later that day we got our quote. We then decided to upgrade to a solid stone countertop and asked for an updated price and fitting time frame. This is where the communication ran dry.We are based in Dublin flying out to Spain for 2 weeks in November with the hope of having the kitchen fitted before we flew out again. Bare in mind we made contact with them mid September, we have made contact calls to customer service been told the rep is off or sick been refused a new rep to go through the steps with us.promised that the customer service rep would personally contact the kitchen dept rep and instruct her to reach out ,never happens.
It's like they actively are running away from our custom( lots more work required including a 2nd kitchen in future projects) and our money.approx 14k on the kitchen.in short People do not use Leroy Merlin online of if you are requiring a service on a deadline.no idea what their in shop service is like but based on this I'd be reluctant to use them if I had options.

Stupid return policy
This is one off worst experience i encountered in spain so far, i bought a whole bathroom furniture including the sink+++ i paid for the delivery, everything arrived 12 days later unfortunately i had to go on a trip for a month, so when i got back i started working on the bathroom i noticed that's the sink had little damage in the edge so i went to the store in malaga to ask they could change it, the teller could not help me so i ask for a supervisor so when she arrived Ana, i explained to her the situation she was very rude and not professional to handle the case, she insisted that the purchase was made mor then month so she wouldn't accept the return i explained to her it's not correct because i didn't know about the return policy and there's no where on the receipt, she replied that i should go the website and read about it, i have to say i never encountered such a dumb supervisor i wonder how she get the jobb, also very racial.
I will never put my foot in this store chain.

Fecha de la experiencia: 22 de octubre de 2024

Do not buy online from Leeroy Merlin. Unless you want the run around and having to wait WEEKS!!!! for your order, which doesnt all come together at once but in bits and pieces. What a stressful shopping experience. Wont be buying from them ever again!!!!!!

So I am going on leave and needed a multifunction camping outdoor light was told there is in stock but I needed to order online so I went the 20/102024 online payd all good
Phoned this morning and was told delivery will only be between the 28 and 29 that's not going to work for me and requested a refund seriously I will rather either go to builders or buy from takealot I WANT MY MONEY BACK

I'm feeling really panicked because just before making the payment for my couch online at Leroy Merlin on Monday, the estimated delivery date was shown as today, Wednesday the 16th. However, after completing the payment, I couldn’t find any estimated date. When I called customer service yesterday, the representative informed me that they would only update the delivery status after shipping. Today, I see the new estimated delivery date is Monday, October 21st.

I purchased this couch as a surprise for a family member, and now the surprise is ruined as it won’t arrive on time. To make matters worse, I’ve been reading negative reviews online about broken items being delivered, lack of refunds, and poor customer service. I regret not researching beforehand because I assumed it was a reputable store.

Now, I’m torn between canceling the order or waiting and hoping that the product arrives in decent condition. I may reconsider my review if the product turns out to be satisfactory, but at the moment, I’m highly disappointed.