leroy merlin Reviews 

My builder recommended that I order my pergola from Leroy Merlin. I had problems with every order that I have ever made from Leroy Merlin. And once again, the delivery company called me to deliver the item, saying that they would arrive in 20 minutes, and then never came to deliver the item. They say that I was not home when I was home all day. I called the driver, I called Leroy Merlin, and I called the delivery company directly about 100 times. Now they are delivering the pergola after the scheduled installation. No one even called to reschedule the installation. I also did not receive the four curtains that I ordered for immediate delivery when the store said that they were in stock. Leroy Merlin is awful. I had to dispute charges on my credit card because Leroy Merlin never refunded me for missing items in my order. I will never purchase from Leroy Merlin every again. Leroy Merlin is terrible. They should be fined for charging for products that they don't deliver and charging customers for items that are not in stock and never refunding them. This is a fraudulent selling practice.

Worst purchase experience ever. Bought a 3-in-1 A/C for €1400 and installation was set at €1000, which is high as there was already cables and pipes set up in the building, but they promised installed before 1st of July, so we accepted. After paying, they changed their mind and could not install before 9th of July. On 9th of July they wanted €600 more due to missing about half a meter of pipes on the roof. I had no other options then accept as we were far into the process. I paid right ahead as they promised to come back same day. Again, this was not true, they could not come before 17th of July as they had sent the installer somewhere else. We had multiple visitors of family at this time, so we refused. They were able to come 15th of July. But on the 15th of July, after about 8 hrs work, they concluded that the pipes in the building were broken, so they left and wanted more money to complete. 2 of the splits was installed, but they leaked. They said it was not their fault. However, we got a professional from the builder to inspect, and they could conclude that pipes was OK, but installer from Leroy had used wrong pipes the whole time. They said this was easy to check and was marked. After back and forth with Leroy staff, they finally sent them to install, again. Now it works, 1 month delayed, but with 2 holes in the walls and splits not installed nice and correct. Staff at Leroy Merlin Compact Vilanova and installation company has not showed any responsibility in this and the process is, in my opinion, lack of knowledge and signs of incompetence in selling and installing A/Cs. Not happy at all and I advise everyone to not buy A/C from this Leroy Merlin store. The pictures shows how they left it installed!

Been over a week, and now the AC, that cost us over 3000 euros, don't produce cold air. The store don't send anyone to look at it, as they say this is sent to a central department due to our formal complaint. This store is so incompetant!

Another weeknd over, and we had over 35 degrees. We bought the A/C for that reason. The store ignores our request to have technicians to come and fix it. We are lost now. We don't know what to do. We have used over 3.000 EUROS for something that doesn't work. We feel that Leroy Merlin VIlanova have stolen money from us!

Awful! I ordered online. Two different items (1x1 and 1x20 units). Instead of delivering 20 units we got only two. This happened on the 20th of July. After calling every day (a total of 100 minutes) I finally decided to cancel my order and request a full refund, which they can also not process. Projects are delayed now.
Never again with Leroy.

Minus stars would be the better option. Worst company to deal with, no customer service. I ordered 2 x 40m beams. Twice in a row I only received one beam and their courier collect the first one. Still I have only one beam and not 2 as advertised. Up to now they refused to pay my money back and collect their beam or send me the second one. Never ever do business with Leroy Merlin.

Worst company ever!
I ordered two windows and one door, but they delivered only one window. They even expected me to sign off as if the full order had been received. I refused to do so and sent the window back with the delivery company.

I’ve been calling their call center multiple times, but all I ever hear is, “We’ll call you back.” No one can give me a clear answer about what is going to happen with my order.

This is the poorest and most unprofessional service I have ever received from any company. Avoid them at all costs — it’s not worth the hassle.

Terrible experience all round. The table we ordered arrived late and in disintegrated packaging, missing a large essential part. We tried taking this to the shop to return but it was refused (external linked company). Leroy Merlin then said that because we were choosing to return it we’d have to pay our own postage (which would have been prohibitively expensive, a workbench is large and heavy!)- they neither sent the missing part nor collected the item. They then closed the return window. Do not buy from this company.

A very poor company to deal with. We purchased a pool cleaner on line costing 199 Euros. According to the website the nearest store had 1 in stock and we could pick it up at 3 p m. As the store is a good hour away we left early. Someone emailed us and told us they never had one in stock after all, one hour before we were due to collect. We arrived at the store and was told "We tried to tell you". Meanwhile they had one of the same pool cleaners on the shelves advertised but not for sale ! We then were told we would receive a refund within 14 days. This is a massive scam in progress , E200 approx sitting in their bank earning interest for two weeks, posing as a D I Y outfit !

We paid over 8,000 euro on a kitchen and I requested a new cabinet door after the paint lifted when my granddaughter used sellotape for all of 10 seconds. I contacted customer service expecting a very quick reply and a new door, I WAS WRONG!.
It is clear the paint has not been applied after sealing the wood otherwise the paint would not have lifted so easy, Leroy Merlin contacted the manufacturers and they said it left the factory correct and just refused to except any responsibility. I have been told i now have to order and pay for a new door! This is on a new kitchen costing 8,000 euro. Very poor quality product do not buy.

On returning a faulty product I was met with a very negative reaction from an assistant. She called another colleague who was equally obstructive.i demanded to see a manager who was phoned and eventually I was given a 15 euro refund. This was a very stressful experience and I will no longer shop at this store.

If I could give a 0 I would. I have purchased online and in the store and the customer service is a 0, quality of follow up on issues is a broken system that doesn't work. If you think you can call to resolve an issue, think again. Might as well write a note in a bottle and throw it in the ocean. I am a contractor/ interior designer and run a business in the USA and have never experienced such issues with orders, communication and delays. The problem is there are only so many companies that sell the amount of products such as Leroy Merlin. What I have ultimately ended up doing is using amazon.es (spain) to get products as well as ordering direct from the manufacturer after locating the item in Leroy Merlin. Customer service and reliability is much better. I had to do a return for a water softener 10 days ago because my order placed online just never showed up. I never received a call and when I called them, they had no answers. I was told they would "send a complaint" to the department. I waited over a week and heard nothing. I ended up driving to another store, they showed zero inventory of the item, but there it was sitting on the floor. I purchased it and then called the other store to cancel the order and have it credited back to my American Express. It has now been 10 days and it shows as still ordered online and I spoke to the complaints dept and they show it as sitting in the complaints dept for a return? I gave them 3 days and I am calling my American Express to report fraud. Leroy Merlin should be ashamed of themselves.....

We ordered the CECINA TV unit online - only once it arrived in Durban, were we informed that assembly was not possible. We then contacted a professional company for assembly, only to discover an absolute mess. Missing parts, mislabelled parts, and drilling where there should not have been. A waste of R1200. I have contacted their staff to request an immediate refund and collection of the unit, and all one receives is a series of vague emails via a thread. Note - on the website there are 2 contact numbers; however, these are never available? My advice? Stay away from this business.

I m really not happy with Leroy Merlin Greenstone. They take advantage of the elderly people. Never allow your elders to go there alone. My mom bought PPC cement however KDC Cement was delivered yet we don't know what is KDC and un familiar with it. I really disappointed because now this means more expenses. If I take the cement back it required transport and to have it delivered again its another transport money.

Hemos perdido una pérgola de Leroy Merlín en Málaga y nos han prometido la entrega Lunes
Esperamos en casa todo el día no la ha llegado la empresa de transporte de Leroy Merlín son inútil.
Ahora necesito ir a Leroy Merlín otra vez sol en Málaga para una reembolsa
Esperamos para medio hora en la cola de
Información una pesadilla mi consejo evita si es posible.
Do not order anything from Leroy Merlín the transport companies are absolutely useless until LM can offer a proper service themselves I strongly recommend not using them.
The company was due to deliver on a Monday despite waiting in all day and phoning LM 3 times apparently LM could only say it was out for delivery despite putting in a complaint still never heard anything from either transport or LM what was worse is you have to return to exactly the same LM ie in Malaga to get a refund
Now try and get a
Refund for something that hasn’t been delivered apparently LM need to send a form to the transport company and we need to wait for their discussions before we can get a refund Total joke!!

Purchase made on 29/04/2025, still awaiting delivery

Been here several times, more out of necessity out of anything else. Just awful service. They only have one person in each specific section, they have been told that no one else other than that person can help if the product belongs to that specific section. There's been times we having been waiting for over 30 mins to get some assistance, it's an absolute nightmare. It's a shame because I like the store, just a shame about the staff

Absolute the worst online store on the planet with the worst service and the worst customer support.
I have bought a rug two months ago. It was not delivered due to a delivery driver not being able to find the address (!), blaming the customer the address was incorrect, while it has been correct to any other delivery driver in the last 20 years.
Rug has been returned to the store but not registered as a return in the system. After two months I still has not got a refund.

Really, really angry!
I bought and paid for in stock roofing items and booked a collection slot for today...600€ of materials.
Arrived to be told that they haven't got them, and no date can be given for availability.
However, Chateauroux are showing they are in stock to collect within two hours!
I had to borrow a vehicle, due to the weight of it all. I drove 45km to Chateauroux (and back, empty).
I have tradesmen booked in on Monday to fit the roof.

The girl said that I could collect the nails if I wanted? Really??

Totally disgusted!

Bad experience with the no customer services mentality of Leroy's sales manager and personnel. We have experienced this lack of concern many times over. It's alarming to witness the mind set of these people, lack of training and knowledge in dealing with customers. Once they have your money, its on their terms only especially when trying to schedule delivery or return of an item. It's time to move on from this dysfunctional group.

Leroy Merlin in undoubtedly the worst online shop in France. I have bought a robot lawn mower which never worked. When bringing up the problem, and asking for a refund they simply discarded my request, stating that the "box had been opened" (which is of course illegal to say). The customer support then led me to destroy the robot by doing a silly operation so that it would be impossible to even resell it. Almost 2 years down the line I'm still stranded with this robot. They apparently can't care less about loosing a customer (or many in my case, since many numbers of my family have sworn to never buy from them ever again).

The worst experience online so far and I'm 60! I ordered 1st Choice Travertine tiles, I received 2nd choice (or worse), full of holes and horrible grey discoloration AND half of the tiles are broken. Leroy Merlin refused to help. I now have 60 sq. m of tiling that I cannot use and I have lost €2000. Great job Leroy Merlin! Let's hope you continue this way and go out of business.