leroy merlin Reviews 

We have recently moved to France from the UK and we went into Leroy Merlin in Pau on 20 February to look for flooring for our kitchen renovation project. We were dealt with by Marvin who was fantastic ! Our French is limited and we managed to place our order, Marvin was really helpful and knowledgeable and made sure we had everything we needed. We will definitely be back.
Merci beaucoup Marvin 👏

Absolutely unacceptable.
I paid for a coffee machine that was advertised as available, only to be told afterwards that it is no longer supplied. This is misleading at best and feels like false advertising.
I explicitly said I was willing to wait for a similar unit, yet the store forced a refund on me without offering anything remotely comparable. This is not just poor customer service
it’s disrespectful to paying customers.
A business that lists products it cannot supply, and overrides customers’ reasonable requests, cannot be trusted. I will not be shopping here again, and I would strongly caution others to think twice before ordering anything online from this store.

Un grand merci à Lucille Bello Polette pour sa gentillesse et son professionnalisme.
Un exemple à suivre .👍

Bought 2 bathrooms, one of the shower screens was via a company called Bellobath. Screen never turned up, still hasn’t 6 weeks later. No response from Bellobath. Leroy will not help as it’s not one of their products even though it was purchased from them and we paid Leroy. You’re on your own. Never again.

On 23 November, I ordered sun awnings from Leroy Merlin. They were supposed to be delivered on 17 December. I still haven't received them! I have contacted Leroy Merlin several times, via chat and several times via a form on their website. No response, no sign of life. My opinion: Leroy Merlin is an unreliable company when it comes to this delivery, showing contempt for their customers by not responding to their questions. I will never order anything from this company again. What a terrible experience.

Returning is not worth. They do not even have a clue on how machines work. They, at the Place have no clue about what is needed as replacements of the layers .. Is sad that being a provider , U becone a wasteland. Keep coil otger than cool orn your advert
C. È

Leroy Merlin sell inferior products from Osisi, they took my money and just like Osisi do not respond to give me a refund. Shame on Leroy Merlin, you take peoples money, provide rubbish products then ghost your customers. Do not trust LM.

…. Incredible… 3 days the cutting service closed …..

Horrible return system, I called them twice they promised that I will receive a call back, it has been more than a week, still waiting. Horrible customer service, one of the worst possible.

I bought 2 bathroom refuse bins and one of the pedals on 1 of the bins broke after 1 week of use. I returned the bins today and was told Leroy Merlin only accept breakages after 2 days of use, so no refund offered. No other guarantee provided.....I will never shop there again. There competitors offer much better return policies.

Even worsre customer service than before they con you out of money then do nothing to help the customer service is disgusting and igorant

Do not buy anything from this company. The aftersales support is shocking.

A disaster of a company here in Alicante. Orders arrive late nearly always with something missing. Next order completely different counter top which did not match what I'd already ordered. Delayed my kitchen by 10 days & more for them to pick up the wrong one. They said I still had €15 bonus so I decided today to go & make it hopefully my last ever visit there. I picked up a few things (of course more than €15) & headed for the register where I waited 20 minutes in line. I flashed my loyalty # on my app & said I'd like to use the €15. She rang the items up & asked for my carnet. I told her I had a NIE not DNI & gave her the number. She insisted I should have a carnet because she has one! I showed her my gold bus pass with foto, my health card SIP,& my credit card. She would not allow me to use the credit. I used to think it was the customers who took so long to get thru a checkout but I think it's staff like her who hold everything up. Goes without saying I left everything there & left. They didn't ask for a carnet while I was spending up to €2000 with them.

In the Aldaya, Valencia store, I had an appointment to have a mampara de ducha (shower door)installed on Oct 9. I was told the installer would call me. The date came and I did not receive a call. I tried calling the store but it was a holiday. Then I went to the store and they told me the installation date was changed to Oct 15, due to the holiday. (they did this without notifying me) I was assured the installer would call me the day before to confirm the time. Oct 14- no call. Oct 15 - no call. I have called and chatted with people on the Leroy Merlin website and "incidencias" have been opened. Finally, I have cancelled the installation.
I find the installer's lack of courtesy appalling and unprofessional. I will never again contract with Leroy Merlin for any services.

Bought 900 euros of laminate flooring from online service with delivery. Three separate delivery dates given each one a no-show. Eventually their own customer service advise me to cancel the order and go and collect it myself from their store, assuring me I will be reimbursed in 2-3 days. It's been 5 weeks of increasingly frustrating calls, e-mails and threats of legal action by me to recover the debt. All I get is excuses and apologies. I would urge you never to do business with LR unless you have the products in your hand before payment.

Bought a pack of 10 boards at LM St Brieuc. The outside boards were fine, but when I opened it, 5 were in such a poor state (broken/35mm open knot hole/etc) they were unusable. Returned it to the store who refused a refund/replacement as it had been opened. Not interested in the point that it wasn't possible to tell until the pack was opened. The two staff members I spoke to exchanged rapid-fire French - too fast for me to follow - while one nodded at me and laughed.
So, if you want a very poor product, appalling customer service and enjoy abuse and humiliation, shop here.

Review of Leroy Merlin
While the store has an excellent range of products, the customer service is extremely disappointing, as are the delivery and pickup services. I tried to exchange or return items three times:

On one occasion, a package was not picked up, so I brought it to the store myself, only for them to refuse to accept it.

Another time, I tried to return an expensive new product within four months, but they redirected me to the manufacturer.

In short: great product selection, but very poorly organized when it comes to service and returns.

By 2 tubs of glue which came to €72, I took it back with the A4 receipt. Didn't get my money back and gave me a credit valid. 3 months. Been using Leroy Merlin for fifteen years. I will think again before I use them again Now I will use MaxMatt.