leroy merlin Reviews 

Very disappointing service!
Spent Eur3,000 at Leroy Merlin in Catania, Eur1,800 of which on a motorised awning.

After a couple of uses, this suddenly sprang out, causing damage to the motor.

Have been trying to contact them to have the motor replaced, even if I have to pay for it although it's under warranty, but after sales service and Customer Support are ZERO!

Will not recommend or ever purchase anything again from them!

I have requested a refund from 27 june 2023 to date with no luck Order # 000339997, i am very frustrated because i am being told the refund is from a 3rd party but they cannot connect me with that 3rd party to request for a refund.

Fout product geleverd, wil niet vergoeden. Volledig nieuw product moeten kopen van meer dan € 300,— Zeer slechte service!

Leroy Merlin Finestrat delivered the wrong door and will not change it for the right door. We had to buy a new one.

Over a month ago I ordered 4 Sunbeds, one arrived damaged, Leroy's sent a replacement, that was also damaged. The store rang me and said they couldn't get a new replacement of the same type anymore, but they had a sunbed that had only been out on display a few weeks. The gentleman who rang me said he would personally check it was 100% OK before it was dispatched, that arrived with scratch marks on the paintwork and a dint in the metalwork, in the meantime I was given a refund for the 1 sunbed. I also ordered three garden chairs the same day as the sunbeds, we have never received them, after I think 3 weeks we were told the delivery Company could not find us, that's despite sending a WhatsApp map location more than once, the delivery Company are the same people who delivered the sunbeds. Leroy do not answer my recent emails sent to them, its a crazy crazy Company as regards customer relations service, I've never experienced a Company like Leroy's ever.

In store service in Almeria is good. However the company appear to detach from the customer once the goods have been paid for and the item "despatched" to an incompetent courier company. Seur in this instance. Customer service is remote and disinterested. Emails are sent with a no reply facility. Resulting in the frustrated customer having to go back into the customer area and send another email repeating the same information. I have asked to be sent the online complaints book link five times. Each request has been ignored. Never again. I will use Makro now which has a reliable courier service and fast despatch time. Fifteen days on I have not received my order so have cancelled the order with Leroy Merlin. Incompetent.

Leroy Merlin what a waste of time
I bought a front door and had it fitted by a very good carpenter. when it was fitted you could not open it from outside , Thank God the man that fitted it checked it when it was open, the lock was faulty, so i phoned the man that had served me , he said send a video of the door lock ,and i did , he said he needed to contact the makers, that was 2 weeks ago, so today i got a locksmith in and he told me the lock is faulty , i sent a e mail to Leroy merlin and no reply, so after 16 phone calls and ten e mails i am stuck with a door that cant open from the outside , they don't answer my calls now, so ill have to buy a new lock at 90 euros , ITS NOW 3 WEEKS WHY DO YOU DO THIS JOHN DAVID YOUR MAN WONT TALK TO ME IVAN AT ALMERIA 950 97 95 38 BUT WONT RETURN CALLS , What a shame i did like them and service in stor was good till you have a Leroy Merlin what a waste of time
I bought a front door and had it fitted by a very good carpenter. when it was fitted you could not open it from outside , Thank God the man that fitted it checked it when it was open, the lock was faulty, so i phoned the man that had served me , he said send a video of the door lock ,and i did , he said he needed to contact the makers, that was 2 weeks ago, so today i got a locksmith in and he told me the lock is faulty , i sent a e mail to Leroy merlin and no reply, so after 16 phone calls and ten e mails i am stuck with a door that cant open from the outside , they don't answer my calls now, so ill have to buy a new lock at 90 euros , ROBBERS DONT USE THEM problem that ids

NEVER again

Went into store 18/5/2023, salesperson checked stock, all was available, bought 2 tables and chair set (1161 euro). He then said "You cannot pick them up as they are in our depot, they will be delivered next week". Today 22/5/2023 I had a delivery of 4 chairs ONLY, ie value around 200 euro. The rest I now have to chase them up. I called them, THEY REFUSED to deal with it over the phone "I have to write an email to info@ xxxxxx and they will be in touch!!" I am sure the Mafia would do better.

RESULTS After some strong emails and a call to the consumer helpline, the company found my items and delivered them the next day. Now I need to see my cardiologist for the stress I went through.

Would give a minus if I could. Ordered a four seater chill out set in March, when this was delivered the driver left box 1/2 I asked him where second box was, he said no other box. I had one seat and one table. I have emailed numerous times and sent photographs. I have now been told that if I want the rest I will have to reorder and pay again, that I only order one seat. I paid 420 euros for one seat and one table!!!!!!! I am trying through my bank to reclaim my money,also to denounce company.

The Italian online branch is the worst. Terrible costumer service and total scam. They lost my product and will not reimburse.

I did a review earlier, this is an Update
I am happy to make this a 5 star if the lady I have now spoken to on the telephone is able to help me regarding the SEUR carrier.
She was extremely helpful, understanding, and very nice, so it’s fingers crossed that I finally receive the items ordered.
Watch this space

Leroy Merlin in Greece is one of the shops I would never buy stuff again and recommend other customers to never go there.
After a delay of 20 days I had to find out on my own by calling all the courier s in the area to find my parcel…
The people that sent the parcel from leroy merlin couldn’t tell me the courier because they didn’t know who the courier is…..
The worst part is that they thought its normal that they didn’t know the name of the courier because there are many of them…

Attention all garden enthusiasts
Attention all garden enthusiasts! I wanted to share my terrible experience with Leroy Merlin. I bought a rotator from them, only used it twice before it broke down. I've been trying to get in touch with them for weeks to arrange a return and refund, but they refuse to collect it or even reply to me by phone or personal visit. I even raised the issue with the complaint book, but still no response. It's frustrating to be left with a defective product and no support from the company. I urge anyone considering buying from Leroy Merlin to think twice. Let's spread the word and hold them accountable for their lack of customer service. #LeroyMerlinFail #DefectiveProduct #BadCustomerService #SpreadTheWord

Attention all garden enthusiasts
Attention all garden enthusiasts! I wanted to share my terrible experience with Leroy Merlin. I bought a rotator from them, only used it twice before it broke down. I've been trying to get in touch with them for weeks to arrange a return and refund, but they refuse to collect it or even reply to me by phone or personal visit. I even raised the issue with the complaint book, but still no response. It's frustrating to be left with a defective product and no support from the company. I urge anyone considering buying from Leroy Merlin to think twice. Let's spread the word and hold them accountable for their lack of customer service. #LeroyMerlinFail #DefectiveProduct #BadCustomerService #SpreadTheWord

Experience date : January 18, 2023

This place is absolutely rubbish. After advertising stock availability online and accepting payment I contacted the call center to confirm stock before going to collect in store only to be told they don't have stock and it would take a month to get stock. I was then told that the refund would take 7 to 10 days which I said was not acceptable as I was not at fault, it was their fault and they should do an immediate EFT to me. I was then told that they would do the EFT but they need to pass the refund back to the store and then have it approved by management before the EFT can be effected. This all means that my EFT which was meant to be done immediately will in fact take more than 7 days anyway. Dealing with the unfriendly and unprofessional staff is another reason I will not recommend this store. Through the whole debacle I was only contacted once while I had to send multiple emails and make multiple calls, proof of a big corporate not caring about the individual customer.
One can also not call a branch directly but have to go through the call center which means you are kept on hold for long periods of time and are often cut off before getting feedback.
This was the worst experience I have had in dealing with a large corporation which is meant to be a professional outfit. Very poor service.

My wife bought a kitchen from LM Brive early January. She paid a large deposit on her CB. We got a message to say kitchen was ready. I did a virement instantaneous for the balance and booked an appointment to collect the following day. When we got there the collection service refused to let us take the kitchen as the Brive shop had not been advised by there own accounts office that they got the payment. The assistant called their accounts and still refused to release my kitchen. I was told it can take up to 10 days for payments to be processed. Wasted a complete afternoon, because their own internal systems are inadequate. Will now have to delay moving in to our new house as a result. Extremely disappointed :(

I dealt with Nox at the Leroy Merlin Fourways branch. The service I received was excellent. Nox understood the problem I was experiencing with my inverters and gave me helpful hints on how to get the best results from them.

Terrible experience with a Director at the Poitiers store today. We purchased 7 windows from them and our builder was due to fit one of them yesterday, one of the windows purchased was too big and unfortunately our builder opened it he packaging.

Myself and my husband re-wrapped the window and drove over an hour to take the window back, we produced our receipt and they called a Director, he came to us and told us that because the packaging was open they were going to take 30% off the original cost of the window. He then called another guy who re-opened the window to check it and then pointed out a small mark on the frame, however the window was in perfect condition when we took it back. We asked for a credit note for the full amount as we were looking to purchase a further 1000 euros on that day as we needed to purchase a chain saw and flooring, the Director point blank refused and kept talking about the packaging. His attitude was totally disgusting, in the whole time that we have been in France we have never experienced this kind of aggression and bad attitude, I do believe that once he knew we were English his attitude towards us changed.

If this is how they treat their customers then I would advise people not to give them their hard earned cash.

For the sake of giving us a full refund of an extra 70 euros they lost a further 1000 euros, clearly they have so much money coming in that they don’t care how they treat people. Their loss as we went down the road to Castorama and gave them our money instead. I am not sure how this guy made it to Director level but maybe he makes a lot of money for the business by taking money from the public.

DO NOT WASTE YOUR MONEY THERE BUT IF YOU DO, make sure you don’t have to take anything back for a refund because you won’t get the full amount!!!

Absolutely awful customer service!!!! I have been fighting for my refund for almost 3 months and today (after sending them many emails that have been ignored and over 50 phone calls in total) I called again and was told that there is still a problem with proceeding with the refund. 3 months later then asked me for a picture of the delivery man with the product which just by luck I had … this is so bizarre!! 3 months later noone from their customer service can explain what the issue with the refund is and when will I get my money back. This is the worst experience I ever had . Stuff is useless!! I went to the store to complain and they said as I did my order online they can’t help…. Absolutely useless!!

2 days after Ordering they advise no stock, and then 7 working days to refund my money. Utterly useless, if they have messed up they should refund immediately. makes me think they are just a corrupt money laundering business.

I phoned the call centre and was told there is 13 units in stock at the Boksburg branch, I took a days leave, hired a trailer, drove from JHB south 35km to Boksburg only to be told no stock at the branch!!!!!!!!!

Worst company EVER AVOID AT ALL COST.
As everyone else has said, they have the worst customer service ever.
A complete bunch of people that don't give a crap, from the management down, products and service. 3 months we have been waiting for the Kitchen we ordered and still don't have it. So far had yo make 12 trips to the store which is 1.5 hours there and back