Leslie's Poolmart Reviews 97

purchased a Raypak Protege Above Ground Pool Pump, 1.5 HP and was told to sign up for the pool perks to get an extra 5 year warranty, after 2 years the pump has failed and of course my pump is not part of the extended warranty plan. I wish I would have bought from Amazon, cheaper and less hassle.

The worst company ever! Don’t ever use this company. I order a spa cover. It took six months for delivery and it was the wrong size. I called and they refused to accept it was their error and finally after showing my order sheet they agreed and sent me another one. And yes, it was the wrong size again. This company sucks on all levels. Go direct to the spa manufacturer for a spa cover. Terrible quality as well. DONT DO IT EVEN IF YOU THINK YOU WILL SAVE MONEY - you will not in the end. I promise you.

Purchased the JVX160 pool pump less than 5 years ago and I have had issues every since (VERY BAD DECISION). on 3/5/2024 contacted Leslie's to have a service person come out to repair the pump again because it is leaking and had to turn the pump off. The sent out Eric, who looked at the pump and said the seal (part# 40678) needed to be replaced and it was NOT under warranty. He needed to order the part, ok rescheduled for 3/12, got a call from dispatcher stating that Eric was hurt and that they would have to re-schedule another time/day and another technician. Keep in mind, our pool has not been running due to the leak. Finally got a date/time of 3/15 they sent out Ivan who does NOT have any clue what is going on with the pool and says that NOW the pump needs a propeller (part#677742) and we can order it on Amazon and when it is in we can scheduled for someone to install it. My STRONG advise, NEVER, NEVER, NEVER purchase, go to, or request ANYTHING from Leslie's Pool. You get bad equipment, faulty warranty and just plan out BAD service!!!!!

Bought Air Relief Valve ECX1322A (Item 44007) for $12.49 + tax. This is a little plastic screw on top of the filter case to bleed the air after cleaning the cartridge. Probably it’s worth $0.30 to $ 0.50. Our filter is from 2005, the first time we had to replace this bleed screw was in 2018, it was made of Nylon, unbreakable. Since then we had to replace it 5 times, it looks like they switched to cheap plastic, the last screw lasted about a month. I took it back to the store in Apache Junction and the rude answer of the clerk was “there is no warranty on this part”. This was the last time I ever bought anything from Leslie’s, hopefully they get out of business, I never see any customers in this store.

Since they don’t offer the nylon screw anymore and expect customers to buy a new one every month or two, we went to Ace Hardware and bought a stainless steel screw for $2.75 (3/8“ x 16) it does it’s job.

Called Leslie's to come out and address a flow issue with my pool. The pump took a dump. impeller shot.
The tech replaced constant speed 2HP with a variable speed 1.65 HP pump. Told us what a great pump this was how very reliable it is and how it would save us so much money. Pump at low speed does not move enough water to keep pool clean. Tech left pool in service mode and told us that it had to stay there to run all the time. Controls do not work in service mode. Pump was leaking after install as well. When called to come out to address these issues that same day they told us that another service call charge would have to be billed at $175. We could not believe this. Called them back again and they told us if it was not a pump issue we would be billed. We have videos of the leaking pump. Once they came back out and verified that it was in fact the pump, they then told us that they have been having all kinds of issues with that pump and that we now have to call the pump manufacturer to come out and repair or replace that great pump they bragged was so good and sold us less than 30 days ago. The customer service and support in this case is terrible at best. We can't believe that they won't repair or replace this leaking pump. We will likely never shop at or use Leslie's again and highly recommend that you take this as a warning unless you like being misled and wasting time and money.

Leslies bought out Texson Pool Company.
My experience has been total disaster.
Main Pump went out in 02/23. Tech said they didn't have a standard pump and installed a Jacuzzied piece of junk. They programed it wrong. The instructions for the pump is clear as mud. Don't even tell how to adjust the time clock which was programed 4 hours off. It is July and can't get the chemicals adjusted. My pool is unusable. I've called numerous times. The latest was 7/21/23. the tech I spoke with said he would come out that afternoon and evaluate the problems, Changed his story. There was an appointment made for 7/22, no one showed up.
Their company is very unprofessional and can't speak with management personnel. The people you talk with lie. Refer you to another Ph. # and they hang up on you. Now, they 've changed their name but still has the same logo. This is just the tip of the ice burg of the problems I've had with them.

On July 8 I took my pool water to Leslie's Dundalk location to have it tested. I told the cashier the pool was green. I was told I needed hardness plus and shock. I purchased a container of hardness plus and four bags of power powder plus. I asked the young lady if I needed green to clean as that was what was told to me once before when I had a green pool and she said no the hardness plus will bring up the PH and correct other elements just put the hardness plus in and then shock (whatever the time frame was). I put the chemicals in, then I called the Bel Air Road store and explained to the young man my concern about the water test. He pulled up my account and entered that the water was green and told me the green to clean treatment plan.
I spoke with Michael, explained the issue to him and he said that I could go to the store in Dundalk and get the green to clean and because Leslies gave me the wrong treatment plan on 7/8 that they would comp the green to clean for me. He would tell his Dundalk employees. I encountered Jay at the store and when I asked Jay a question, he got upset and said that i went to another store for a test and that I guess I think he should give me all the chemicals free and started tapping on the keyboard of the register and said here here take everything free take it all. All of this in front of several other customers. I tried to tell Jay that i called the other leslie's location to discuss my test because I was concerned that I wasn't given the right chemicals the first time and Jay continued to banter back and forth with me in front of other customers and was very rude. I called Michael again and he was kind enough to refund me for any purchases that I made that week. He also directed me to add chemicals which I did and still no change in my pool water. Saturday michael directed me to go to the White Marsh store. I spoke with Kimberly she gave me instrucstions to put soda ash and shock in the pool and said i was at a chlorine lock and this would suffice. Today is Monday and still no change in my pool water. I've texted Michael today and received no response. I'm furious with Leslie's and you cannot find anyone to clean pools anymore so this puts me in a predicament of emptyping, cleaning and refilling my pool

Ordered a specific part number for Polaris brand pool jets. The package that came was sealed, had the exact part number but looked like it had been on several different dusty warehouse shelves since the 1980's. The parts inside were so brittle that little pieces of plastic were like white chalky dust that had broken off just due to age. And, they were definitely not the current part numbered parts nor did they come with the parts advertised. Leslie's...you can do better than this!

I scheduled for them to come out and my appointment was weeks out. They were supposed to come measure my pool for a pool cover and they told me no one had to be home as long as they had access to my pool. When the man arrived he had to knock on the door because he was unsure of what service he was supposed to provide because he said his "notes were unclear." I was not home, so my husband called me and I told the man that I was looking for a pool cover quote- manual and automatic. He said ok and went out to the pool. He came back to the door and left a tag saying no one answered and said we needed to reschedule. When I called Leslie's customer service I spoke to 2 different people- the 1st kept trying to get me to reschedule and when I asked for a manager, she said no one was available. I think there was a language barrier because she was understanding my request/questions. The 2nd lady I spoke with was very nice, they said they would have the pool tech call me back, but of course he never did. I would never use them for any service or buy anything from their store because this has been a terrible experience.

Liz at the Simpsonville, SC store was very helpful getting a refund for us that we were having an issue getting corrected on an ordered item. She is very knowledgeable.

They don't answer their phones (they used to). I called bother the Poughkeepsie NY and the Danbury CT stores two days in a row and nobody answers.

I like to give the Brick and Mortar companies my business but with customer service like this I'll just use Amazon.

Brandon Florida #233

Store looks like it closed the way it is located. No open/close sign. Brought in a 2.5gal jug in to fill with chlorine. I said I wan this filled please. The guy say you can exchange it with one filled over there. I said I want mine filled I just bought this jug last time i was in and everyone exchanges there beat up ones for the best one. He said well i suppose i can do that. Then an off duty worker butted in on my conversation while I was paying. He did not know the context and tried to lie to me and misrepresent a product. I caught him and he felt foolish in front of the co-workers and then tried to pick a fight with me. I hate this place.

The off shore call center makes it close to impossible to get good service.
We had an appointment with a window of 9-noon. Noone showed up. We were not notified of a delay. We phoned to reschedule and were not given a new appointment. Are they going out of business? We will have a local pool repair company help us with our pool needs going forward.

Update, the repair person showed up last week B.T.W. he is very knowledgeable and great at his job, wenjust didn’t know he was coming. The call center just went ahead and booked him and didnt let us know. Thank goodness we were home.

My complaint is about price. I just want people to be aware. I just purchased a vacumm depris bag. I should have compared prices with other stores but I needed it ASAP. The price at Leslies was $49. When I did check other stores the price ranged from $29.99 to 34.99

spent over 10K on Omni Logic with sense and dispense and nothing but trouble with Leslies. I cannot open my pool with them without any response. They cannot call me back or schedule for months. Online says sorry and code they give you is meaningless. Please just shut down Chapter 11 if things are that bad!!! The Philippines call center! Do not waste your time- Warrantee- forget it they don't have people or parts. Have been unable to manage local store or service. They do not value, valuable customers at all!!!!!

We submitted a review (poor review) of Leslie's Pool Supplies in Quakertown, Pa. due to issues with a defective Hot Tub about 2 weeks ago. The company who makes the Hot Tub (Dreammaker) did not honor any warranty whatsoever - (Dreammaker) ignores the customers calls and emails to get help with repairs and then and then we were forced to make the repairs ourselves, they refused to pay, "saying we didn't contact them first". We tried for 5 weeks, and no one answered phone or returned calls or emails. When we reached out to Leslie's corporate, they said they'd help us and they did not initially help us. After much determination, we were finally given a good outcome. Today we received word that Leslie's will reimburse us for the money we spent to repair the Hot Tub. They are agreeing to honor the warranty that Dreammaker refused to honor. So, for now, we want to be sure to give a positive shout out to Leslie's for (finally) stepping up to handle this matter. It took much longer than it should have, but we respect that they are going to now help us. Right now, we still have to wait to receive the reimbursement, but we wanted to inform people of this. If you ever have a problem like this, go to the corporate side of Leslie's to get assistance. Overall, we are now satisfied with the outcome ( as long as the check still comes our way). Thank you, Leslie’s Pool Supplies!

Leslie Pools is baiting and switching customers with pool closing. I was quoted online, and by phone, that pool closing would be $250 plus a $45 trip charge. When they arrived, I confirmed and allowed the work to begin. After it was done, I was told it would now be $320 plus a $48.15 trip charge. Since I verbally requested a price before services were done and were quoted the price they gave me, I should not be asked to pay the additional fees they added. This is a clear violation of bait and switch. The seller should clarify the price when a customer inquires about service and price. After I reached out to customer service, they quickly told me the price and asked me to send the quoted price to them. They are trying to scam people by making them believe they are cheaper until the service is done. Local pool places near me had a better price, but Leslie said they could match, and they were wrong. I request that the agreed-upon price be honored, or I am left with no option but to take this to court and allow a judge to preside over the case. I am tired of these companies deceiving customers with lowball offers and then jacking up the price.

I would like to give a shutout to two employees of store #252 in Phoenix. Both manager David and Asst. Manager Nate give me the best customer service. I needed replacement parts for my Hayward sand filter and they order them for me and when the parts arrived I brought them to the store and Nate even put them together for me and carried the parts out to my car. I have been a customer at this store for many years and as I am 80 years old I really appreciate service like this.

14 years I have had Leslie’s close my pool. Corporate switched to an off shore call center for service appointments and product calls and it is terrible. They screwed up my closing date request and they couldn’t care less. Now I am scrabbling to get it closed as my chemicals have all been added and it is ready now, not in 3 weeks. I call corporate and they couldn’t give two hoots either. Local store is often out of products I purchase as well and the whole business has fallen into a ho hum attitude. They have lost me as a customer.

Why would a business that prides itself on water testing and when you go to have your water tested they are out of disks... Are you kidding me!! . Yes I can test with test strips but it just not the same and these folks at store 501 Antioch CA is useless. They can't tell you what you need to do with a test strip. It's now going on 3 weeks and they still have no disk and ask you to go to another store. I need to find a better pool supply store with GREAT CUSTOMER SERVICE. Stay away from store 501.