Leslie's Poolmart Reviews 97

We bought a Polaris pool robot from them solely on their stated commitment to service them. When we encountered a problem, we brought in the Polaris pool robot and they refused to take it stating that they are so back logged on repairs that they cannot service it.

I scheduled installation of a water purifier, which was cancelled twice. The first time the technician "couldn't make it", and I was told on the day having spent my morning waiting. The second time I didn't get a call, they cancelled days ago and didn't even bother to tell me. I recommend you find another company to service your pool

I bought two buckets of ChlorBrite and I tried to open them, but couldn't do it. I called one of the stores, and they told me how to do it. I did as instructed and could not open them. I watched a couple of videos posted on YouTube on how to open these buckets. Apparently, many more people have had the same problem, still I couldn't.

I tried to open them for the next two days; same result. Then I chatted online with someone on their website, and they told me to go to the store so that the employees can open it for me. That's 30 minutes away from home.

It amazes me that this people can make a product that works, but put it in a container that can't be opened. Their chemists do a great job; the guy that designs their buckets does not, and that's the one that pissed me off.

In early May I ordered a pool cover. Two weeks later their technician came to measure - 18X36 -- stock size. They quoted me $619.99. One month later he came back, I assume to do the installation. I let him be. Two hours later he had disppeared. The old cover was still on the pool. I called the store. They said they would find out what was the problem and call back. They never did. I went there twice, spending up to 45 minutes each time while they fiddled on their computer. On July 28th they told me that the price was $919.99 not $619.99. I told them if they could not honor the first quote to hold off. After the second meeting I went on line and got one for $413 before tax, free Amazon delivery in FIVE DAYS! If I ever buy something from Leslies again you can have me committed for insanity ;-)

My wife takes water in and the guy runs it..turn around and hands her the paper..when she asked a question about the procedure he tell her "there are four pages there and goes to wait on someone else. When he overhears me on the phone say "FU$# HIM:
He tells her to leave..he is not dealing with her.
Kinda thin skined to be in business with the public...
He Backyard fun is just down the street...so Leslies can go broke for all I care...you not the only dealer around...Never again...

I purchased and had Leslie's install a RayPak pool heater on Dec 2, 2021. It's now June 15, 2022 and the heater still does not work after multiple attempts at repair. Often Leslie's cancels schedule service with no explanation.

Do not use Leslie's for installation and repair.

We got our cover today from hot tub works- a Leslie pool company. The cover does not fit at all. Our hot tub is 81” in the center but then it tapers down to 78”. There is about 2-3” of space on every corner. This will not work. I paid so much money for this cover and need it to fit. The sales person told me pretty much that’s too bad, it’s non refundable. I originally sent him pictures so he could help me pick the cover. It was also all made in Mexico by a third party. Super disappointing.

We bought our pool last year and spent the entire summer trying to keep it from turning green. Spent a whole month using costly product after product only to find out it was the filter so they gave us a new one. But not even a week later it turned green AGAIN!! After several more expensive products and 2 to 3 weeks worth of getting it right we got to use it for all of 3 or 4 days and it was right back to where we started. Was told on SEVERAL occasions that "Google is my friend", so if that was the case why would I go to them?!?! It started out great when we opened it for this season, but not even a week later we were right back to where we started like last year. I switched to a different co.pany and have had no issues since. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE!!!!!

Leslie’s in a high pressure overpriced scam machine. I went in to test my water a couple of years back and even though I have spent thousands over the years there, they refused to tell me the results unless I bought product from them right there, right than. I had extra of what he recommended (Leslie’s brand which I had bought from him) but NO, I had to buy right there right than or else they would not tell me the results. Since then, I went to a mom and pop pool supply and have had no issues since then and only have to pay a fraction of what Leslie’s charges. I was in a hurry today so I went in again and was told a story about how I had to by their expensive shock because they didn’t stock any liquid chlorine. Told me there was a shortage. There WAS a shortage last year, BUT I called around and every other pool supply company had it in stock. Even Lowes and Walmart were overstocked. Leslie’s treats it customers the same way used car’s salesmen treat their buyers. At Leslie’s you are NOT a customer, you are a mark to be conned into spending way more than you need to. I will NEVER EVER set foot inside a Leslie’s again! I will just spend the time to drive across town to be treated like I am not just a giant wallet walking arround to be fleeced.

I purchased two gal of muriatic acid from my local Leslie's. Its regular price was $29.99 and the sale price was $25.49. When I got home I discovered my spouse had just purchased acid for $9.99 for two gallons from the grocery store. I went back to Leslies the next day to return their acid and the clerk said they didn't accept returns on chemicals. The box was unopened. Nothing was wrong with it. I called customer service. They were unhelpful. I will recommend to everyone I know to stay away from Leslie's. You've lost a customer for life!

Went into Leslie's today with my Polaris.. All I wanted was the guy behind the service desk to tell me what was wrong, I would fix it. He told me to leave my information he would get back with in 2 days that he had people in front of me of which there's no one in front of me nor behind me...he would not give me customer service and told me I had to be in line????WHAT LINE??? I JUST NEEDED A LITTLE ADVICE. IT WOULD HAVE TAKEN HIM A NONO SECOND...HE DECLINED. TOLD ME TO GO SOMEWHERE ELSE. I ASKED IF HE DIDN'T JUST HAVE TIME TO TELL ME WHAT WAS WRONG....HE SAID NO........I SAID ARE YOU DECLINING TO GIVE ME CUSTOMER SERVICE... HE SAID YEP GOTTA WAIT IN LINE......HIS NAME WAS TROY AT THE HULEN STORE............ Troy was very rude, condescending, arrogant just plain disrespectful. I told him I was going to the DM and he said go ahead..... Absolutely pathetic. I was in there to spend money and I just needed a little advice and help. Don't go to Leslie's

I arranged a service call with them and waited for the window and they never showed the first time. I called and the dispatch said it was rescheduled waiting on parts. I thought that was a little weird so I told her no one ever came so how can it be waiting on parts. She said someone would call me back to straighten out. No calls for 2 days so I called back. Again they stated someone would be returning my call and nothing the next day either. Then 2 days later I get an email while I'm at work that the technician is in route. So I had to hurry and leave work 30 min away and was able to get home on time. Technician did check anything just listened and said oh its the PC board that needs to be replaced. I asked how much and it was like 275.00 I said fine let's do it. He said he needed to order cause they didn't have in stock and I was like ok how what do we need to do and he said I'll add it to my cart on hold and it will send you a link to purchase and once it comes in I can come out and replace. I said fine. He gives me his service call bill for 89.00 for what I think was doing nothing but I paid and he left and about 10 min later I get the link that doesn't work to order the part. By this point I'm like to hell with it I'll order it and install myself. New board comes I install and same issue! It ended up being the Hi 1 sensor 20.00 and works with original board. Had he done his job and actually did some trouble shooting this could have been avoided. A friend of mine had a similar experience! I would say stay away and I will be telling all my friends with pools the same.

Never purchase from Leslie’s pools. I placed order cancelled same day. They refused to take my return. I drove 45 minutes to return to store. Rude customer service. I requested to return to ship back also refused. It is obvious why they did not cancel order and shipped any way. Bad business and customer service. Done purchase from this company

6/12/21 "This review deserves a NEGATIVE 0 Review..If you intend on getting your item then don't purchase online. Leslie claims my $2,000 pool was shipped but yet the freight company has no records of even picking up my pool. The freight company is wanting documentation on where the driver signed off on my pool when he picked it up from the warehouse, but Leslie's can seem to provide that information either. They provided me with a fake tracking number. The freight company says they don't have any records of my pool being picked up or have an order for a future pick up. There are no records of anything that is suppose to be shipped to my address. Customer service keeps telling me that my pool is on it's way. One even told me that the tracking number they provided me was a temporary which is ridiculous because I contacted the freight company and there is no such this as a temporary tracking number. The lies..the Lies..The Lies. This company should be shut down for stealing from their. So I' out of money and a pool. Will just have to dispute this with my credit card company..What a scam! Read their 1 Star reviews online and believe them..I wished I had read the reviews prior to my purchase. I am now out of $2,000 and no pool for my kids this summer. I have had the go around for the past 2 days and they keep telling me my pool is in transit but yet the tracking number they provided is invalid.
UPDATE: I was sent an email telling me something totally different this evening..Leslie's claims the still have my pool and it was never shipped out Everytime I talk to someone it's a different story..I will have more Updates soon! To Be Continued...

I went to Leslie's pool in Bartlett, TN and asked to order a Spa Cover. They gave me the form and I filled it out. There were some questions that I needed to go home and fill out about measurements so I brought it back the next day. The girl working there on Wednesday May 26 told me that they got a new phone system and could not fax any orders. She called someone and they told her that they would call me the next day with a quote. I never received a call so I called them. A guy answered the phone and left me on hold for 20 minutes. I hung up and called back and he told me there was a line of customers and he had to take care of them first. The courtesy thing to do was to tell me that instead of leaving me on hold for 20 minutes. I am done with this company. I will order from someone who cares.

Dishonest. I ordered a 50# bucket of tabs almost a month ago and they promised I would get it when I went in there. They had plenty of 35# I could have bought at the time. Now they cancelled my order, but didn't cancel ones for people that paid more. Greedy!

Ordered and paid 95.xx for a 20 lb. container of 3 inch chlorine tablets, thought I was reserving at a store that said they have them in stock. Email said pick up today, headed to the store, 12 miles away. The manager said he had no paperwork on his end stating I ordered it. The order number is not a good number. He had 20 to 30 containers sitting on the floor. I said, I have a screenshot of the email to pickup. I told him when my order comes in you keep it, let me take one of these. No, he said. I called Leslie company. What a run around, called my banking institution to stop the payment , they said the payment went through. I have no product. I am currently on hold for the 3rd time. They said they would send me an email to me to provide them with a screenshot of the purchase and bank payment, never received the email. Still telling me its a bad order number, they sent the email with that order number.

They Sold me chlorine online. I waited 5 days until it said my order was shipped. A few hours later they canceled our order. There is a shortage so they probably weren't happy with the amount we paid

I placed an order online for a $1200 filter and paid for overnight shipping. 2 days later when I had not received the filter I called customer service and had to wait 38 MINUTES on hold for a rep to answer. Was told that this item is shipped via freight carrier and the option to ship overnight online is a "SYSTEM ERROR". I was advised it would be another 7-10 days before the item shipped. What a waste of valuable time for me. I have heard from several people of their horrible experiences with Leslie's Pool - their online shop, their pool technicians and their general customer service. IT'S ALL TRUE!! Do yourself a favor and find another pool company who is honest and can be depended on and care about taking care of their customers. Leslie's Pool is NOT that company.

They took the money for my pump 3 weeks ago but won't call the shipper to tell them to have FedEx pick up so it's just sitting in Chicago for 3 weeks. Asking for a refund today. Fingers crossed. They have horrible customer service. Called and emailed multiple times. They just don't care.