The gas engineer was polite, knowledgeable and did his job well. I got a text ten minutes before he arrived which is really helpful. On the day everything was perfect. He answered my questions with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chris was the engineer who attended or boiler situation, was helpful, friendly and very professional. Left our home without the leaking outside boiler pipe, and replaced the failed part, left the comp... See more
Company replied
Liberty engineer always on time very friendly lets you know everything ok before he goes .Steve has been our service engineer for 12 years and feel safe living on my own and retired I know I can trus... See more
Company replied
My annual Gas safety check was carried out on 21st September 2026 by your engineer Amit Choda.. this was the third year where Amit has carried out this work at my home.. Amit arrived on time..* is ver... See more
Company replied
Company details
Written by the company
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Contact info
Charley Wood Road, L33 7SG, Liverpool, United Kingdom
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4.4
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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He was very friendly and made a good job
September 19, 2026
Unprompted review
Reply from Liberty
Hi Judith,
its great to hear everything went well, and our engineer was friendly and did a good job
kind regards
Wendy
Reply from Liberty
Hi,
its great to hear everything went well, and our engineer did a good job
kind regards
Wendy
After having several reminders that…
After having several reminders that they were coming on the day in question I had a message to say they were on there way. After an hour & a half they still had not turned up. When I tried to ring them all there system was having maintenance done so not able to ring but it said you could do a chat. Even that was not available. Then the following day I had several reminders asking me how my experience went so could I give feed back. Hence this review.
September 18, 2026
Unprompted review
Reply from Liberty
Hi Liz G
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
Purnu was friendly
Purnu was friendly, efficient and a very nice mannered man
September 18, 2026
Unprompted review
Reply from Liberty
Hi Ali,
its great to hear everything went well, and our engineer gave a good impression.
kind regards
Wendy
Excellent service
Engineer was very prompt.
Friendly & excellent work.
Very pleased
September 18, 2026
Unprompted review
Reply from Liberty
Hi Tracy,
Great to see we met you're expectations.
Thanks
Paul
very pleasant engineer and completed…
very pleasant engineer and completed the task quietly and swift.
September 17, 2026
Unprompted review
Reply from Liberty
Hi Briget,
Wonderful news.
Thanks
Paul
EXELLENT WORK BY ENGINEER CHRISTIAN HAD…
EXELLENT WORK BY ENGINEER CHRISTIAN HAD A PROBLEM WITH GAS PRESSURE CALLED BACK AFTER BOILER INSTALLATION 15TH SEPT ON THE 17TH SEPT FIXED THE GAS PRESSURE PROBLEM MANY THANKS VERY GRATEFUL
September 17, 2026
Unprompted review
Reply from Liberty
Hello Darryn,
Wonderful news.
Thanks
Paul
Very professional with great customer…
Very professional with great customer service
September 17, 2026
Unprompted review
Reply from Liberty
Hi Jackie
Wonderful news.
Thanks
Paul
Reply from Liberty
Hello,
This is great to hear.
Thanks
Paul
Was only there for 5 minutes quick…
Was only there for 5 minutes quick service
September 17, 2026
Unprompted review
Reply from Liberty
Hi Emma,
Great to see issue resolved quickly
Thanks
Paul
Very helpful and thorough member of…
Very helpful and thorough member of staff, very quick at assessment and amicable nothing missed and clear about plan of what's to be done
September 17, 2026
Unprompted review
Reply from Liberty
Hello,
This is great to hear.
Thanks
Paul
Sophia was very nice and did a great…
Sophia was very nice and did a great job ,very happy with this
September 17, 2026
Unprompted review
Reply from Liberty
Hello,
This is great to hear.
Thanks
Paul
Reply from Liberty
Hi Morris- Dabbs
its great to hear everything went well, and our colleague gave a good impression.
kind regards
Wendy
Reply from Liberty
Hi Steve,
its great to hear everything went well,
kind regards
Wendy
Reply from Liberty
Hi Yagmur,
its great to hear everything went well, and our engineer did a good job
kind regards
Wendy
A good job done.
A very good engineer. He was professional and friendly. Did a good job. Thank you.
September 11, 2026
Unprompted review
Reply from Liberty
Hi Graham,
its great to hear everything went well, and our engineer did a good job .
kind regards
Wendy
Reply from Liberty
Hi Jacqueline,
its great to hear everything went well, and he was on time.
kind regards
Wendy
Not happy as had an AM call booked and…
Not happy as had an AM call booked and came at 12 :30 and I needed to go out.
I went out immediately he left , retirned hours later to find my jome was soooo hot. He had put the heating on 30d and left it on !
September 15, 2026
Unprompted review
Reply from Liberty
Hi Carol.
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
Engineer Sophia sorted my issue within…
Engineer Sophia sorted my issue within a minute and managed to sort another potential issue absolutely amazing service
September 15, 2026
Unprompted review
Reply from Liberty
Hi Katie,
its great to hear everything went well, and Sophia resolved the issues you were having.
kind regards
Wendy
Reply from Liberty
Hi Lisa,
its great to hear everything went well, thank you for your feedback.
kind regards
Wendy
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