Liberty Reviews 8,675

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4.3

Property Maintenance

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and helpfulness, often highlighting their efficiency and ability to resolve issues effectively. Many people appreciate the thoroughness of the engineers and their respectful attitude towards properties, often leaving areas clean after completing their work. However, some customers also noted issues with communication and organization, mentioning instances of late arrivals, missed appointments, or a lack of follow-up from customer service. A few people experienced prolonged periods without heating or hot water due to difficulties in getting parts or resolving recurring problems, leading to frustration with the overall service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly the engineers. Reviewers frequently... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers praise agents for being... See more

Product

Reviewers mention ambiguous feedback about product. Some customers report issues with noisy radiators, faulty... See more

Customer communications

People report ambiguous experiences with contact. Many customers express frustration with poor communication,... See more

Based on these reviews

Nathan the engineer was fantastic, he was very polite explained what he had done and most of all got the job done quickly. Unfortunately the same cant be said about the telephone staff, for the third... See more

Company replied

My engineer Lee was extremely thorough in his assessment of why my boiler wasn’t functioning properly. He fixed the problem but stayed here for a while to ensure that the pressure didn’t continue to... See more

Company replied

Not only the engineer who visted us today but also the person who I spoke to on the phone. They did a great job and were professional, honest and understanding and caring. Had complete confidence... See more

Company replied

The engineer was very polite as always (I remember him from a previous visit). He was very courteous and did a professional job. He supplied a new room thermostat as my old one was broken, thus affect... See more

Company replied

Company details

Property Maintenance

Written by the company

Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007

Contact info

Charley Wood Road, L33 7SG, Liverpool, United Kingdom
03309958007
hello@liberty-group.co.uk
www.liberty-group.co.uk

4.3

Excellent

9K reviews

5-star

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

8 hours ago

The two gas engineers you sent today…

The two gas engineers you sent today were very professional would highly recommend the two of them couldn't do enough to help.and after they finished all clean up wouldn't think they had been here.

April 24, 2026

Unprompted review

17 hours ago

Excellent service

Excellent service, very helpful engineer.
Great job 👏 Thanks

April 23, 2026

Unprompted review

Reply from Liberty

11 hours ago

Hi Mike,

Glad to see we met your expectations.

Thanks

Paul

17 hours ago

The engineer was very pleasant and new…

The engineer was very pleasant and new what he was doing

April 20, 2026

Unprompted review

Reply from Liberty

11 hours ago

Hi Marcus,

Glad to see we met your expectations.

Thanks

Paul

18 hours ago

On Tuesday 21st April our boiler broke…

On Tuesday 21st April our boiler broke down leaving my wife and I (in our 70s and 80s) without hot water or heating. A Liberty engineer came to find it needed a part to fix it and he would send for the part that day and another engineer would come the following day to fix it. No one came. I phoned Liberty on Wednessay asking when our boiler would be fixed. I phoned twice and was cut off. I managed to speak to someone on my third attempt to phone and I was told they need to send away for a part and woult take 48 hours. I phoned Liberty this morning Friday 24th April in hope of asking when our boiler would get fixed. But after being on the phone for 15 minutes with nothing but sounds of music they cut me off. Bad service? Not just bad but disgusting. Nothing seems to be done. No one it seems is available to even answer the phones. Wake up Liberty, stop taking liberties with customers.

April 24, 2026

Unprompted review

Reply from Liberty

11 hours ago

Hello Mervyn,

I am very disappointed to hear that we have not met your expectations.

We would like to look into this further, If you’re happy to, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.

Regards

Paul

18 hours ago

The engineer was very polite

The engineer was very polite. As the problem was in the outside rubbish area, I didn’t stay with him and I haven’t been there to check if the problem has been fixed.

April 23, 2026

Unprompted review

Reply from Liberty

11 hours ago

Hello,

Great to hear the engineer was polite.

Please let us know if you have anymore issues.

Thanks

Paul

19 hours ago

Very helpful

April 23, 2026

Unprompted review

Reply from Liberty

11 hours ago

Hi Susan,

Glad to see we met your expectations.

Thanks

Paul

2 days ago

Very polite and very friendly done his…

Very polite and very friendly done his work very well and quickly as he worked good

April 23, 2026

Unprompted review

Reply from Liberty

A day ago

Hello Carol,

Great to hear the visit went well.

Thanks

Paul

2 days ago

Very friendly and professional

Very friendly and professional. Quickly found out what the problem was

April 21, 2026

Unprompted review

Reply from Liberty

2 days ago

Hi Rachael,

Glad to see we met your expectations.

Thanks

Paul

2 days ago

Neil was very efficient

Neil was very efficient, friendly and turned up on time. Unfortunately due to the age of my apartment the job couldn't be completed but was no fault of Neil, he tried his best to sort it but the seals arnt made anymore for my doors.

April 21, 2026

Unprompted review

Reply from Liberty

2 days ago

Hello Sarah,

Wonderful news.

If you would like an official compliment sent to Neil then please send a brief summary to Feedback@liberty-group.co.uk - Include your address.

Thanks

Paul

3 days ago

Engineer was polite and patient

April 22, 2026

Unprompted review

Reply from Liberty

2 days ago

Hello Terry,

That is great to hear.

Thanks

Paul

3 days ago

April 20, 2026

Unprompted review

Reply from Liberty

3 days ago

Hello Glenn,

Thanks for the review, Glad the visit went well.

Regards

Paul

5 days ago

Electric repair

Came on time and was swift and efficient job completed

April 17, 2026

Unprompted review

Reply from Liberty

5 days ago

Hi Robert,

I’m glad to hear that you had such a positive experience with our team. We work hard to provide a reliable and friendly service, so it’s great to know this came across. Thank you for sharing your feedback.

Regards,

Adrian

Apr 17, 2026

Friendly and fast.

The man that came was very quick and considerate. He put everything back where it was before he took it out. He was friendly and polite throughout the visit.

April 17, 2026

Unprompted review

Reply from Liberty

Apr 17, 2026

Hi Rebecca,

That is great to hear.

Thanks

Paul

Apr 17, 2026

My repair was dealt with…effectively

My repair was dealt with effectivelystaff was polite

April 16, 2026

Unprompted review

Reply from Liberty

Apr 17, 2026

Hi June,

That is great to hear.

Thanks

Paul

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