The gas engineer was polite, knowledgeable and did his job well. I got a text ten minutes before he arrived which is really helpful. On the day everything was perfect. He answered my questions with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chris was the engineer who attended or boiler situation, was helpful, friendly and very professional. Left our home without the leaking outside boiler pipe, and replaced the failed part, left the comp... See more
Company replied
Liberty engineer always on time very friendly lets you know everything ok before he goes .Steve has been our service engineer for 12 years and feel safe living on my own and retired I know I can trus... See more
Company replied
My annual Gas safety check was carried out on 21st September 2026 by your engineer Amit Choda.. this was the third year where Amit has carried out this work at my home.. Amit arrived on time..* is ver... See more
Company replied
Company details
Written by the company
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Contact info
Charley Wood Road, L33 7SG, Liverpool, United Kingdom
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4.4
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Engineer was Brilliant I forget to…
Engineer was Brilliant I forget to empty my cupboard my fault I had to move a few boxes for him to get to the boiler so he waited I did apologise but he did a great job very polite so thank you.
September 14, 2026
Unprompted review
Reply from Liberty
Hi Mark,
its great to hear everything went well, thank you for your feedback.
kind regards
Wendy
The enginner was very polite and…
The enginner was very polite and respectful and also very informative with the layout of his checks and any problems which he fixed very happy with this company.
September 10, 2026
Unprompted review
Reply from Liberty
Hi Melanie,
Great to hear the problems have been solved.
Thanks
Paul
Zero stars.
If I could have given a zero rating I would have. Damage to my property, employees who don't know their jobs, possible dangerous results. This company is a joke.
September 2, 2026
Unprompted review
Reply from Liberty
Hi Shelly,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Paul
Annual gas check
The engineer checked all was well, very polite, asked where boiler/gas meter was work silently.
September 11, 2026
Unprompted review
Reply from Liberty
Hi Dawn,
Wonderful news
Thanks
Paul
Was very professional and polite fixed…
Was very professional and polite fixed the problem very quickly
September 9, 2026
Unprompted review
Reply from Liberty
Hi Karl,
Great to hear the problem has been resolved.
Thanks
Paul
Gas visit
He was quick and effective service but little feedback on its condition
September 9, 2026
Unprompted review
Reply from Liberty
Hi Darren,
thank you for your feedback today, I'm happy to hear he was quick and effective, im confident all went well however if you would like further information please send your details and the request to feedback@liberty-group.co.uk
kind regards
Wendy
Always very dedicated and supportive…
Always very dedicated and supportive engineers . On time and very professional. In all very happy with Liberty engineers.
September 10, 2026
Unprompted review
Reply from Liberty
Hi Ana,
thank you for your feedback today, I'm happy to hear you are always happy with our service.
kind regards
Wendy
Reply from Liberty
Hi Diana,
thank you for your feedback today, I'm happy to hear he was Clean tidy polite.
kind regards
Wendy
Gas service
I had call message to say between 9am 12pm....and the morning of my service he texted to say on his way. Polite got the job done and left..good service always
September 9, 2026
Unprompted review
Reply from Liberty
Hi Mrs Sitter,
thank you for your feedback today, I'm happy to hear the communication went well.
kind regards
Wendy
Reply from Liberty
Hi Trevor,
Great to see.
Thanks
Paul
Guy came on time job done in 30 mind…
Guy came on time job done in 30 mind all good
September 9, 2026
Unprompted review
Reply from Liberty
Hi Garry,
Great to hear.
Thanks
Paul
Quick clean tidy
August 28, 2026
Unprompted review
Reply from Liberty
Hi Mr Jones,
thank you for your feedback today, I'm happy to hear your job was completed quickly and everything kept tidy.
kind regards
Wendy
Great pupil good job well done
September 9, 2026
Unprompted review
Reply from Liberty
Hi,
thank you for your feedback today, I'm happy to hear your job was completed efficiently.
kind regards
Wendy
Very pleasant chap well mannered I’m…
Very pleasant chap well mannered I’m very polite explain to us what he was doing and what would happen next thank you
September 9, 2026
Unprompted review
Reply from Liberty
Hi Sheila,
thank you for your feedback today, I'm happy to hear our engineer completed the job efficiently and kept you informed.
kind regards
Wendy
Even though I was without heating and…
Even though I was without heating and hit water from friday till Tuesday the guy who came out to help me monday was verry nice and made sure he did everything to help and finally got it fixed Tuesday and I couldnt thank him enough.
September 8, 2026
Unprompted review
Reply from Liberty
Good afternoon, Paige,
Thank you for taking the time to share your experience. I’m sorry to hear you were left without heating and hot water for several days, but I’m pleased the engineer did everything he could to support you and help get the issue resolved. It’s clear his dedication and determination made a real difference during a difficult situation, and I’ll make sure your kind words are passed on.
Speak soon,
Adrian.
Very happy with the boiler service
Very happy with the way service was carried out, no issues at all.
September 8, 2026
Unprompted review
Reply from Liberty
Hi Karen,
Fantastic to see the service went as expected.
Thanks
Paul
Reply from Liberty
Hi Sam,
Great to hear.
Thanks
Paul
Quick easy and convenient
Quick easy and convenient.
Even put up with kids asking a million questions.
September 7, 2026
Unprompted review
Reply from Liberty
Hi Ellie
thank you for your feedback today, I'm happy to hear our engineer completed the job efficiently.
kind regards
Wendy
The engineer was very pleasant and…
The engineer was very pleasant and checked everything quickly and efficiently
September 7, 2026
Unprompted review
Reply from Liberty
Hi Irene
thank you for your feedback today, I'm happy to hear everything went well and the job was completed efficiently.
kind regards
Wendy
Very polite and fixed the problem…
Very polite and fixed the problem straight away
September 4, 2026
Unprompted review
Reply from Liberty
Good afternoon, Jacqueline,
Thank you for your feedback. I'm pleased to hear the issue was resolved straight away and that the engineer's polite and professional approach helped make the visit a positive one. It's always rewarding to know our customers are back up and running quickly after reporting a problem.
Speak soon,
Adrian.
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