The gas engineer was polite, knowledgeable and did his job well. I got a text ten minutes before he arrived which is really helpful. On the day everything was perfect. He answered my questions with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chris was the engineer who attended or boiler situation, was helpful, friendly and very professional. Left our home without the leaking outside boiler pipe, and replaced the failed part, left the comp... See more
Company replied
Liberty engineer always on time very friendly lets you know everything ok before he goes .Steve has been our service engineer for 12 years and feel safe living on my own and retired I know I can trus... See more
Company replied
My annual Gas safety check was carried out on 21st September 2026 by your engineer Amit Choda.. this was the third year where Amit has carried out this work at my home.. Amit arrived on time..* is ver... See more
Company replied
Company details
Written by the company
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Contact info
Charley Wood Road, L33 7SG, Liverpool, United Kingdom
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4.4
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All good
All good, both young men polite and got on with there work.
August 28, 2026
Unprompted review
Reply from Liberty
Hello Mrs Parsons
Fantastic news
Thanks
Paul
From the lady that made the appointment…
From the lady that made the appointment with me to the engineer that came out all were polite and professional and got on with their work quite quickly as I was in a bit of a rush for work so 10 out of 10 all round
August 27, 2026
Unprompted review
Reply from Liberty
Hi Paul,
Great to hear you had a great overall experience.
Thanks
Paul
Engineer was friendly and also professional
Engineer was friendly and also professional. Faultless customer service when I needed to reschedule and kept me up to date with texts
August 27, 2026
Unprompted review
Reply from Liberty
Hi Sam
That's wonderful news
Thanks
Paul
The operator was on time
The operator was on time, polite and did the work required in a short space of time leaving everything as was.
August 27, 2026
Unprompted review
Reply from Liberty
Hi Susan,
thank you for your feedback today, I'm happy to hear the work was completed quickly and your property left tidy.
kind regards
Wendy
Really friendly and helpful
Really friendly and helpful, put me at ease
August 26, 2026
Unprompted review
Reply from Liberty
Hi Leanne,
thank you for your feedback today, I'm happy to hear our colleague made you feel comfortable.
kind regards
Wendy
The young man who came was swift
The young man who came was swift , polite and friendly
My gas supply checked and sorted for another year
August 25, 2026
Unprompted review
Reply from Liberty
Hi Belinda,
thank you for your feedback today, I'm happy to hear our colleague was professional and your service went well.
kind regards
Wendy
The engineer was professional and…
The engineer was professional and experienced. Satisfied with the work.
August 25, 2026
Unprompted review
Reply from Liberty
Hi Louise,
thank you for your feedback today, I'm happy to hear our colleague was professional and you are happy.
kind regards
Wendy
Was given a morning appointment and by…
Was given a morning appointment and by 11 I went on the online chat and I was told they would be there by 1pm and still no one came so I rang and was told they might be delayed so rang again around 2 and told they were coming soon. Finally turned up after 3pm. No courtesy call or anything, I had to ring myself to find out what was happening.
August 24, 2026
Unprompted review
Reply from Liberty
Hi Danielle,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
s the company did good the person who…
Yes the company did good the person who came was very efficient and had respect for my property
August 20, 2026
Unprompted review
Reply from Liberty
Hi Denise,
thank you for your feedback today, I'm happy to hear our colleague did a good job.
kind regards
Wendy
Visit not attended by engineer
Very confused as why asking for a rating when I’ve had no engineer arrive.
I received a text message yesterday at 3:08 saying an engineer would be with me in the morning. I was calling to say to say I would not be home. Nobody got back to me. I still need an engineer out as my boiler has a slow leak and an issue with the pressure.
August 24, 2026
Unprompted review
Reply from Liberty
Good afternoon, Danielle,
I am sorry to hear about your experience and understand your confusion at receiving a request for feedback when your appointment had not taken place. We also apologise that you were unable to speak with someone after contacting us to advise that you would not be home. We appreciate how frustrating this must be, particularly when you still require assistance with your boiler issue. Please contact us at feedback@liberty-grouup.co.uk for one of our Feedback Officers to investigate what happened and arrange for your repair to be attended to as soon as possible. Thank you for bringing this to our attention.
Speak soon,
Adrian
Good Service
Good service, and also give me a a courtesy message to tell me they were on the way, thank you
August 24, 2026
Unprompted review
Reply from Liberty
Hello Lynne,
Wonderful news.
Happy to see you was kept informed.
Thanks
Paul
Reply from Liberty
Hello Hakki,
Great to hear the visit met your expectations.
Thanks
Paul
Excellent service from Liberty Gas Engineers
From my own experience I have always found liberty gas engineers to be efficient and polite
August 20, 2026
Unprompted review
Reply from Liberty
Good afternoon, Jennifer,
Thank you for taking the time to share your experience. It's great to hear that you have consistently found our engineers to be efficient, polite, and professional. We really appreciate your feedback and will be sure to pass your kind comments on to the team.
Speak soo,
Adrian
Very good service polite engineer 10…
Very good service polite engineer 10 out of 10
August 21, 2026
Unprompted review
Reply from Liberty
Good afternoon, Linda,
Thank you for your feedback. We're delighted to hear you were happy with the service and that the engineer was polite and professional throughout the visit. Receiving a 10 out of 10 is wonderful recognition for the team. We really appreciate you taking the time to leave a review.
Speak soon,
Adrian
The engineer was here to do my yearly…
The engineer was here to do my yearly gas inspection. He was very polite and worked with care and attention. He is a credit to the company.
August 21, 2026
Unprompted review
Reply from Liberty
Good afternoon, Beverley,
Thank you for your kind feedback. We're delighted to hear the engineer carried out the gas safety inspection with such care and professionalism. It's especially rewarding to know their polite approach and attention to detail stood out during the visit. We'll be sure to share your comments with them, as it's wonderful to hear they are a real credit to the company.
Speak soon,
Adrian
Engineer was very friendly and helpful.
Kalpesg the engineer was very friendly. Very helpful. Went above and beyond. Advised me what he was going to be doing.
Very polite.
August 21, 2026
Unprompted review
Reply from Liberty
Good afternoon, Amy,
Thank you for your lovely feedback. We're delighted to hear Kalpesh was friendly, helpful, and kept you informed throughout the visit. It's great to know he went above and beyond and made such a positive impression with his polite and professional approach. We'll be sure to pass your kind comments on to him.
Speak soon,
Adrian
Reply from Liberty
Good afternoon, Steven,
Thank you for your review. We're delighted to hear you had a great experience with our service. It's always encouraging to know our team have delivered the level of support our customers expect. We appreciate you taking the time to share your feedback.
Speak soon,
Adrian
The gas check was very thorough and a…
The gas check was very thorough and a small leak was identifed and repaired quickly. The operative was very friendly and efficient. Thanks
August 20, 2026
Unprompted review
Reply from Liberty
Good afternoon, Linda,
Thank you for your feedback. We're pleased to hear the gas safety check was carried out thoroughly and that the leak was identified and repaired quickly. It's great to know the engineer was friendly, efficient, and able to resolve the issue during the visit. We appreciate you taking the time to share your experience.
Speak soon,
Adrian
Reply from Liberty
Good afternoon, Michelle,
Thank you for your feedback. We're delighted to hear the repair was completed successfully and that the engineer provided such a great service. It's always rewarding to know our customers are happy with the outcome. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
Great service annual detected a leak…
Great service annual detected a leak sent out engineers within 20 the leak was fixed new parts regulator s
Fabulous job 💯 👍✈️🙏
August 21, 2026
Unprompted review
Reply from Liberty
Hi,
thank you for your feedback, I'm happy to hear the leak was rectified quickly for you
kind regards
Wendy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.