The gas engineer was polite, knowledgeable and did his job well. I got a text ten minutes before he arrived which is really helpful. On the day everything was perfect. He answered my questions with... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Chris was the engineer who attended or boiler situation, was helpful, friendly and very professional. Left our home without the leaking outside boiler pipe, and replaced the failed part, left the comp... See more
Company replied
Liberty engineer always on time very friendly lets you know everything ok before he goes .Steve has been our service engineer for 12 years and feel safe living on my own and retired I know I can trus... See more
Company replied
My annual Gas safety check was carried out on 21st September 2026 by your engineer Amit Choda.. this was the third year where Amit has carried out this work at my home.. Amit arrived on time..* is ver... See more
Company replied
Company details
Written by the company
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Contact info
Charley Wood Road, L33 7SG, Liverpool, United Kingdom
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4.4
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Liberty
Good afternoon, Michelle,
Thank you for your feedback. We're delighted to hear the repair was completed successfully and that the engineer provided such a great service. It's always rewarding to know our customers are happy with the outcome. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
Great service annual detected a leak…
Great service annual detected a leak sent out engineers within 20 the leak was fixed new parts regulator s
Fabulous job 💯 👍✈️🙏
August 21, 2026
Unprompted review
Reply from Liberty
Hi,
thank you for your feedback, I'm happy to hear the leak was rectified quickly for you
kind regards
Wendy
Man was very nice and polite
Man was very nice and polite, prompt and worked well
August 20, 2026
Unprompted review
Reply from Liberty
Hi Dani,
thank you for your feedback, I'm happy to hear our colleague gave a good impression and worked well.
kind regards
Wendy
The man put shoe covers on with out…
The man put shoe covers on with out asking as I’ve had previous problems with mud left all over and dirty rain water. He was very respectful towards my home which I appreciated massively.
August 20, 2026
Unprompted review
Reply from Liberty
Hi Kasey,
thank you for your feedback, I'm happy to hear our colleague gave a good impression and was respectful
kind regards
Wendy
Gas works
Patrick, Ashley & Danny cracked on from the moment they arrived & didn’t stop working until the job was complete. They worked as a team doing a big job & providing both professional work & attitudes.
They are credit to your company.
August 19, 2026
Unprompted review
Reply from Liberty
Hi Amy,
thank you for your feedback, I'm happy to hear our colleagues did a good job for you.
kind regards
Wendy
Reply from Liberty
Hello Helen,
That's great to hear. Happy we met your expectations.
Thanks
Paul
Reply from Liberty
Hi Elizabeth,
thank you for your feedback, I'm happy to hear our colleague gave a good impression and was efficient.
kind regards
Wendy
Yearly service.
Had my yearly heating service ,as I am in a council house, it is done automatically.
The engineer who came out ,was very friendly, polite ,respectful of my property .Would recommend Liberty Gas, never had any problem with company.
August 17, 2026
Unprompted review
Reply from Liberty
Hi Rose,
thank you for your feedback, I'm happy to hear our engineer gave a great impression and your service went well.
kind regards
Wendy
Great person easy to chat to
Great person easy to chat to, done his job with no interruptions.
August 18, 2026
Unprompted review
Reply from Liberty
Hi David,
thank you for your feedback, I'm happy to hear our engineer gave a great impression and your job was completed.
kind regards
Wendy
Reply from Liberty
Hi Angela,
thank you for your feedback, I'm happy to hear your job is completed.
kind regards
Wendy
Our service engineer called to say he…
Our service engineer called to say he would arrive in half an hour and was prompt and efficient. He removed the gas fire and thankfully the live pigeon also which had fallen down the chimney. He advised us how to get the gas fire removed properly also. He did a very good job and we are grateful for this.
August 19, 2026
Unprompted review
Reply from Liberty
Hi Valarie,
Great to hear your recent visit went as planned.
Thanks
Paul
Reply from Liberty
Hi Isabel,
Glad to hear everything went well.
Could i please check that the rating is correct?
Thanks
Paul
All was good
All was good , but he didnt replace items back into cupboard after taking them out but apart from that brilliant
August 13, 2026
Unprompted review
Reply from Liberty
Good morning Virginia,
Thank you for your feedback. We're pleased to hear you were happy with the overall service and that the visit went well. We appreciate you highlighting that some items weren't put back in the cupboard afterwards, and we'll take this on board as we continue to improve. Thank you for taking the time to leave a review.
Speak soon,
Adrian
Liberty gas have been nothing but do…
Liberty gas have been nothing but do helpful with me , they are so professional and they are so quick when they carry out a job , the guys who have done work at my home are very friendly and professional and helpful, Thank you liberty gas .
August 7, 2026
Unprompted review
Reply from Liberty
Good morning, Cheryl,
Thank you for your wonderful feedback. We're delighted to hear that you've consistently found our team professional, friendly, and helpful whenever they've visited your home. It's great to know the work has been carried out quickly and to a high standard. Your kind words mean a lot to us, and we'll be sure to share them with the team.
Speak soon,
Adrian
Very informative worker
Very informative worker, gave some good advice on certain matters, clean tidy, and very polite.
August 17, 2026
Unprompted review
Reply from Liberty
Good morning, Martin,
Thank you for your kind feedback. We're delighted to hear the engineer was informative, took the time to offer helpful advice, and carried out the work in a clean and professional manner. It's great to know their polite approach made such a positive impression. We really appreciate you taking the time to leave a review.
Speak soon,
Adrian
Nice gentleman Michael arrived at the…
Nice gentleman Michael arrived at the time specified,friendly ,helpful and efficient ,asked if we'd had any problems re boiler and put our minds at rest ,all in all excellent service .
August 14, 2026
Unprompted review
Reply from Liberty
Hi Nick,
Wonderful news.
Glad you was happy with Michael.
Thanks
Paul
Came within the first hour of the time…
Came within the first hour of the time slot, very police and respectful. Did the job quick. Thank you
August 15, 2026
Unprompted review
Reply from Liberty
Hi Qneesha,
Great to hear.
Thanks
Paul
Engineer was very polite and thorough…
Engineer was very polite and thorough at his work.
August 14, 2026
Unprompted review
Reply from Liberty
Good afternoon, Abigale
Thank you for your feedback. We're pleased to hear the engineer was courteous and carried out the work thoroughly. Knowing our customers feel confident in the quality of the service they receive is always rewarding. We appreciate you taking the time to leave a review.
Speak soo,
Adrian.
Poor planning
Every year I tell them don’t give me one days notice before an inspection and every year they ignore it, the engineers are quick and good thou,
August 14, 2026
Unprompted review
Reply from Liberty
Good afternoon, Jemel,
We’re sorry to hear about your experience and understand your frustration. We appreciate that receiving short-notice appointments year after year, despite previously raising your concerns, is disappointing and not the level of service you should expect. While we’re pleased to hear that our engineers have consistently been professional and efficient when attending, we apologise that our appointment scheduling has caused you inconvenience. Thank you for taking the time to share your feedback, which will be reviewed by the relevant team as we work to improve our communication with customers.
Speak soon,
Adrian
Phoned to say on his way
Phoned to say on his way
Polite and cheerful
Efficient worker
Tidy.
August 14, 2026
Unprompted review
Reply from Liberty
Good afternoon, Elizabeth,
Thank you for your feedback. We're pleased to hear the engineer kept you updated with a call before arriving and that they were polite, cheerful, and efficient throughout the visit. It's also great to know everything was left clean and tidy afterwards. We appreciate you taking the time to share your experience.
Speak soon,
Adrian
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