Liberty - Hayley Decru Reviews 

188
TrustScore 5 out of 5

4.9

Rangeview Road, 3796 Mount Evelyn, Victoria, AU


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Rated 5 out of 5 stars

I've used Liberty twice now. Hayley helped me to acquire a home loan for new house in 2023...This year 2026 helped me to remortgage and once again it was beneficial to myself and my family. Thank you... See more

Rated 5 out of 5 stars

We found Hayley to be helpful, understanding and flexible. She answered all of our questions no matter how silly they were, she took our calls every time and she had a great sense of humour even when... See more

Rated 5 out of 5 stars

Hayley understood my needs, fears and hesitation and walked me through everything. In truth, I honestly believe without Hayley and her knowledge, compassion and down to earth approach I would never h... See more

Rated 5 out of 5 stars

Hayley Decru have been the best help with finding us the best provider and setting up all our accounts needed for repayments of mortage and offset accounts. She goes above and beyond to making sure we... See more


Company details

  1. Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info

  • Rangeview Road, 3796, Mount Evelyn, Victoria, Australia

  • 0412 616 155

4.9

Excellent

TrustScore 5 out of 5

188 reviews

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4.9

All reviews

(188)

1,022 reviews in the last 12 months

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Rated 5 out of 5 stars

“Exceptional Service and Dedication

We are incredibly grateful for the exceptional service that was provided throughout the process of securing our home loan. From the very beginning, Hayley demonstrated unwavering dedication, professionalism, and a deep understanding of our needs.

Hayley was always available when we needed her, offering guidance, support, and reassurance at every stage. Her ability to anticipate potential issues and address them promptly ensured a smooth and stress-free experience. Any challenges that arose were handled efficiently, and she kept us informed with timely updates, making sure we were always in the loop.

Hayley's meticulous attention to detail and commitment to excellence truly set her apart. She worked tirelessly to ensure that every aspect of the process was handled with care and accuracy. Any errors or complications were quickly identified and resolved, giving us complete confidence in her expertise.

Thanks to Hayley's hard work and dedication, we successfully secured our home loan with ease. Her exceptional service made what could have been a complicated process feel seamless.

We highly recommend Hayley to anyone looking for outstanding support in securing a home loan. Her professionalism, efficiency, and genuine care for her clients make her an invaluable asset.

Thank you, Hayley for making this journey so smooth and stress-free we are beyond grateful for the work you have done in helping our dreams come true.

January 31, 2025
Rated 5 out of 5 stars

Hayley Decru

Very easy to deal with Hayley. This was our third time using her . Very knowledgeable and a pleasure to use her skills

January 29, 2025
Rated 5 out of 5 stars

Hayley has been exceptional …

Hayley has been exceptional in helping us secure our loans and answering our hundreds of questions along the way. It has been an absolute pleasure dealing with Hayley, as she has proven to be very professional, knowledgeable, readily available and on point with all her advice.

January 13, 2025
Rated 5 out of 5 stars

Hayley was easy to deal with

Hayley was easy to deal with. She is experienced in what she does. Explain things/ process in a clear manner, and she is very understanding and supportive.

December 12, 2024
Rated 5 out of 5 stars

Only was a pleasure to work with

Only was a pleasure to work with. She answered all questions that we had to the best of her ability. She was always always there when we had questions or if we had problems which we had a lot of but she managed to sort it out and get us across the line and we are very grateful. I’d recommend her to anyone any time 10 out of 10

December 10, 2024
Rated 5 out of 5 stars

Hayley was just excellent

Hayley was just excellent, for me personally Hayley was first class, I am a person who is impatient, stresses and worries, I know that I can be a pain in the bum but Hayley took my phone calls and answered my email and always reassured me that everything was going to be fine

December 2, 2024
Rated 5 out of 5 stars

Hayley Decru & Liberty

Hayley has been a fantastic advisor, from taking time to explain our options, dealing with our silly questions, to advising which route to take regarding land purchases.
She has been assisting us since 11 February 2024, and our financial relationship is still continuing.
Hayley has been patient with us, as we did not have any experience of the home loan/purchase system in Australia (as we are ex-pats from the UK), she is very approachable and even enjoys having a laugh we us.
All in all, Hayley is an excellent asset to Liberty, welcoming, friendly, patient and very knowledgeable.
We have no hesitation in recommending Hayley and Liberty for your financial requirements.

December 11, 2024
Rated 5 out of 5 stars

First class experience

Not only is Hayley efficient, professional and organised, she's a genuinely caring person, which is the added bonus! Our experience with Liberty is nothing short of wonderful. Would highly recommend Hayley as the expert in homeloans.

November 22, 2024
Rated 5 out of 5 stars

Highly Recommended

Efficiency and punctuality are hallmarks of Hayley's service. Her professionalism and customer service are second to none. I highly recommend Hayley and her team at Liberty.

November 11, 2024
Rated 5 out of 5 stars

Always answered the phone

Always answered the phone, always was helpful, got the best rate, new what I wanted again. Would never use anyone else also recommend her to everyone.

September 3, 2024
Rated 5 out of 5 stars

No one better than Hayley..

Hayley is incredible. From start to finish, the stress of my first home loan was taken away. Hayley was time driven, efficient and everything was transparently discussed along the way. None of the lenders or banks to contacted prior to Hayley even came close to the level of professionalism and efficiency. Would highly recommend Hayley to anyone who wants stress free home buying experience.

September 19, 2024
Rated 5 out of 5 stars

Hayley is incredible to work with

Hayley is incredible to work with. She is personable, understanding, calm and patient. Her professionalism, trustworthiness and knowledge is above the rest. Hayley is always prompt with her communication, gets back to you very quickly, works with your parameters, needs and always explains everything in great detail. Highly recommend Hayley, and absolute gem in the industry.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Hsyley was lovely to deal with and was very open and honest. Would highly recommend Hayley to anyone needing assistance in getting a home loan sorted. Hayley managed to save me hundreds of dollars a month on my loan.

September 19, 2024

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