Liberty - Hayley Decru Reviews 

188
TrustScore 5 out of 5

4.9

Rangeview Road, 3796 Mount Evelyn, Victoria, AU


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Rated 5 out of 5 stars

I've used Liberty twice now. Hayley helped me to acquire a home loan for new house in 2023...This year 2026 helped me to remortgage and once again it was beneficial to myself and my family. Thank you... See more

Rated 5 out of 5 stars

We found Hayley to be helpful, understanding and flexible. She answered all of our questions no matter how silly they were, she took our calls every time and she had a great sense of humour even when... See more

Rated 5 out of 5 stars

Hayley understood my needs, fears and hesitation and walked me through everything. In truth, I honestly believe without Hayley and her knowledge, compassion and down to earth approach I would never h... See more

Rated 5 out of 5 stars

Hayley Decru have been the best help with finding us the best provider and setting up all our accounts needed for repayments of mortage and offset accounts. She goes above and beyond to making sure we... See more


Company details

  1. Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info

  • Rangeview Road, 3796, Mount Evelyn, Victoria, Australia

  • 0412 616 155

4.9

Excellent

TrustScore 5 out of 5

188 reviews

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4.9

All reviews

(188)

1,021 reviews in the last 12 months

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Rated 5 out of 5 stars

Hayley's exceptional dedication ensured…

Hayley's exceptional dedication ensured our property settlement was completed before year-end, sparing us additional land tax fees. Despite being on holiday, her prompt responsiveness was commendable. I highly recommend Hayley for her reliability and commitment to achieving our target date. Thank you, so much Hayley! Cheers

December 29, 2023
Rated 5 out of 5 stars

Our home loan journey went smoothly and…

Our home loan journey went smoothly and effortlessly with the help of Hayley, she is always there when we have a dought or question, she was able to understand our exact needs and expectations.
She's been very friendly, supportive and funny.
We are very thankful and wish her all the very best in her career.

November 30, 2023
Rated 5 out of 5 stars

A Rockstar broker

I reached out to Hayley after I had already put down a deposit for my house and land package and was denied finance from one of the big 4 banks. With time running out, Hayley jumped on at last moment to get my finance approved with a great interest rate. She was always willing to answer all questions and was incredibly patient throughout the whole process. I would highly recommend Hayley

November 1, 2023
Rated 5 out of 5 stars

Hayley is Fantastic

First time home buyer and I am extremely glad I was referred to Hayley. The way she explained and handled everything exceeded my expectations. The whole process was fast and efficient. I would gladly recommend Hayley to anyone looking for help with a home loan.

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

Superb!

Hayley is very professional to deal with. She is very responsive to any of our inquiry and questions. We had a hassle free experience to her service. Grateful for her.

October 2, 2023
Rated 5 out of 5 stars

Ms Hayley is highly recommended!

Hayley was referred to us by a friend, he shared how Hayley helped him through the loan process smoothly and stress free. Indeed, my wife and I experienced the same. Hayley helps us above and beyond to make our dreams into reality. Highly recommended!

November 3, 2023
Rated 5 out of 5 stars

The impossible became possible

Hayley from Liberty was amazing to deal with! She was professional, friendly and knows what she is doing. With her help, we turned what we thought was impossible to possible! Would highly recommend

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Hayley and the team were a pleasure to work with from start to finish. They took care of setting up everything I would need to be able to secure the best home loan possible and then advised me through the whole procedure from pre-approval to making offers to the final sold sticker going on the sign. They were friendly, patient, honest and reliable. I highly recommend them.

June 1, 2023
Rated 5 out of 5 stars

Exceptional Broker Experience

I recently had the pleasure of working with Hayley as my broker, and I must say that the experience was nothing short of excellent. From start to finish, Hayley maintained constant communication, providing invaluable support and guidance every step of the way.

One of the standout qualities of Hayley as a broker is her exceptional communication skills. From our very first interaction, she made it a priority to keep me informed and updated on all aspects of the process. Whether it was via phone calls, emails, or even text messages, Hayley ensured that I was always in the loop, never leaving any questions unanswered. This level of communication not only eased my concerns but also instilled a sense of confidence in her abilities as a broker.

Furthermore, Hayley's dedication to assisting me throughout every step of the process was truly remarkable. She went above and beyond to address any concerns I had and was always readily available to provide guidance. Whether it was explaining complex financial jargon or negotiating terms on my behalf, Hayley's extensive knowledge and expertise were evident. Her commitment to ensuring my satisfaction and achieving the best possible outcome was truly commendable.

In addition to her excellent communication and unwavering support, Hayley's attention to detail was exemplary. She meticulously reviewed documents, contracts, and agreements, ensuring that I fully understood their implications and potential risks. This level of thoroughness gave me peace of mind, knowing that my best interests were being carefully considered at all times.

Overall, my experience with Hayley as my broker was nothing short of exceptional. Her consistent and transparent communication, coupled with her unwavering support and attention to detail, made the entire process seamless. I highly recommend Hayley to anyone in need of a reliable and knowledgeable broker who will go above and beyond to ensure a successful outcome.

May 13, 2023
Rated 5 out of 5 stars

Hayley is the best

Hayley is the best! This is our 2nd loan with her. She is very thorough and answers all our questions, putting us at ease. Would highly recommend her.

July 6, 2023
Rated 5 out of 5 stars

Hayley was great from the start

Hayley was great from the start, she was always available and has a great knowledge of what the market is like, not to mention a great sense of humour :-). I highly recommend anyone who needs help with their loans get in touch with her!

July 13, 2023
Rated 5 out of 5 stars

Hayley is an expert in this area!

Hayley and her team of experts did everything in their power to help our family achieve the dream of building our new home. Their communication and professionalism throughout the process was second to none. Thank you so much!

August 3, 2023
Rated 5 out of 5 stars

Hayley Decru & Liberty Financial

Hayley, was contactable at any time, as I dont have my phone on me during work hours & could only check messages while on breaks, Hayley would always be available, even after hours. The questionaire that I filled out asking what I wanted from my bank account, mortgage etc helped get me the right loan, with offset account, & a great rate to go with it.

May 31, 2023
Rated 5 out of 5 stars

Hayley gives 110 percent 👌💯

Brad and I would like to say thank you for the 110 % effort Hayley put in with applying and obtaining our commercial Loan.

We had a very difficult situation and although it took 11 months of striving and endurance it was all so worth it !
We would definitely recommend Hayley Decru for your finance situation.

Brad and Amanda Bulte :)

June 27, 2023

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