Liberty - Wendy Russell Reviews 

53
TrustScore 5 out of 5

4.8

Lake Macquarie, 2283 Lake Macquarie, New South Wales, AU


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Rated 5 out of 5 stars

I have complete trust in my mortgage broker and wouldn't go anywhere else. Wendy has handled my last four home loan restructures and has been amazing every time. Communication is mostly online and via... See more

Rated 5 out of 5 stars

We couldn’t be happier with the support we received from our mortgage broker throughout the whole process. Wendy was incredibly helpful, knowledgeable, and always took the time to explain everythi... See more

Rated 5 out of 5 stars

We had an excellent experience with Wendy when organising our SMSF loan. From the start, she was knowledgeable, patient and took the time to explain the process, which can be quite complex with SMS... See more

Rated 5 out of 5 stars

As a first-time homebuyer, I couldn't have asked for a better guide than Wendy. She made the entire loan process smooth, stress-free, and easy to understand. Wendy was always available to answer que... See more


Company details

  1. Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info

  • Lake Macquarie, 2283, Lake Macquarie, New South Wales, Australia

  • 0421 822 349

4.8

Excellent

TrustScore 5 out of 5

53 reviews

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4.8

All reviews

(53)

1,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Wendy is the best!

I have complete trust in my mortgage broker and wouldn't go anywhere else. Wendy has handled my last four home loan restructures and has been amazing every time. Communication is mostly online and via email, and she is always quick to respond. Nothing is ever too much trouble, and she makes the whole process simple and stress-free. Highly recommended!"

May 29, 2026
Rated 5 out of 5 stars

Helpful, Reliable & Always Responsive

We couldn’t be happier with the support we received from our mortgage broker throughout the whole process. Wendy was incredibly helpful, knowledgeable, and always took the time to explain everything clearly. No question was ever too much trouble, and she always got back to us quickly, which made the experience so much less stressful.

Highly recommend to anyone looking for a reliable and supportive mortgage broker!

April 1, 2026
Rated 5 out of 5 stars

We had an excellent experience with…

We had an excellent experience with Wendy when organising our SMSF loan. From the start, she was knowledgeable, patient and took the time to explain the process, which can be quite complex with SMSFs.

She guided us through every step, answered all our questions, and made sure everything was structured correctly. Communication was clear and timely, and we felt confident that we were in good hands.

January 19, 2026
Rated 5 out of 5 stars

Refinancing with Wendy

Wendy makes applying for finance so simple. Everything is explained in detail and you are always kept up to date throughout the whole process. Wendy does all the hard work for you!! She really does go above and beyond to make it an easy process.
I recommend Wendy for any refinancing situation as I have used Wendy now for many years.

November 1, 2025
Rated 5 out of 5 stars

First home buyer

Wendy made our first home buyer experience smooth and stress-free. Wendy is a great communicator and was extremely responsive to any questions we had. We were informed every step of the way. Would highly recommend to anyone.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Wendy!

Wendy was so responsive and clearly knows her stuff! In one meeting she’d gathered all the information she needed and the loan was approved and funds in my account within days! So professional and efficient and best of all, Wendy saved me hours of searching for a great rate and a reputable lender. I will be recommending Wendy to everyone I know 😊

November 7, 2025
Rated 5 out of 5 stars

From the moment we contacted Wendy we…

From the moment we contacted Wendy we knew everything would be smooth and easy. Wendy went above and beyond for us and we trust her completely and value her work ethic. Thanks so much Wendy we will always see you for our financial future. Thank you 🙏 Clarissa and John Crombie

October 6, 2025
Rated 5 out of 5 stars

First home buyer

Go through the process of buying our first home with Wendy was great. She helped us a lot and we are very grateful for all the support. Great service

September 30, 2025
Rated 5 out of 5 stars

💯 Excellence

⭐️⭐️⭐️⭐️⭐️
Time for another 💯 review. If you are looking for a mortgage broker, look no further than Wendy Russell - Liberty Finance Broker. She has been an absolute pleasure to have on my side. Her patience throughout the entire mortgage process was truly remarkable. Wendy took the time to explain every detail, answer all my questions (no matter how small), even when I was overthinking EVERYTHING.
Wendy made me feel confident every step of the way. I always felt safe in her hands.
If you're looking for a mortgage broker who combines expertise with genuine care, Wendy is the one. I can't recommend her highly enough! ⭐⭐⭐⭐⭐

September 19, 2025

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