I have complete trust in my mortgage broker and wouldn't go anywhere else. Wendy has handled my last four home loan restructures and has been amazing every time. Communication is mostly online and via... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wendy made the process quite simple and streamlined. Being one of the most stressful times in my life, I can't thank her enough. Nothing was ever a problem or issue to deal with.
We had an excellent experience with Wendy when organising our SMSF loan. From the start, she was knowledgeable, patient and took the time to explain the process, which can be quite complex with SMS... See more
We couldn’t be happier with the support we received from our mortgage broker throughout the whole process. Wendy was incredibly helpful, knowledgeable, and always took the time to explain everythi... See more
Company details
Information provided by various external sources
At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.
Disclaimer
Contact info
Lake Macquarie, 2283, Lake Macquarie, New South Wales, Australia
- 0421 822 349
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
💯 Excellence
⭐️⭐️⭐️⭐️⭐️
Time for another 💯 review. If you are looking for a mortgage broker, look no further than Wendy Russell - Liberty Finance Broker. She has been an absolute pleasure to have on my side. Her patience throughout the entire mortgage process was truly remarkable. Wendy took the time to explain every detail, answer all my questions (no matter how small), even when I was overthinking EVERYTHING.
Wendy made me feel confident every step of the way. I always felt safe in her hands.
If you're looking for a mortgage broker who combines expertise with genuine care, Wendy is the one. I can't recommend her highly enough! ⭐⭐⭐⭐⭐
Wendy was helpful and friendly thorough
Wendy was helpful and friendly through the whole process. Very happy with the service Wendy provided and would recommend her to all my friends.
Nothing seemed a problem and kept…
Nothing seemed a problem and kept communication lines open .
Wendy was amazing to deal with
Wendy was amazing to deal with! Super friendly, easy to talk to, and made the whole process really simple. She kept me updated and explained everything clearly. Honestly couldn’t have asked for better service
Wendy made the whole loan process so…
Wendy made the whole loan process so easy. She replies to you promptly and answers any questions you may have.
Professional, helpful, kind
Wendy made the whole process super easy for us and laid out all the steps. She was very professional, helpful and kind throughout. Definitely recommend.
Wendy was so professional with every…
Wendy was so professional with every correspondence. She was in contact with us throughout the whole process. I could not recommend her enough
5 Stars ⭐️⭐️⭐️⭐️⭐️
I had such a great experience refinancing with Wendy! She made the whole process so smooth and easy to understand. Wendy was approachable, explained everything clearly, and was always quick to reply whenever I had a question. She kept me updated every step of the way. It’s so nice to deal with someone who genuinely cares and takes the time to make sure you feel confident in your decisions. Highly recommend!
A great experience
This was not our first time borrowing for a house so we knew what to expect going in to it. Wendy made the whole borrowing process feel so easy and stress free compared to other times in the past. I would highly recommend Wendy to anyone in the market for the best deals on home finance.
Very happy customersWendy was very helpful made the…
Wendy was very helpful made the transition very easy. I would and will recommend Wendy as a Broker to my family friends and work colleagues.
Thank you Wendy for making everything easy for us with a great outcome
Very helpful and efficient
Very helpful, personal and attentive. Always made herself available when we had questions.
Choosing to go through Liberty and…
Choosing to go through Liberty and Wendy was the best decision I ever made. From one phone call everything was taken out of my hands and taken care of. Such a smooth process and stress free. Best of all refinanced done and dusted in just days. Wendy keeps you up to date throughout the whole process, and guides you through everything. Would recommend Wendy and not go through this without her.
Throughly recommend
I can’t recommend Wendy highly enough! She was incredibly responsive, always prompt in her communication, and genuinely helpful every step of the way. Nothing was ever too much trouble and made the entire process smooth. Her professionalism made a real difference, and I’m so grateful to have had her guidance. If you’re looking for a mortgage broker who truly cares and gets things done efficiently, Wendy is the one.
This was our 2nd time this year in using Wendy for our lending needs and it won't be the last. Thank you again for the quick and reliable service
This was our 2nd time this year in using Wendy as our
Excellent experience as first homebuyers
As first homebuyers, Wendy was there to answer any silly questions we had and walk us through the entire process. We really appreciated the patience and willingness to help us learn throughout our brokerage experience. Would highly recommend for anyone in town!
I can’t recommend Wendy highly enough
I can’t recommend Wendy highly enough! From the very first conversation, they went above and beyond to make the mortgage process smooth and stress-free. She is incredibly responsive and explained every step. Even when unexpected issues came up, Wendy handled everything with professionalism and care. Truly outstanding service!
Best Broker!
As a first-time homebuyer, I couldn't have asked for a better guide than Wendy. She made the entire loan process smooth, stress-free, and easy to understand. Wendy was always available to answer questions, explained everything clearly, and worked hard to get me the best possible deal.
What really stood out was her genuine care and dedication—I always felt supported and informed every step of the way. Thanks to Wendy, I’m now in my first home and couldn’t be happier. Highly recommend her to anyone looking for a trustworthy and knowledgeable broker!
Wendy was a great help
Wendy was a great help. Would definitely recommend her to anyone. She was very efficient and always able to answer any questions we had making buying our first home an easier process.
Wendy made everything so easy to…
Wendy made everything so easy to understand and very efficient, always replied quickly and on speed dial for assistance
Wendy was more than professional always…
Wendy was more than professional always contactable when needed no issue was a problem for Wendy everything was done in a timely manor i would highly recommend using Wendy and Liberty
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







