Liberty Reviews 

8,765
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,097 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, knowledge, and dedication, often noting how they go above and beyond. People frequently mention the service as seamless, efficient, and stress-free, making complex processes feel straightforward and manageable. Reviewers appreciate the excellent customer service, characterized by clear communication, quick responses, and constant updates throughout their journey. Many consumers felt comfortable and trusted they were getting the best deal, with staff taking the time to explain everything clearly. This personalized approach often resulted in successful outcomes, helping people achieve their financial goals with ease.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and efficiency... See more

User experience

Clients share positive opinions on user experience, consistently describing it as quick, simple, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hayley Decru have been the best help with finding us the best provider and setting up all our accounts needed for repayments of mortage and offset accounts. She goes above and beyond to making sure we... See more

Rated 5 out of 5 stars

Joel is an awesome broker. Highly knowledgeable and professional. He's helped me to get finance several times now, each time with challenges due to my situation, and each time successfully. Joel is a... See more

Rated 5 out of 5 stars

We can not thank Linda enough for helping us with a loan to purchase a residential property through our SMSF. We were mucked around by another bank and came to Linda half way through our finance claus... See more

Rated 5 out of 5 stars

Damian provides a high level of detail and customer focus to find a solution. His communication is great , updating us on every step of the process. Was able to turn things around very quickly. Would... See more


Company details

  1. Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info


4.9

Excellent

TrustScore 5 out of 5

9K reviews

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4.9

All reviews

(8,765)

1,014 reviews in the last 12 months

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Rated 5 out of 5 stars

Robert 's professionalism and genuine commitment to his clients is exceptional.

Finding a mortgage broker and financial advisor you can genuinely trust is rare, and Robert has exceeded my expectations in every possible way. I have worked with him for several years, and his expertise, professionalism, and genuine commitment to his clients have been exceptional every step of the way.

Robert's financial knowledge is truly outstanding. He always takes the time to carefully assess every option available and provides advice that is tailored to my circumstances. Thanks to his guidance and strategic financial advice over the years, I have successfully secured multiple investment properties and built a stronger financial future.

What sets Robert apart is his patience, honesty, and unwavering support. No question was ever too small, and he always explained every aspect of the lending process in a way that was easy to understand. He made what could have been a stressful experience feel smooth, straightforward, and completely manageable.

I have complete confidence in Robert and wouldn't trust anyone else with my finance and mortgage needs. If you're looking for someone who genuinely cares about achieving the best possible outcome for you, Robert is the person to call. I wholeheartedly recommend him to anyone seeking expert mortgage and financial advice. Thank you, Robert, for your incredible support and outstanding service!

June 18, 2026
Rated 5 out of 5 stars

Smooth Experience

I have met Jigish for my application and he has been excellent. The application to approval was very smooth and he advised everything that is needed in our first meeting.

Jigish is highly recommended if you are looking for a good broker for home loans including SMSF loans.

March 31, 2026
Rated 5 out of 5 stars

Tracey from Liberty has been absolutely…

Tracey from Liberty has been absolutely outstanding to work with! She is enthusiastic, professional, prompt, personable and clearly an expert at what she does. I would highly recommend getting in contact with Tracey for any of your lending needs!

June 17, 2026
Rated 5 out of 5 stars

Joel is an awesome broker

Joel is an awesome broker. Highly knowledgeable and professional. He's helped me to get finance several times now, each time with challenges due to my situation, and each time successfully. Joel is a broker at the top of his game, and from my experience treats each new project not just as part of his day job but as a personal challenge he wishes to nail.

June 3, 2026
Rated 5 out of 5 stars

Fantastic no fuss no stress experience

Fantastic no fuss no stress experience! Kylies professionalism and commitment, not just to get the best loan but to support the process from start to finish. This demonstrated her extensive knowledge of all aspects including legals.

June 1, 2026
Rated 5 out of 5 stars

I highly recommend Robert. He is very professional and reliable.

I was extremely impressed by my broker's professionalism throughout the entire process. He was courteous, knowledgeable, and always took the time to explain each step clearly. His attention to detail, prompt communication, and commitment to achieving the best possible outcome gave me complete confidence from start to finish. He handled every aspect of the process with integrity and genuine care, making what could have been a stressful experience straightforward and efficient. I highly recommend him to anyone looking for a professional, reliable, and dedicated mortgage broker.

May 21, 2026
Rated 5 out of 5 stars

I highly recommend Sud!!

I highly recommend Sud! He was very helpful, understanding, and knowledgeable throughout the entire process. He knew exactly what he was doing and was able to resolve my situation efficiently. He was always available to answer my questions and took the time to explain everything clearly. I really appreciate his professionalism and support.

June 26, 2026

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