Liberty Reviews 

8,765
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,097 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, knowledge, and dedication, often noting how they go above and beyond. People frequently mention the service as seamless, efficient, and stress-free, making complex processes feel straightforward and manageable. Reviewers appreciate the excellent customer service, characterized by clear communication, quick responses, and constant updates throughout their journey. Many consumers felt comfortable and trusted they were getting the best deal, with staff taking the time to explain everything clearly. This personalized approach often resulted in successful outcomes, helping people achieve their financial goals with ease.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and efficiency... See more

User experience

Clients share positive opinions on user experience, consistently describing it as quick, simple, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hayley Decru have been the best help with finding us the best provider and setting up all our accounts needed for repayments of mortage and offset accounts. She goes above and beyond to making sure we... See more

Rated 5 out of 5 stars

Joel is an awesome broker. Highly knowledgeable and professional. He's helped me to get finance several times now, each time with challenges due to my situation, and each time successfully. Joel is a... See more

Rated 5 out of 5 stars

We can not thank Linda enough for helping us with a loan to purchase a residential property through our SMSF. We were mucked around by another bank and came to Linda half way through our finance claus... See more

Rated 5 out of 5 stars

Damian provides a high level of detail and customer focus to find a solution. His communication is great , updating us on every step of the process. Was able to turn things around very quickly. Would... See more


Company details

  1. Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info


4.9

Excellent

TrustScore 5 out of 5

9K reviews

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4.9

All reviews

(8,765)

1,014 reviews in the last 12 months

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Rated 5 out of 5 stars

What a great adviser

What a great adviser! I usually really dislike dealing with business people but Neil was so personable and easy to talk to. Went over and beyond what most do. All round great experience, he took the headache out of the experience. Highly recommend him!

May 1, 2026
Rated 5 out of 5 stars

The Mortgage Broker you want on your side

We approached Derek with a complex idea that we believed was at least 12 months away from being financially possible. Thanks to his expert knowledge and strategic approach to mortgages, he helped us achieve it in under three months.

Derek was an outstanding communicator throughout the entire process, guiding us meticulously through each step and making everything feel clear and manageable. His professionalism, dedication, and expertise truly set him apart.

We couldn’t have asked for a better mortgage broker to have on our side. We’re incredibly grateful for his support and highly recommend him to anyone looking for exceptional results.

Thank you, Derek!

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Robert Ghavam.

I highly recommend Robert for anyone seeking expert guidance with finance and home loans. From our first interaction, he demonstrated outstanding professionalism, extensive industry knowledge, and a genuine commitment to helping me achieve the best possible outcome.

Robert took the time to thoroughly assess my situation, explore all available lending options, and identify the solution that best suited my needs. His attention to detail and dedication throughout the process played a key role in securing an excellent home loan.

What impressed me most was his deep understanding of the finance industry and his ability to explain complex information in a clear and straightforward manner. He was always approachable, patient, and willing to answer any questions, ensuring I felt informed and confident every step of the way.

The entire experience was seamless and stress-free, thanks to Robert's expertise and proactive approach. His focus on delivering the best results for his clients truly sets him apart from other finance brokers.

If you're looking for a finance professional who is knowledgeable, reliable, honest, and genuinely invested in helping his clients succeed, I would not hesitate to recommend Robert. Thank you for your exceptional service, guidance, and support throughout the journey.

June 1, 2026
Rated 5 out of 5 stars

Supportive

the support and guidance of my mortgage broker throughout the entire loan process. Robert was knowledgeable, responsive, and took the time to explain every step clearly, making what could have been a stressful experience much easier to navigate.

He worked hard to secure a suitable loan for my circumstances and was always available to answer questions and provide advice. His professionalism, dedication, and attention to detail gave me confidence from start to finish.

I highly recommend his services to anyone looking for a reliable and trustworthy mortgage broker, especially first home buyers. Thank you for helping me achieve my goal of owning my first home.

May 29, 2026
Rated 5 out of 5 stars

We saw Leanne to help guide us through…

We saw Leanne to help guide us through refinancing our home loan, Leanne was fantastic, explained everything in a way I could understand and I felt so comfortable and trusted we were getting the best possible deal.

Thankyou again Leanne your help was much appreciated 😀

May 11, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, it was a long road with many false starts but Mark stuck with us throughout the whole process. Excellent communication and highly professional. We are so happy we went with Mark as our broker for our house mortgage. Success...thanks Mark.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Kylie is the best

Kylie is the best! She is extremely knowledgeable, efficient and really takes the time to understand your financial goals. She is thorough in her approach and solves problems with determination and confidence to ensure the best outcome for her clients.

June 5, 2026
Rated 5 out of 5 stars

Exceptional service every time

Exceptional service every time. I’ve worked with Robert on multiple home loans, and each experience has been smooth, fast, and stress-free thanks to his expertise and dedication. Robert is highly knowledgeable, professional, and genuinely committed to achieving the best possible outcome for his clients. He communicates clearly, works efficiently, and always goes above and beyond. I highly recommend his services to anyone looking for a trustworthy and highly skilled mortgage broker.

April 7, 2026
Rated 5 out of 5 stars

Excellent Service and Professional Advice

I had an amazing experience working with Robert from start to finish. He was incredibly friendly, knowledgeable, and always available whenever I had questions. He made the entire loan process much easier than I expected and kept me updated every step of the way.

What really stood out was how much he genuinely cared about finding the best solution for my situation. He took the time to explain everything clearly, worked hard to secure the right loan for me, and made the whole experience stress-free.

I never felt like just another customer. Robert was professional, honest, and supportive throughout the process, and his communication was excellent from beginning to end.

A big thank you to Robert for all his hard work, dedication, and guidance. I would happily recommend him to anyone looking for a home loan, refinance, or finance solution. If you're looking for someone who truly cares about achieving the best outcome for you, Robert is the person to speak with.

June 2, 2026
Rated 5 out of 5 stars

Wendy is the best!

I have complete trust in my mortgage broker and wouldn't go anywhere else. Wendy has handled my last four home loan restructures and has been amazing every time. Communication is mostly online and via email, and she is always quick to respond. Nothing is ever too much trouble, and she makes the whole process simple and stress-free. Highly recommended!"

May 29, 2026
Rated 5 out of 5 stars

Richard was amazing and helped us…

Richard was amazing and helped us through buying a block and land and building our first home. As we were first home buyers everything was so new and confusing to us, but Richard explained everything and made it easy to understand. We were constantly updated and kept in the loop.
We would 100% recommend Richard to everyone.

February 1, 2026

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