Libra Baby is incredibly knowledgable, has a great range of hard to find products and has amazing customer service. Having ordered from them a couple times now, they are always keen to make sure that... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was pleased to order some Acqua di Parma on this website that I wanted. Order went through OK then got a cancellation mail to say money refunded with no explanation. I got my money back promptly so... See more
Purchased a medela pump but the shield was too big for me. After ordering smaller and 3 different sizes of flange inserts I couldn't still pump comfortably and enough. In an Instagram account I found... See more
Company replied
Absolutely wonderful service and product from Libra Health, from contacting them initially via the chat function with my queries, through the ordering process to receiving my package all was faultless... See more
Company replied
Company details
Written by the company
We are here for Mum and Baby, specialising in breastfeeding products that can make life so much simpler! We are the exclusive UK and EU distributors of a number of popular USA brands such as BabyBuddha, LaVie, LacTeck and Beaugen!
Contact info
Unit 1, Crimp Business Park, EX23 9PB, Bude, United Kingdom
- contactus@librahealth.co.uk
- www.librahealth.co.uk
4.3
Excellent
71 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products
Great products. Fantastic updates available in order to track your delivery.
July 8, 2021
Bought a few things from them and…
Bought a few things from them and they've always been great. Also contacted them to see if the have plans to stock another product and I had a very quick response stating they were in the process of getting it.
July 7, 2021
The best customer service I’ve received…
The best customer service I’ve received in a long time.
June 30, 2021
Reply from Libra Baby
Thank you Sophie! xxx
Very helpful when I placed the wrong…
Very helpful when I placed the wrong order! Thank you
June 19, 2021
Reply from Libra Baby
Thank you Laura! Hope you're happy with the item you received in the end... ;-)
Fast and reliable
Fast and reliable. Happy with product purchased and would definitely purchase from here again.
May 29, 2021
Good seller
Arrived promptly, and product brought was good quality. Would recommend and purchase from again.
May 22, 2021
Delivered on time and a good price
Delivered on time and a good price.
Bought a breast feeding pump, It works. I'm happy.
May 16, 2021
Reply from Libra Baby
Thank you Sarah! Best of luck with your breastfeeding journey.
Not worth the money
Flanges do not suction around the breasts even when folding them inside out as instructions suggest and the spectra attachment has a hole in them. Using these resulted in milk loss. I have been pumping for 6 months and did not get anywhere near my usual amount of milk with these despite replacing all pump parts.
April 28, 2021
Reply from Libra Baby
Hello Sarah, I'm very sorry that you did not get on with your purchase of the small Pumpin' Pal flanges with Spectra adaptor. As explained to you over email, the spectra adapter hole is there by design and would not work without it. Also, as with almost every pumping flange you cannot lean too far forward otherwise milk will leak. This once again is by design. The soft silicone small and x-small flanges do take a fair amount of effort to get used to and to perfect, but once you do they are very effective in holding back elastic tissue and have provided a very effective and pain free solution to thousands of mums. Having said that, we are all different shapes and sizes, and therefore there are occasions where a personal use product may work well for one person, but not so well for another. This doesn't make the item defective, it just makes it unsuitable for you personally. Also, in future, when you get an invitation to review a company through Trust Pilot please pay attention to whether it's a request for a product review or a company review, because you have left a product review on our company profile. This will not be very helpful for other customers who are trying to see whether we are a legitimate company, vs customers who may be looking to read about other people's experiences with specific products. I'm sorry we were not able to help you on this occasion, and I hope you manage to find a suitable alternative product.
Timely personal service and unique stock
April 27, 2021
Reply from Libra Baby
Thank you Sarah! Good luck with your breastfeeding journey.
Have always had problems sleeping for…
Have always had problems sleeping for as long as I can remember. But since using the oil I've slept through the night and have felt great the following day. Thank you so much. Shall definitely be buying more along the with the balm, as that has helped my arms (tendonitis) and any other aches and pains that I have. Big Thank you again. Shall also recommend to others
April 9, 2021
Unprompted review
Reply from Libra Baby
Hi Donna, thank you very much for your review, and it's wonderful hearing how our oil is helping people. Just for other reader's benefit, Donna is reviewing the Libra Health CBD and Balm. www.librahealth.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.