Lidl Ireland Reviews 398

Lidl needs to be investigated for what is in the products they sell.
I queried their coconut milk and later their desiccated coconut some time ago.
They vanished off the shelves both here and in england and was off the shelves for over six months.
I eventually received manufacturers documentation on both replacement items.
Since then I have queried several items but they choose to muddy the waters or lately plain ignore my emails as opposed to giving a customer details which by law they are supposed to do.
Further to that I brought rotten fruit to the managers attention many times and went back into two stores later that day and it was still on the shelves contaminating other fruits.
If staff are going to throw fruits onto a shelf from a distance what do they expect.
Horrible people to deal with.

Worst Customer Service In Ireland...
Won't Answer The Phone, When They Do, lift The Receiver And Then Disconnect You.
Rang 4 Times To Experience This....
Then You Contacted Them By Email And It Takes Days For A Response.
I Really Don't Think They Care About Customers In Customer service?.
Most Of The Staff Are Helpful In The Stores Thankfully.
Anyway I Went To Lidl Sligo Today To Purchase A Set Of Kettle & Toaster On Offer As A Set And Present.
No Toasters Only Kettles Arrived Into Stock, So The Manger Informed Me The Toasters Won't Come Now.
So What's The Point In Fooling People With Fake Advertisements.
So I was Told To Contact Customer And Maybe Then Can Track Down A Toaster?.
It's Sad To See A Company Like Lidl Who Where A Good Company When They Entered The Irish Market, But Are Now Gone One Of The Worst When It Comes To Customer Service. They Have Forgotten That It's Us The Customers Who Are Keeping Their Doors Open?.
Get Your Act Together Lidl, It's Not Rocket science... All It Takes Is A Bit Of Manners And Respect.

The new lidl in ballyfermot hardly opens on time and staff and see customers standing outside sometimes in the rain..anytime I go to return bottle machines never or hardly ever work nobody seem to care about the small details for customers. The floor gets washed while customers.walking around with no safety signs up I must have nearly slipped a dozen times in there

Worst experience as a shopper, rude,unfriendly staff and security guard stands beside you as you load your bags after goods are checked out,will never again shop there,complained to lidil,i was given a link to contact a 3rd party security company and complain there,talk about passing the buck ! WAke up lidil, you will loose many more customers,its not only me ! Ref lidl store ballysimon ,limerick

Shocking rude staff and very unfrendly every single time . To busy talking to eachother to help . Going back to Tesco

Lidl have good bread and the food is generally good. However, tools an appliances is a pure disaster. In the past 2 years I bought 3 such produces and only 1 out of 3 worked.
I sent this email back in August and still no solution.
Hello,
I have problems with a car pump and I complained back in August. I recently complained to the store and they told me to contact you by whatsapp. Here is the email I send, I got answers but no solution, see: ello,
Thank you from the prompt reply. Here is the required information:
Store: Western Distributor Rd, Galway, H91 H0XH
Date of purchase: 26/09/2024
Product code: Mini Compressor 0451293
Please find receipt attached.

Thank You.

Regards,
Joseph King
A few emails but no refund or replacement. Now I only buy bread, milk and a few other things there. I go to Aldi for everything else. I am also hitting the red button when leaving

7 tills 1 person working it fast checkot nit working properlygirl had to keep leaving her till to sort it disgraceful wont be going to lidl again

Lidl in fortunestown is gone an absolute kip,everytime I go up the security guard follows me ,he's i think African a rude security guard too ,lately anytime.going to bring my bottles back machine out of order,I get told they have no access lol.sure they have a key ,they just don't want to.sort the bottles out in yhe back.its a kip used to love going here but putting me off all the time, id rather go to lidl beside Shamrock Rovers ,im not going fortunestown again

I was in Lidl tonight and couldn't believe that they were charging €3.99 plus deposit for a bottle of coke. I walked across the road to Centra and got one for €3.00

Let me start by saying that this matter has still not been resolved and Lidl customer service, their complaints dept and the useless service provider have broken every promise they have made to resolve and refund our money.

I would strongly suggest you look elsewhere if contemplating purchasing electrical items from Lidl as they just don't care.

I bought Roblox gift card at till didn’t get an activation receipt. Guy at till said I didn’t need it. My son Went to use card and it didn’t work. Contacted Roblox who said card not activated. Went to local Lidl with my digital receipt.was told I had to go to store I bought it drove miles to that store to be told they couldn’t help even though they could see till not printing activation receipts. Was told to report online to customer service. I have sent three messages over a couple of days with no response

Like Many On Here I Would Get Them - 10 If I Was Able...
Useless Customer Service, They Do Not Respond To Calls, What's App, Emails...
Their Points Collection System Doesn't Work, I Cashed In Some Points For A Product For #Free But Still Ended Up Charging Me For The Iteam, Pardon The Pun But It's Pointless...
Then As Customers We End Up Chatting With A Stupid Robot 🤖 Who Tells You He's Only Training... 😁 And Can't Help.
I'll Be Changing My Supermarket 🛒 For 2026...

I recently purchased an e-voucher from the Lidl Ireland website, but it still hasn’t arrived over 24 hours after purchase. I expected a quick delivery, especially for an electronic voucher, but nothing has been sent to my email.

I tried to contact customer support by calling the dedicated number 1800 201 080, but the call cuts off immediately every time. I’ve also sent an email to giftcardsatlidl.ie
, yet I’ve received no response.

Overall, this experience has been very frustrating. I made a purchase and have received no voucher, no explanation, and no customer service support. I hope Lidl improves their communication and follow-up for customers buying e-vouchers.

PS, I have just been informed on WhatsApp that Lidl do not accept calls. Why list a dedicated customer service number ??

Rubbish Customer Service. Trying to get a response out of this company or fix a problem is like trying to get blood out of a turnip. I guess management thinks it's doing great with rubbish bots and AI

I am a regular shopper in Lidl Ballybofey. I must say that in general the staff are most helpful, courteous and friendly. I am sorry to say that I had a very annoying experience at checkout number 1 in the forenoon today. A male person on the checkout there was by no way suited to meeting the requirements of a so called shop assistant to a Lidl customer. He was sullen, discourteous, arrogant and had to be advised that I was overcharged for an item I purchased. He ignorantly brushed the checkout counter in front of me as I moved away as if to infer that I had some type of bacterium discarded behind me as I left the shop. The usual gentleman on till number 1 is courteous, helpful, friendly and a professional throughout. I would advise management to move this clown I had the misfortune of interacting with today to the back store. I am 81 years old and don’t expect to be treated like this by any buffoon who is a servant to the shopping public. Would the management and training personnel please read those shocking reviews and comments and endeavour to improve service, PLEASE.

I dont usually write reviews but this really deserves one but there is a staff member in lidl drumcondra whom ive come to know by asking other staff member her name is kinga.she is consistantly kind patient and incredibly helpful no matter how busy the store is she always goes abobe and beyond for customers amd its something people in drumcondra area genuinely talk about .lidl is very lucky to have her she makes a real difference she should be training your other staff on good customer service as that is what brings us backnto the store ..karen

First I was being watched buy security I felt very uncomfortable second the queue to pay for my messages was way too long service was poor

Basically there is no customer service when it comes to faulty goods...they drag you along for weeks until you get fed up replying to the sporadic messages.....
Useless..

No stars....

I have 2 bad experience in Lidl ballyowen Lucan.
Last Tuesday in the morning. The manager was speaking to me in very rude way because I said to her I just find the device that scan the goods throw with the boxs .she told me leave it I think it's lost she doesn't say thank you. I complain to the one of staff she said this manager has bad behaviour with staff and people all the time .
Today when I use self check out, there is discount on bread but the check out tell didn't count the discount. I said to the staff who is beside the till .She shouted to me in very bad manner and say JUST LEAVE IT.I want to make a big problem but my daughter was very afraid and want to go home.
LIDL BALLYOWEN WORST LIDL EVER.

Last Friday I bought oranges in the Lidl store in portlaoise and I had to throw out 4 oranges out of 6 and the week before that I bought a bag of potatoes I had to throw them all out they were completely rotten
Groceries are expensive enough without having to throw food you just spent your hard earned money on in the bin
This is shocking and not good enough
Two weeks in a row rotten vegetables and fruit