Lightspeed Nederland Reviews 

1,184
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

The interface is not user friendly at all. Too much to do for simple tasks. When clicking on save all the openend boxes for title, metadiscription, url etc are gonna closed (when working on it for dif... See more

Company replied

Rated 5 out of 5 stars

We've had some very insightful meetings with Sharlene from Lightspeed to update specific parts of our website and our SEO. She knows a lot of handy tools to give conversion a real GO. If she doesn't k... See more

Rated 5 out of 5 stars

We use Lightspeed now over 3 years as our POS system and recently added E-com functionality. We are very satisfied with Lightspeed and its support. The functionality is good, it is reliable and fast... See more

Rated 3 out of 5 stars

Lightspeed is not perfect but it is sufficient and works for what we need in our small retail shop. What i would wish was better, and the reason it only gets 3 stars, is that the system is not int... See more

Company replied

Company details

  1. Software Company

Written by the company

Het complete ondernemersplatform van Lightspeed ondersteunt ondernemingen die de ruggengraat vormen van de wereldeconomie. Het helpt ondernemers te vereenvoudigen, op te schalen en bij het bieden van uitzonderlijke klantervaringen. Ons online ondernemersplatform transformeert en verenigt digitale en fysieke processen door verkoop via verschillende kanalen, het uitbreiden naar nieuwe locaties, wereldwijde betalingen, financiële oplossingen en toegang tot leveranciersnetwerken. Opgericht in 2005 in Montréal, Canada, staat Lightspeed genoteerd op de New York Stock Exchange en Toronto Stock Exchange (NYSE: LSPD) (TSX: LSPD). Met teams gevestigd in Noord-Amerika, Europa en Azië-Pacific bedient Lightspeed retail-, horeca- en golfondernemingen in meer dan 100 landen.


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3.3

Average

TrustScore 3.5 out of 5

1K reviews

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3.3

All reviews

(1,184)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, If the support doesn't have an immediate solution they will work it out and come back to it in a timely manner.

Also, the call me back option is fantastic as it saves you to hold on the line to wait for a representative.

March 26, 2019
Unprompted review
Rated 5 out of 5 stars

Customers aren't always right!

It's hard in today's day and age to please people and if you don't they will be quick to bash you online. I had a issue with one of my companies during set up and had to make some changes. I believe this is when you see the true colors of a business.

Thank you Lightspeed! Thanks for taking care of me not just this time but always! You've shown that you value me as a client time and time again! Thanks for listening, understanding and for taking care of me.

Dealing with clients and customer service is hard but you all make it easy!

Shout out to Kerry N! Big Hug! Thanks for going above and beyond!

March 4, 2019
Unprompted review
Rated 5 out of 5 stars

Highly efficient software and support model

Had a bit of a rocky road in the beginning, but I communicated that I wasn't happy and they fixed it rather quickly. In business we won't always be happy, but is it important people take responsibility when things don't go right and then implement a solution. Since then, it's been nothing but wonderful support and customer service - Coming from an American, this is quite rare to find in the Netherlands.

5 stars, highly recommended.

Keep up the good work!

Jesse aka "Burrito Dude" @ Burrito Dude Eindhoven

February 21, 2019
Unprompted review
Rated 5 out of 5 stars

In the cloud and on the road.

I am using Lightspeed now 1.5 year am I think it is very user friendly. Our company (shoebus.eu) has a website and a mobile shop on wheels. So we need the flexibility and speed of working. My experience is that Lightspeed can adapt to your way of working instead of the otherway around like most computersystems.
Ofcourse within certain limits but still.

January 31, 2019
Unprompted review
Rated 4 out of 5 stars

Lightspeed is easy to use and a must have

Lightspeed is a very intuitive POS for your restaurant. It works quick, has regular updates and is easy to understand and use by new employees.
They can grow in customer support level, as it's often tricky to get the right person on the phone so you have to call or e-mail them yourself several times to get things done.

January 21, 2019
Unprompted review

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