Lilly Grace Crafts Reviews 230

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

I was looking for the Decoart brand, which is hard to find in the UK. Good choice and good prices - I was able to find almost everything I was looking for (Decoart Americana Acrylic paint in specific... See more

Rated 5 out of 5 stars

Bought some foil rolls for my spellbinders GLIMMER system, Lily Grace Crafts have a great selection and are very reasonably priced. I was emailed when my order was shipped and it arrived within the gi... See more

Rated 1 out of 5 stars

I ordered several acrylic paints, which arrived after some delay. Three were iridescent paints of different colours but none of them contained any pigment whatsoever. I sent an email to the address s... See more

Rated 5 out of 5 stars

This was my second purchase from Lily Grace. They sell beautiful craft stuff. I am very happy wwith my quality Apple Barrel colours I bought from them. It is a good make and is not expensive at all. M... See more

Company details

  1. Scrapbooking Store

Written by the company

Lilly Grace Crafts is committed to bringing you the best craft brands at great prices, covering a wide spectrum of craft products to meet every crafters needs. Whether you're into die cutting, card making, colouring, baking or soft crafts and everything else in-between, we've got you covered. We have a number of the leading craft brands on site, including Spellbinders, Cricut, Ranger, Tim Holtz, Decoart, Folkart, Cadence, Card-io and many, many more!


Contact info

4.2

Great

TrustScore 4 out of 5

230 reviews

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Rated 4 out of 5 stars

I discovered Lilly Grace Crafts while…

I discovered Lilly Grace Crafts while searching for Decoart products and was impressed by the variety and competitive prices. My order arrived on time, well packaged, and included hard-to-find items like Americana Acrylic paint and varnish. While customer service response could be improved, I'll likely shop here again.

February 20, 2025
Unprompted review
Rated 1 out of 5 stars

DISAPPOINTED

I ordered a few items for a Chrismas project - they marked as in stock and I paid for them. An email received saying order on way. Only to get an email a few days later to say out of stock, really disappointed. I won't be ordering from this company again.

December 9, 2024
Rated 1 out of 5 stars

I ordered one Green pad through your…

I ordered one Green pad through your website, however when I received it, was black instead of green. I have contacted you through the email explaining the issue, and I am still waiting for any solution, either to receive a refund or a green pad in , as was what I bought and paid.

October 31, 2024
Rated 1 out of 5 stars

Ordered 3 die sets

Ordered 3 die sets. Took 3 weeks for first die to arrive.
Contacted Lily Grace so many times and only replied to one email, no response to the rest. Then received 1 more die stating on the invoice the other die was out of stock. No refund given and yet again no reply to my emails. I got PayPal to intervene as that was my source of payment and eventually Lily Grace refunded me for one die set, thanks to PayPal. I would not use Lily Grace again purely because of the slowness of delivery and no replies to my emails which is unacceptable

October 30, 2024

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