Lilly Grace Crafts Reviews 

230
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I was looking for the Decoart brand, which is hard to find in the UK. Good choice and good prices - I was able to find almost everything I was looking for (Decoart Americana Acrylic paint in specific... See more

Rated 5 out of 5 stars

Bought some foil rolls for my spellbinders GLIMMER system, Lily Grace Crafts have a great selection and are very reasonably priced. I was emailed when my order was shipped and it arrived within the gi... See more

Rated 1 out of 5 stars

I ordered several acrylic paints, which arrived after some delay. Three were iridescent paints of different colours but none of them contained any pigment whatsoever. I sent an email to the address s... See more

Rated 5 out of 5 stars

This was my second purchase from Lily Grace. They sell beautiful craft stuff. I am very happy wwith my quality Apple Barrel colours I bought from them. It is a good make and is not expensive at all. M... See more

Company details

  1. Scrapbooking Store

Written by the company

Lilly Grace Crafts is committed to bringing you the best craft brands at great prices, covering a wide spectrum of craft products to meet every crafters needs. Whether you're into die cutting, card making, colouring, baking or soft crafts and everything else in-between, we've got you covered. We have a number of the leading craft brands on site, including Spellbinders, Cricut, Ranger, Tim Holtz, Decoart, Folkart, Cadence, Card-io and many, many more!


Contact info

4.2

Great

TrustScore 4 out of 5

230 reviews

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4.2

All reviews

(230)

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Rated 5 out of 5 stars

So, the ink I ordered DID arrive.

So, the ink I ordered DID arrive.
I owe Lilly Grace Crafts a big apology, as it was indeed Royal Mail who lied about having correctly delivered it. I found it on my doorstep today, a month later with my name and address on the delivery note. Thanks to whoever decided to finally give it back.

June 10, 2024
Rated 1 out of 5 stars

BUYER BEWARE - PayPal now involved.

BUYER BEWARE! Oh how I wish I'd read the one star reviews first!
Only received a small part of my order and heard nothing more. That's when I read the reviews! Contacted the seller to say I would get PayPal involved if the rest wasn't sent. That initiated a response and I was told the rest of the items had been sent 'the day before'. 🤔 Several days later 2 more items arrived but still nearly £20 worth missing. Contacted seller again and never heard another thing!
PayPal have now had to resolve the issue!

May 4, 2024
Unprompted review
Rated 1 out of 5 stars

Item never arrived, rubbish communication

One item didn't arrive. Emailed twice before I got a response. Told it would be shipped later that week. No item arrived. Emailed again, never even got a reply, so no idea how I request a refund. This was ordered May 16th, needed for a present on 8th June, so pointless receiving it now anyway.

May 21, 2024
Rated 2 out of 5 stars

Low prices but slow delivery and many items out of stock.

i made a purchase because the prices were very competitive. Delivery was very slow. Items were sent out piecemeal and I had to chase up. A few weeks after placing the order I received refund notifications because a number of the items were not in stock. I missed out on a discount elsewhere because of the delay. Won’t be buying here again.

April 25, 2024

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