Lily and Bean Reviews 

Lovely leather vanity case - customer service very helpful and expedited my order. Nice quality leather and hardware with some handy removable zip compartments - good value for money

I ordered beaded totes from Lily & Bean for my bridesmaids for my hen do and they are amazing!! I love them and so do my girls, would 100% recommend. I’ll be back soon to order the bridal beaded clutch!

I ordered a hettie and a canvas tote bag, and the bags were gorgeous!! The hettie took a while to come, but the customer service team was so helpful and tried their best to help. They even offered me a free gift for the delay, which came with my order and was so cute! I would definitely recommend the brand to anyone wanting a beautiful personalised bag! I will definitely be ordering again soon!!

Still waiting for my delivery which I wanted for my holiday and was supposed to be one week, is now over a month! Not even sure if I can cancel at this point?

Same experience as another reviewer. Absolutely zero indication as to lead times on the website. It's only after you have paid that you receive notification that these are a matter of weeks rather than the 2-4 business days which comes up for shipping at checkout. Totally misleading and exceptionally disappointing that the luggage and other items I have ordered (at not inconsiderable expense) will now not arrive in time for my holiday.

Worse than one star!! I ordered a bag over 2 months ago.. paid in full.. never received it and have asked for my money back but have received no answers.. this is a sham company.. don’t order !! You’ll never receive item and lose your money!!!

I purchased a bag and there was some delay with it coming from the manufacturer, Jenna’s customer service was the best,I will definitely order from here again

My children bought me a rainbow handbag embroidered with MOMMY for Mothers Day. One of the little rods connecting the bamboo handles fell off somewhere, so I couldn't use the bag since it had one handle. I contacted Lilly & Bean, customer service responded in 24 hours. I asked for a replacement part, that I would put together myself. The company apologized and then offered to send me another bag (the same one) free of charge. They said that was happened to my bag isn't how they wasn't how they want their bags represented. Customer Service was very nice. I'd definitely recommend Lily and Bean to a friend or buy a bag as a gift for someone.

I ordered bags in December last year. Bags were supposed to be shipped in January, however the shipment took place only in April (4 months delay).
I had multiple email exchanges with customer support during that time asking to cancel the order, as I did not need items with such a delay, however they refused to cancel order, so I had to wait to get shipment firstly and send it back.
I got shipment late April, bags had uneven stitching and smelled like plastic and glue. So I sent them back immediately, the bags were delivered back on 8th May. Today is 27th May and I'm still in touch with customer support to get the refund explaining the situation again and again and again. It's been 5 months of terrible shopping experience.

High price for mediocre quality. But worst part is the wait. If you do order, expect to wait at least seven or eight weeks for bag to arrive.

I ordered a tote bag from this vendor based on the review of an influencer, biggest mistake ever. My order was on February 27, 2025 for $233. I have emailed and called this vendor several times. They promised to provide an update but never does. I am trying to get a refund. Trust pilot - PLEASE HELP!!

The delivery times are a lot longer than they say and I had to chase several times n what’s app, they did reply though, the item are nice I ordered two totes but they not brilliant quality they’re ok probably worth half the price tbh the good hardware is cheap looking and they are not robust,I wouldn’t order anything else but I’ll certainly use them

31.12.2024 made order. And never received. Today I have issued a refund process with paypal. Hope I can resolve it. I relied greatly on trustpilot reviews which were good at the time I have made an order, but now there is piling evidence of not delivering the purchases.

Ordered 3 items on 1/1/25. 2 received after 7 weeks. 1 item still missing and no communication.

I had placed an order on 1 February 2025 and got an email notification of delivery within 7 days. However it’s now 4 March 2025 and there’s no update on the status of my order.
Despite repeated emails back and forth I get the same responses of apologies and request for more time to solve the issue.
I am afraid I will not get my order and lose my money in the process.
Don’t waste your money!

They didn’t give me my order and they won’t refund me

Ordered personalized bag on December 27th and still not recieved it. After 3 weeks I reached out and they said they were back logged and it would take 4-6 weeks. After 6 weeks I inquired again and they said it would be 7-14 days, now it’s been an additional 14 days and still no notification of shipment!!

When i ordered the delivery time indicated was 2 weeks- after paying the money and confirming my order, i got an email saying that there were delays and my order would take 4-6 weeks, more than double the indicated time.
If they were having problems with their suppliers or a Christmas backlog, customers should be made aware of this so that they can make an informed decision
I am still waiting 5 weeks for a birthday gift for a friend to be delivered- really embarrassing and never going to use Lily and Bean again-

Do not order from Lily & Bean. This company is, in my experience, a scam operation that preys on customers with false promises and nonexistent customer service. I placed an order totalling US$408 on December 2, 2024, expecting delivery within the stated 12-14 business days, as per their confirmation email. However, the items never arrived.

I followed up multiple times, only to receive delayed and evasive responses. On several occasions, I was assured that my shipment would arrive by a specific date, but these promises were never upheld. Weeks later—after I had already given up and flagged the transaction with my credit card company (AmEx)—Lily & Bean contacted me with an excuse. They claimed the initials on one of the items I ordered were “too long” and asked me to provide an alternative. I complied, but still, no shipment ever materialised.

It became evident that their communication strategy is designed to give customers false hope that their order is being processed. In reality, they simply string you along to prevent you from taking further action. Their website conveniently lacks shipment tracking functionality, likely because there is no shipment to track.

Fortunately, AmEx recognised the fraudulent nature of this transaction and issued me a refund. However, this experience was unnecessarily stressful and time-consuming. Lily & Bean appears to operate a systematic scam, as plenty of similar complaints can be found on review sites and social media platforms. Their pattern of deceit and lack of accountability speaks volumes.

Bottom line: Avoid Lily & Bean at all costs. If you value your time, money and peace of mind, do not fall into their trap.

Ordered a bag weeks before a trip to allow for personalization and shipping. After constantly reaching out to customer service, I've now learned that the item I ordered will most likely not arrive in time for my trip. For the cost of the item, the lack of communication, and the time I have had to take out of my schedule to get any information, this will most likely be the first and last time I order from Lily & Bean.
Update 1/30/25: Now, after contacting Lily & Bean on WhatsApp (twice), IG DM and more customer service emails, my item will be shipped in 3 weeks, if that happens. That’s over a month and a half since the order was placed. The attitude I’m getting from customer service is that I’m an irritant bothering them when they are in the wrong and are not sharing information regularly. The order number is LBUS25ALFETRU8.