Lily and Bean Reviews 

LOVE this company and products! When I reached out to tell them I needed something sooner for a birthday, my client service rep made sure to expedite the process. AMAZING!! Most companies would tell you “too bad,” or make me pay for extra shipping. I’ll for sure be ordering again

They lies about delivery and shipping time
I ordered the bag 28/Dec they said I will receive delivery on 08/Dec.
Today is 09/Dec and I just got a message saying that the bag will delivered on 13/Jan.
Very bad to work with a company with no honesty.

Order items said 2/3 weeks once paid had email said 6 weeks
Total lies when ordering
Avoid this company

Really disappointing pyjama order! Having previously loved a hand bag from here, I purchased three pairs of pyjamas for our family Christmas, the quality is great and the personalisation is lovely however all the bottoms came in a size L, having ordered 2 pairs to be medium. Whilst it’s understandable for personalised items to not be able to be returned, the bottoms (which were not the size we ordered) have no personalisation on and yet when I contacted customer support there was nothing they could do! Particularly disappointing as I had messaged via WhatsApp to check the sizes etc before hand. I think this brand is great for bags but I won’t be purchasing anything in the future, particularly as no solution has been provided.

Excellent customer service.
I ordered a bag with embossed initials for my wife's Christmas. A while later, in an unrelated topic, my wife had mentioned her initials and how she preferred them to be. This wasn't what I had ordered for the bag. I contacted Lily and Bean via WhatsApp and get chatting with Bill. Bill reassured me straight away and has contracted the embossing team to make sure they put on the proper initials.
Bills reply was prompt, he offered reassurance, there was no difficulty in rearranging the letters. It was customer service excellence and you can't ask for more than that. 5 stars all the way!
Thanks Bill.

I have had two bags one of which was a replacement as the original one looked about 10 years old after using it twice. The replacement is the exact same (the customer service about sending replacement was great) the quality is absolutely shocking for the price paid. My sister then purchased my mum a bag to use on holiday and the quality and standard of the bag is so shocking it's actually quite laughable looks like a couple of children chucked it together. I also have a suitcase which had gone two short trips with me and is now also falling apart. The bags look great (at a distance) but the quality is absolutely shocking and do not last. They are worth maybe a quarter of what they charge AT MOST. Will defo not be using again.

The most amazing customer service experience ever. Helped me get my friends birthday present to her and in such a quick turnaround. I cannot recommend this company enough and such beautiful products

I ordered two bags from this company; a large suitcase and a small rattan bag. I was abroad on vacation when i received the shipping notification. When i got home i checked the package and only the suitcase shipped. The enclosed invoice stated that the second bag was still at the “printing warehouse” because my name wouldn’t fit on it. When I contacted customer service they stated that they were able to print my name in smaller letters and that the second bag would ship later that day. Again note that the first bag was ALREADY RECEIVED! The second bag was never shipped let alone received. The company is now trying to state that both bags were shipped together despite the impossibility of that being true. They are committing fraud and are just scammy. I now need to try to dispute this with my credit card company. Watch out for this company. It is dirty!

I bought several bags in the same order because I’d seen them on social media influencers account. The order was delayed with no ability to track and when I emailed customer service the lady who answered was extremely rude and aggressive. The quality of the products is sooooo bad yet the price is so expensive in comparison; one of the bags gave way in less than a month’s use, not to mention that its dust bag was damaged. You could find the exact same bags for less on Shein or Temu, all Lily & Bean does is add your initials for an exorbitant price. Overpriced, bad customer service, poor quality products and even worse packaging.

I cannot recommend Lily & Bean highly enough, and have just taken receipt of my beautiful new bag. William was so helpful, patient and professional, and was able to advise the right colour and style to match perfectly with my outfit. Having shipped yesterday it arrived first thing this morning.
I love my new bag and can’t wait to start using it. Thank you so much William and the team for a fantastic service, you really did go above and beyond!

It is so rare to receive such efficient and exceptional customer service these days. Lily and Bean are an example of how it should look. Thank you Lin for your polite and helpful response to my query and to the Whattsapp response team for solving any problems with great speed. I will always buy my gifts and own merchandise from L&B from now on, as you are a company I can confidently trust.
Thank you

I was really looking forward to receiving the Hettie bag, but the finish was so poor I have requested a return. Perhaps in a darker colour it would be a really good bag but the dark brown edge paint bleeds over the pale pink significantly. There were scratches on the front hardware (even though it has a plastic cover strip) and a dent in one edge. With £4.99 delivery and the cost to return, it’s not worth paying delivery again to try a different colour. Could have been a really cute bag.

I haven't received my bag yet, but the customer service couldn't have been better. I needed it for an occasion and they expedited the delivery to arrive in time. Thank you so so much

Needed two make up bags very quickly as gifts and delivery was approx 3 weeks for delivery. I used the Whatapp and explained this to Wilma who was absolutely amazing and arranged delivery for the next day!! The customer service I received was the best and my products are fabulous! Thank you so much Lily and Bean and an even bigger thank you to Wilma!!

Amazing customer service! Lin was super helpful and very fast replies! Received the bag today, it is gorgeous! Will make a wonderful gift for my friend!!!

Excellent customer service, 10 out of 10 Great quality and fast shipping. I am in Love,Thank you.

I had an exceptional experience with Lin at Lily and Bean! She was incredibly prompt in responding to my inquiry about the delivery of my bag. Thanks to her quick assistance, my bag is now on its way and should arrive before my birthday. I can hardly wait to receive it! Lin, you've been absolutely amazing – thank you :)

The most amazing company I have dealt with! I needed my order expedited and they went above and beyond to deliver it on time! Highly recommend them!

They are cooperating Even with the old order

Thank u