Lily Comms - Business Communications and IT Solutions Reviews 

2,114
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional helpfulness of the staff, noting that engineers go above and beyond during installations and system setups. People are extremely satisfied with the smooth remote service, clear communication, and prompt responses when resolving complex technical issues. Consumers find the overall process entirely stress-free, enthusiastically praising the knowledgeable team for making every single interaction pleasant and highly productive. However, some reviewers were notably not happy with occasional long delays for engineer visits and underperforming support. A few individuals also expressed frustration regarding unfulfilled promises and ongoing communication hurdles with the service.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising the exceptional professionalism, knowledge, and... See more

Service

Consumers find service to be exceptionally positive, praising the professional, knowledgeable, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being polite,... See more

User experience

People report high satisfaction with the user experience, expressing appreciation for the thorough guidance... See more

Response time

Customers reported strong satisfaction with the response time, noting that support agents answered queries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lily's engineer, Richard spent the day with us setting up our new phones. He was very friendly attentive, and helped with any initial issues we were having. He went above and beyond to make sure we we... See more

Company replied

Rated 5 out of 5 stars

Aidan and Ollie have been amazing, from the very first point of communication, throughout the journey and install, to the very end. They been nothing but professional, helpful and punctual. There... See more

Company replied

Rated 5 out of 5 stars

Beijhon, the Lily engineer, was very pleasant to work with. He kept me informed about what was happening during the install. We had some issues with the previous provider, and he kept very calm... See more

Company replied

Rated 5 out of 5 stars

Andy and Cobi couldnt have been more helpful in the past few weeks supporting me getting back operational with certain aspects that were causing me access issues. Cannot fault them one bit. Excellent... See more

Company replied


Company details

  1. Conference Calling Service
  2. also in
  3. Cloud Computing Service
  4. Cloud Storage Service
  5. Computer Security Service
  6. Telecommunications Service Provider
  7. Video Conferencing Service

Written by the company

Remove the hassle from your business services! At Lily, we provide innovative and cost-effective solutions to SME’s. Our focus is to do everything we can to develop your business by: • Improving your operations • Creating efficiencies • Increasing revenue • And saving you money! Our approach is to get to know your business, the solutions you are using and your current needs and requirements. Equipped with this wealth of knowledge we can be confident you will be delighted with our chosen solution. We have a huge eco-system of products and services meaning you can have all your solutions under one roof, making it simple to manage and cost effective. Our portfolio includes cloud, on-premise systems, connectivity, IT, mobile, energy and merchant services! As part of our service you receive a dedicated Account Manager who actually cares about your business and will be able to provide you with advice when required.

Remove the hassle from your business services!

Written by the company

At Lily, we provide innovative and cost-effective solutions to SME’s.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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No recent history of asking for reviews

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4.9

All reviews

(2,114)

269 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thankyou Beijhon!

Couldn't be happier with our training day/refresher with Beijhon today. He went through every little detail with our team and answered everything that we needed help with. Nothing was too much trouble and we feel a lot more confident in using the IPECS system, being able to tailor it ourselves to our business needs. Thank you so much for your time today Beijhon.

April 17, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hello,

Thank you for your wonderful review! We're thrilled you received excellent service from Beijhon.

Please reach out if you need any further assistance, and thanks again for choosing Lily!

Rated 5 out of 5 stars

Aiden provided excellent service by installing two new phone lines for staff

Aiden provided excellent support by supplying additional handsets and installing new phone lines for our two new team members. He was very professional and extremely helpful throughout, ensuring everything was completed smoothly and efficiently

April 15, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Liz,

Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard to make sure we deliver great customer service.

Thanks again and take care,
Lily

Rated 5 out of 5 stars

Aiden was very efficient and worked…

Aiden was very efficient and worked quickly and explained everything I needed to know. With a friendlyprofessional style.

April 15, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Michael,

Thank you for taking the time to leave us a 5-star review and your comments regarding Aidan.

Lily

Rated 5 out of 5 stars

Very successful move over to icloud

Very successful move over to icloud for our phone system. Initial dealings, offer and contract was smooth. On the day, Lily engineer Aidan was very helpful and explained how the new system works, app, voicemail and directory online. We would recommend Lily.

April 13, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi The Fintry Trust,

Thank you for your feedback! We appreciate your positive comments about Aidan. Your 5-star rating is greatly appreciated.

We will make sure to pass along your appreciation.

Thanks again and take care,
Lily

Rated 5 out of 5 stars

Richard and Mike were amazing

Richard and Mike were amazing, answered all our queries and the installation was seamless, with minimum downtime.

April 14, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Jamie,

We're delighted to hear you're pleased with the service provided by Richard & Mike.

Thanks for leaving your review,
Lily

Rated 5 out of 5 stars

We recentlyExcellent Service – Highly Professional and Reliable Installation had Richard come to our…

We recently had Richard come to our venue to install our new internet lines, and we couldn’t be happier with the service provided.

From start to finish, Richard was professional, knowledgeable, and incredibly efficient. He took the time to explain everything clearly, made sure the installation was done to a high standard, and left everything neat and tidy afterwards.

Nothing was too much trouble, and it was so reassuring to have someone so reliable and approachable handling everything for us. The whole process felt smooth and stress-free, which is exactly what you hope for.

We would highly recommend Richard to anyone looking for a trustworthy and skilled engineer – thank you again for all your hard work!

April 13, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi,

Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard to make sure we deliver great customer service.

Thanks again and take care,
Lily

Rated 5 out of 5 stars

Found it really easy to get through to…

Found it really easy to get through to speak to someone.
Benny was really helpful and resolved our problem in no time

April 13, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi,

We're delighted to hear you're pleased with the service provided by Benny.

Thanks for leaving your review,
Lily

Rated 5 out of 5 stars

Tom & Richard very polite and helpful

Tom & Richard very polite and helpful, explained things and useful.

April 10, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Adam,

Thank you for your feedback! We appreciate your positive comments about Tom & Richard. Your 5-star rating is greatly appreciated. We will make sure to pass along your appreciation.

Thanks again and take care,

Lily

Rated 5 out of 5 stars

Richard - 5 star Service

Richard was extremely helpful and very understanding of our very busy office. Every question and issue was resolved and always with a very accommodating and friendly attitude. A fantastic service and a pleasure to have in the office the last two days!! Thank you Richard.

April 9, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Amanda,

We're delighted to hear you're pleased with the service provided by Richard!

Thanks for leaving your review,

Lily

Rated 5 out of 5 stars

Call recording query

Excellent customer service from Lily regarding my query on call recording. All the system has now been amended so it works correctly for the teams.

April 9, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Angela,

Thank you for taking the time to leave us a 5-star review. We're delighted to hear you're pleased with the service provided by one of our technicians!

Lily

Rated 5 out of 5 stars

The guy was very helpful and ensured we…

The guy was very helpful and ensured we knew what to do in order to be up and running.

March 20, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Mrs Cantwell,

We're delighted to hear you're pleased with the service provided by one of our technicians!

Thanks for leaving your review,

Lily

Rated 5 out of 5 stars

Wonderful experience with Tom

Wonderful experience with Tom. He was very thorough, detailed, helpful and efficient when he was here in our office putting our new system in place. Couldn't have asked for better!

March 2, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Katherine,

Thank you for your feedback! We appreciate your positive comments about Tom. Your 5-star rating is greatly appreciated. We will make sure to pass along your appreciation to him.

Thanks again and take care,

Lily

Rated 5 out of 5 stars

Richard the engineer came round for our…

Richard the engineer came round for our CCTV with some amendments and he was fantastic from start to finish, cannot recommend highly enough!

April 2, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Mike,

Thank you for taking the time to leave us a 5-star review and your comments regarding Richard!

Lily

Rated 5 out of 5 stars

Beijhon was extremely helpful

Beijhon was extremely helpful, patient, and explained everything in a clear and easy-to-understand way. He guided me through the process step by step, making sure I felt confident at each stage.

April 2, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Val,

Thank you for your feedback! We appreciate your positive comments about Beijhon. Your 5-star rating is greatly appreciated. We will make sure to pass along your appreciation to him.

Thanks again and take care,

Lily

Rated 5 out of 5 stars

Lily Comms are amazing

Lily Comms are amazing, always answer my calls straight away, always manage to sort my headset issues out without fail, always so friendly, particularly Brooke today was so patient, he persisted to get my issue sorted, thank you!

April 2, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Angela,

Thank you for taking the time to leave us a 5-star review and your comments regarding Brooke!

Lily

Rated 5 out of 5 stars

Barrier …

Benny solved my issue quickly and without any problem or me having to do anything, would highly recommend Benny if I have any other problems

April 2, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Jean,

We're delighted to hear you're pleased with the service provided by Benny!

Thanks for leaving your review,

Lily

Rated 5 out of 5 stars

Bejonny and Richard have been extremely…

Bejonny and Richard have been extremely helpful and efficient in getting our internet and phones up and running. They have both been really friendly and chatty with all the staff. I would definitely recommend Bejonny and Richard.

April 1, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hello!

Thank you for your feedback! We appreciate your positive comments about Beijhon and Richard! Your 5-star rating is greatly appreciated. We will make sure to pass along your appreciation to them.

Thanks again and take care,

Lily

Rated 5 out of 5 stars

They are amazing

They are amazing! Very quick and reliable service, always helped us when we needed it and always willing to help show us how to sort things with ease! Would definitely roccommend!

April 1, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hello!

Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard to make sure we deliver great customer service.

Thanks again and take care,

Lily

Rated 5 out of 5 stars

Excellent service received from Benny…

Excellent service received from Benny at Lilly Comms. Always wonderfully chirpy and naturally goes the extra mile. Thanks Benny!

April 1, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hello!

Thank you for taking the time to leave us a 5-star review and your comments regarding Benny!

Lily

Rated 5 out of 5 stars

Lilly PC Install Review

Lilly Came in to set up some new PCs for us, they were very professional and helped to make the process smooth by talking us through the steps we needed to take. Beijhon was very polite and his confidence was very reassuring. He worked efficiently and around the still ongoing day to day bustle of the business.

March 24, 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Suzannah,

Thank you for your feedback! We appreciate your positive comments about Beijhon. Your 5-star rating is greatly appreciated. We will make sure to pass along your appreciation to him!

Thanks again and take care,

Lily

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