Linkedupalarms Reviews 192

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

In less than 2 years the battery has gone on kitchen alarm, with a 10 year warranty I contacted the company but from what I can tell they are no longer running. Disappointed

Rated 1 out of 5 stars

I purchased a linked up alarm set including a carbon monoxide detector. 10 year battery warranty, and after 3 years the battery has failed in one of the smoke detectors. Reached out to the company a... See more

Rated 1 out of 5 stars

I purchased a linked up alarm set including a carbon monoxide detector which comes with a 10 year battery warranty, and after 3 years the battery has failed in the carbon monoxide detector. Reached o... See more

Rated 5 out of 5 stars

Alarms were delivered very quickly. I had a problem linking all alarms and found instructions a bit confusing. Called technical support who ran through linking them together. Was very simple and only... See more


Contact info

2.8

Average

TrustScore 3 out of 5

192 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Not very happy

Last year I bought 5 alarms for my house. 1 heat, 1 co2 and 3 smoke detectors. 2 of the smoke detectors became faulty in no time. First one started flashing red and beeping after 1 week. And the second started to do the same after 1 month. Looked at the instructions and it just says that that means that it is faulty. So currently have no working smoke alarms down stairs which is quite unsafe actually

October 19, 2022
Unprompted review
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Reply from Linkedupalarms

Hi Angus, sorry you're having issues with your alarms. Please email us at sales@linkedupalarms.com or call us on 01698 757844 and we can help solve your issue.

Rated 5 out of 5 stars

Linked up alarms were very helpful and…

Linked up alarms were very helpful and kind by linking up my alarms for me being 83 years old I could not understand how to do so. Thank you very very much

January 11, 2023
Unprompted review
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Reply from Linkedupalarms

Hi John, thank you so much for taking the time to leave us a 5 star review. We're glad you had a good experience with us. Please don't hesitate to contact us if we can assist further - we're always happy to help!

Rated 5 out of 5 stars

I have purchased from link alarms twice…

I have purchased from link alarms twice , quick delivery good products and easy to Instal and link up..I have recommended this company to friends and family.

November 17, 2022
Unprompted review
Linkedupalarms logo

Reply from Linkedupalarms

Thank you so much for the 5 star review and for recommending us - it's much appreciated.

Rated 5 out of 5 stars

Good experience

I had a great experience with Linkedupalarms. Order came quickly, the product is high quality. I had an issue linking the remote to the alarms, went on to their website and spoke to customer service who called me within 5 minutes to talk me through the process.

January 6, 2023
Unprompted review
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Reply from Linkedupalarms

Hi Cheryl, thank you so much for writing us a 5 star review. We always try our best to help our customers. Please don't hesitate to contact us if we can assist further.

Rated 5 out of 5 stars

Highly recommend

Great value for money and fantastic customer service. Had an issue with my two smoke alarms and I needed replacements. Very quick and helpful when I contacted them by email. I returned my two faulty ones and they quickly sent me replacements and reimbursed the return postage. Three other houses in my family have these alarms so the issue didn't put me off. Would definitely recommend.

December 24, 2022
Unprompted review
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Reply from Linkedupalarms

Hi Lyndsey, thank you so much for the kind words and for recommending us in your review. It's much appreciated.

Rated 4 out of 5 stars

Link up alarm

Quick delivery and easy to install

October 3, 2022
Unprompted review
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Reply from Linkedupalarms

Thank you for the review Isabel, it's much appreciated.

Rated 5 out of 5 stars

Fantastic service

Excellent service. Well packed. Came within a couple of days. Easy to fit. Will recommend. Thanks.

September 24, 2022
Unprompted review
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Reply from Linkedupalarms

Hi Catriona, thank you so much for the 5 star review and for recommending us. We're glad to know you're enjoying our products.

Rated 1 out of 5 stars

Please think about purchasing from another company

Apart from originally taking months to arrive.
The alarms will not link up properly. I recently had some food burn in my oven. Lots of smoke and alarms did not go off. Tried resetting the alarms and one of them will not link up. Read instructions and tried again same problem. Contacted company by email and got same instructions sent to me. I am very concerned that I am now being left more vulnerable to fire as its clear from the reviews that I am not the only one with problems

I have just read response from the company on trust pilot. Trust me when I say that my review is genuine.
I am not required to provide my name but I am within my rights to call out a company that has poor service and in my opinion inferior products. There’s no point in contacting them because what are they going to do? If somethings rubbish it’s rubbish! My alarms are now in the bin and I will purchase from a company that I have trust in. Should have done my homework before buying from linked up alarms.

I don’t care whether you know who I am or not it will not keep me awake at night. Any previous contact you tried to make is irrelevant as the contact I had when I first purchased your alarms was promises and excuses as to why the alarms were months late in arriving. Frankly when the alarms failed to work as they should I should not have been surprised. I had no wish to listen to excuses as to why that was the case but decided to scrap the alarms and buy from another source. I don’t wish to seek compensation or a refund, I will put my dealings with your company down to experience.
If my review had no credibility or basis in fact then I am sure when I sent my evidence to trust pilot they would have removed it. So just suck it up and let that be an end to the matter.

October 20, 2022
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Reply from Linkedupalarms

Hi we believe that this review is not genuine as you have not provided your real name and this is the only review you have made, your comments also do not stack up. We have flagged it up with Trust Pilot. We answer all enquiries quickly and deal with any issues swiftly. We can assure you that our alarms work exactly as described and are thoroughly tested and fully comply with the new regulations in Scotland. If you have any genuine concerns please call us on 01698 757 844 or email us on sales@linkedupalarms.com and we will be more than happy to rectify any issues you are coming across.

Update: I know who you are as you are the only customer who has been so unreasonable. We tried to contact you on several occasions to resolve your apparent issue, you were called within 1 hour of initial contact as well as being emailed and called several times after this, you never returned any of our calls but emailed to say you didn't want to hear from us which is very strange. We have sold hundreds of thousands of units with very little issues, our alarms are fully compliant and tested to the appropriate standards and do the job they are designed to do. You seem to have some sort of issue with us as a company which is not warranted, we would have been happy to help solve any issues but this was obviously not good enough for you

Rated 5 out of 5 stars

Really good website

Really good website, easy to pick what we needed. Arrived quickly. Well packed. Very simple to fit ourselves. Would recommend and use again.

September 30, 2022
Unprompted review
Linkedupalarms logo

Reply from Linkedupalarms

Hi Max, thank you for recommending us in your review. We're glad you had a good experience with us :)

Rated 5 out of 5 stars

Excellent products

Excellent products. Very easy to install and link up. Great price and fast delivery.

September 17, 2022
Unprompted review
Linkedupalarms logo

Reply from Linkedupalarms

Thank you for the 5 star review - it's much appreciated!

Rated 5 out of 5 stars

Fantastic service

Fantastic service from the team at Linked Up Alarms. The alarms themselves work straight out of the box, being straightforward to set up. The after sales team sorted out a minor issue I had immediately and I would highly recommend buying your linked alarms from them. Colleagues of mine have had similarly good experiences. A+

September 30, 2022
Unprompted review
Linkedupalarms logo

Reply from Linkedupalarms

Thank you for taking the time to write us this review Nick - it's much appreciated!

Rated 5 out of 5 stars

After ordering fire alarms for my in…

After ordering fire alarms for my in laws we discovered one had something wrong with it. Since it had taken a while to get someone to fit them for us, I thought it might be a problem. I was delighted that was not the case, and a replacement was sent straight away. Such good customer service! Thank you!

September 16, 2022
Unprompted review
Linkedupalarms logo

Reply from Linkedupalarms

Hi Fiona, thank you for the kind review - we're always glad to help :)

Rated 5 out of 5 stars

Good value and great service

Good value and great delivery. Had one issue which was sorted with no drama. Very satisfied.

September 1, 2022
Unprompted review
Linkedupalarms logo

Reply from Linkedupalarms

Thank you for the review - we're happy to know you're satisfied with our service!

Rated 5 out of 5 stars

I purchased the 4 smoke 1 heat and…

I purchased the 4 smoke 1 heat and carbon dioxide monitor as well as the remote control and was very pleased with my purchase. They arrived quickly and are very easy to install and pair together. A real good value for money and I would highly recommend this company to supply u with these alarm in accordance with the new laws

September 7, 2022
Unprompted review
Linkedupalarms logo

Reply from Linkedupalarms

Hi Ray, thank you for taking the time to leave us a review. We're glad to hear you're enjoying our alarms :)

Rated 5 out of 5 stars

Quick delivery easy to install would…

Quick delivery easy to install would recommend buying the remote its very handy if you burn the toast would recommend this company

September 15, 2022
Unprompted review
Linkedupalarms logo

Reply from Linkedupalarms

Thank you so much for the 5 star review Audrey, and for recommending us in your feedback!

Rated 5 out of 5 stars

Alarms arrived when promised

Alarms arrived when promised, excellent product, very easy to install and link up, would certainly recommend these alarms and this company,both brilliant.

September 8, 2022
Unprompted review
Linkedupalarms logo

Reply from Linkedupalarms

Hi Mary thank you for taking the time to leave us a review. We are glad to hear you recommend us. If you need any help with your alarms please get int touch

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