Recently moved into a property with Linley & Simpson and so far we cannot fault them! Works that have needed to be completed have been done promptly and any questions we’ve had have been answered st... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Helena House, Troy Mills, Troy Road, Horsforth, LS18 5GN, Leeds, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a fantastic experience with Lauren, who helped us with our move. She was incredibly helpful, professional and friendly throughout the whole process. Lauren made everything feel so much easier and was always there to answer our questions and keep us updated.
Her patience, communication and genuine willingness to help really made a difference. We’re very grateful for all her support and would definitely recommend Lauren to anyone looking for a helpful and reliable agent.
Thank you so much, Lauren, for making our move such a smooth and positive experience! ❤️
Having to fight to get my deposit back, unsubstatiated claim against my deposit with no evidence provided. It's been almost a month and a half. This company is laughable, they are purely incapable of managing properties. We had so many issues with them during our tenancy. If you have a choice don't rent with them.
The staff at this agency go the extra mile to look after their clients.
Of particular note, Wendy Passmore and Paula Dunham made our life very easy by delivering on what they promised. Not a common experience in today’s world.
A very good service we got from Keyleigh Hardy. The machine is working perfectly
Completed a house sale recently and was really impressed with Courtney Austin at Linley and Simpson, who was very proactive in dealing with any questions and ensuring everything progressed well. Really impressed!
Karla was great throughout the entire process. We really appreciated how helpful, supportive and approachable she was throughout. She went above and beyond to make the whole experience as easy and stress-free as possible.
Thank you so much, Karla, for all your help and support!
I recently leased a property through Linley & Simpson. They found the tenant, did the checks and put all the lease paperwork in place. Easy and hassel free.
I would like to acknowledge and commend - Keyleigh Hardy; the swift response in addressing the issue, as well as the proactive follow-up until a successful resolution was achieved. Your professionalism and commitment to excellent service as greatly appreciated. Keep up the outstanding work.
Lynley & Simpson in Harrogate have sold 2 houses for my partner and myself recently with no issues at all. They got us both a good price in very little time and were very professional and friendly in their dealings with us. Their Sales Progressors (Cal Siswick and Courteney) in York have been a massive support in terms of communicating with solicitors and other people in the chain which has made a big difference when negotiating the stressful phases of exchange and completion.
Easily contactable and mostly helpful!
I was in contact with Lauren at the Sheffield office, who was very helpful especially as I was unable to visit the properties in person (my issue!). Smooth process and helpful move in. The property itself did need some cleaning upon move in, though that is likely more due to the nature of the house share as opposed to the agents!
Lauren Turnbull helped me through my move from the viewing to the move in and was fantastic, really polite, helpful and efficient and made a fast, potentially stressful process really easy and seamless
I recently had the pleasure of working with Nicola at Linley & Simpson, and I cannot recommend her highly enough. From the very beginning, she was professional, approachable, and genuinely committed to helping throughout the entire process.
What stood out most was her excellent communication. Nicola consistently kept me informed, providing regular updates and making sure I always knew what was happening. Any questions or concerns I had were answered promptly and clearly, which gave me real confidence and peace of mind.
Nicola was also incredibly understanding and patient. She took the time to listen, offered reassurance when needed, and always made me feel valued rather than just another client. Her friendly and supportive approach made what can often be a stressful experience feel much more manageable.
In addition, she was extremely knowledgeable and informative. She explained everything thoroughly, ensuring I understood each stage of the process and what to expect next. Her expertise and attention to detail were evident throughout, and I always felt I was in very capable hands.
Nicola's dedication, professionalism, and genuine care for her clients made a huge difference to my experience. She went above and beyond to provide exceptional service, and I am extremely grateful for all her help. I would not hesitate to recommend Nicola and Linley & Simpson to anyone looking for a reliable, communicative, and knowledgeable professional. Thank you, Nicola, for making the whole experience so smooth and positive. ⭐⭐⭐⭐⭐
Excellent friendly customer service. Timely responses to queries from start to finish.
Appreciating Elle and Michelle for all their help👏🏽👏🏽

Reply from Linley & Simpson
Courtney Austin of Linley & Simpson Estate Agents assisted me with the sale of a property.
She was very efficient and friendly.

Reply from Linley & Simpson
Been with them for 25 years asboth landlord and selling my property can't thank them enough specifically a lady Called Cal Shiswick in the sales section brilliant she made everything Less stressful a big thank you.

Reply from Linley & Simpson
As a first time buyer, I have to say Linley and Simpson have been absolute perfection! From the moment that Laura showed me round my new home, to the moment Cal handed over my keys. Every step of the way they have been a kind, considerate and professional team. Thank You so very much for making this a lovely experience. Would highly recommend this team. Absolutely wonderful service.

Reply from Linley & Simpson
As you can see by the other horrific reviews on this company, do not make the mistake of renting with these awful, unprofessional people. They will rob, harass, bully and intimidate you relentlessly and will NOT stop. Stay clear and save yourself the trouble.

Reply from Linley & Simpson
Avoid unless you want to be completely robbed at the end of your tenancy. They don’t care at all about tenants and lack basic human decency

Reply from Linley & Simpson
RE: PAULA DUNHAM.
I have been and I am extremely impressed with the property maintenance service provided to me by Paula Dunham. She is prompt and incredibly helpful with communicating and updating faults/repairs required in my properties.
You can tell from her telephone communication skills that she listens, professional, understanding and very supportive. She is approachable, friendly, kind and a pleasure to communicate with.

Reply from Linley & Simpson
Had a really great experience today at our house viewing. This is our second viewing with Linley & Simpson and both employees were fantastic. Thank you Richard and Izabela!

Reply from Linley & Simpson
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.