Linley & Simpson Reviews 

4,715
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, professionalism, and positive attitudes, making interactions pleasant and productive. Many highlight the excellent service and efficiency in handling inquiries and processes. Reviewers are particularly impressed with the prompt communication and quick response times, ensuring smooth and timely resolutions for their needs. However, some customers noted dissatisfaction with communication and responsiveness, reporting slow problem resolution, conflicting information, and a lack of clarity regarding maintenance or administrative issues. A few other people also felt that certain staff members exhibited unprofessional or dismissive attitudes, leading to frustrating and stressful experiences for tenants.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as friendly, efficient, and... See more

Service

Customers consistently note positive experiences with service, often highlighting staff as friendly,... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness, professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising prompt communication and... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting the fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received excellent advice and service throughout the process of selling the house. Excellent sales advice from David, Excellent sales process achieving a good price, Sadly the first buyer cou... See more

Company replied

Rated 5 out of 5 stars

Karla, at the the Harrogate branch, was simply wonderful throughout the entire process, which culminated in me and my partner finding a perfect rental property. Karla managed the viewings of multi... See more

Company replied

Rated 5 out of 5 stars

I regularly use Linley and Simpson on a let only service. Most of my properties are in Leeds which is why I seldom use their branch in Harrogate. However, it is great when you deal with the same pe... See more

Company replied

Rated 5 out of 5 stars

Brilliant service throughout. Huge thanks to Eva, Molly, Laura and the rest of the team who answered many of our questions throughout the buying process. A really stressful process made a lot li... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Rental Agency

About Linley & Simpson

Written by the company

Linley & Simpson; Yorkshire at heart.

Bringing local knowledge and strong values together to put people first.

We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.

Our team of over 250 staff, and the family of 21 branches, share the same mission:

Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.

By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.

Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.

We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.

Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.

Linley & Simpson. Professional. Down to Earth. Yorkshire.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,715)

1,217 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing from start to finish!

Amazing from start to finish! Very personable and made our first purchase easy. Hannah from the Hull office showed us round and was in constant communication - she was so lovely! Super professional and smooth process, thank you.

July 6, 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your wonderful review.

We're delighted to hear that your first home purchase was such a positive experience and that the process felt smooth from start to finish. It's especially lovely to hear that Hannah kept you well informed throughout and made such a great impression during your viewings.

We'll be sure to pass your kind comments on to Hannah and the Hull team. Congratulations on your first purchase, and we wish you every happiness in your new home!

Rated 5 out of 5 stars

Lovely team

Lovely team, especially Paige who helped me get my offer in and answered all my questions. And Michael who showed me around the property who was very informative and patient with me and all the family that came too! Thanks all

July 3, 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your review Oliver, it’s been a pleasure working with you and getting this sale agreed. I wish you all the best of luck with the sale and please don’t hesitate to reach out to me at any stage throughout! Thanks – Paige

Rated 5 out of 5 stars

Great service

Liam helped out a lot during the process. Clear communication and kept in contact throughout. Great service overall!

July 3, 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

It’s great to hear that liam kept you fully informed and up to date, thank you for the review!

Rated 5 out of 5 stars

5 Stars - Can't Fault Anything

Both Michael and Paige were an absolute pleasure to deal with throughout the process. Very efficient and personable. Would 100% recommend. Same goes for Inez.

July 3, 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you Henry, we appreciate your kind review and please don’t hesitate to reach out throughout the process to myself or Inez! Thanks – Paige

Rated 5 out of 5 stars

Susan has been extremely helpful and…

Susan has been extremely helpful and responsive to all issues I brought up and has been able to resolve very tricky situations for me during my tenancy. Her professionalism is world class. Highly reccomend.

July 3, 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your wonderful review.

We're delighted to hear that Susan has been so helpful and responsive throughout your tenancy. It's fantastic to know she was able to resolve even the more challenging situations and that her professionalism made such a positive impression.

We'll be sure to pass your kind comments on to Susan—they'll mean a great deal to her. Thank you for your recommendation, and we wish you all the best for the fut

Rated 1 out of 5 stars

It’s taken me months to write this…

It’s taken me months to write this review. I’ve been so traumatised by my experience with Linley and Simpson, Ilkley branch and I will NEVER rent with them again.

They’re a bunch of entitled children who all need specialist training in client communications and just basic decency. Especially Ami Woods who made sure even my final moments of exiting the property were equally as horrendous as the rest of my time spent dealing with them. Cheers Ami. I’m not sure where your aggression comes from, but seek help.

I was treated appallingly from start to finish. Upping my rent ridiculous amounts (and then when I decided to leave, put the property on the rental market for LESS than they were trying to charge me, a long standing tenant)

They illegally entered my property without my permission and one time I came home to find a man in my house doing a gas check and was terrified. I thought I was being robbed.

They left me without heating and hot water for 10 days and I practically had to beg for a reduced rent that month. It could have been fixed much sooner, but I was waiting on a plumber who was on holiday to come back home!! Meanwhile I was having to drive my children to the other side of Leeds and back to my mother’s house so they could get a hot shower.

I’m yet to meet a fellow tenant who has positive things to say about L&S.

They deserve to be shut down. Or at the very least, treated with the same non existent respect they show others. I hate you all.

August 1, 2025
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for taking the time to share your feedback. We are genuinely sorry to read about your experience and that you feel so let down by the service you received.

We take comments of this nature very seriously, particularly those relating to communication, access to a property and repairs, and we are disappointed to hear that you feel these matters were not handled appropriately.

As your review raises a number of specific concerns, we would welcome the opportunity to review them in full. If you would like us to investigate the matters you've raised, please contact us at feedback@linleyandsimpson.co.uk with further details so we can carry out a thorough review.

We appreciate you taking the time to bring these matters to our attention and are sorry that your experience has left you with this impression of our business.

Rated 5 out of 5 stars

Lauren T was amazing

Lauren T was amazing, she was so helpful throughout and so quick at responding. The entire process was smooth and I would 100% recommend her to anyone moving.

July 1, 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

It's wonderful to hear that the entire process was smooth and that you would highly recommend the service to others. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Very helpful

Linley & Simpson are always available to help. I am particularly impressed with Lauren Turnbull. She is very friendly, helpful and efficient. She always makes sure that we are kept up to date with every step of the process. Any questions we have are always answered in a timely fashion.

June 22, 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

It's wonderful to hear that our team is always available to help and that you're so impressed with the service you've received. We're delighted to know that you feel well-informed throughout the process and that your questions are always answered promptly.

Rated 5 out of 5 stars

Lauren was incredibly helpful and…

Lauren was incredibly helpful and sweet, made sure to keep us updated and helped us with any questions, we had. She had reassured us so we never felt stressed about the move-in or agreement details

June 30, 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

It's wonderful to hear that our team member was so helpful and reassuring throughout your move-in process. We're glad they kept you updated and answered all your questions, making it a stress-free experience!

Rated 5 out of 5 stars

Linley and Simpson have managed my…

Linley and Simpson have managed my properties for years and they do a great job. Special shout to Emily, Zak & Natalie! Thank you!

June 30, 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you so much for your wonderful review! We are delighted to hear that you've had such a positive experience with our team over the years. It's fantastic to know that our colleagues have provided great service.

Rated 5 out of 5 stars

I would just like to say a big thank to Ami Woods

I would just like to say a big thank you to Ami for assisting with our property work request so efficiently. Once again great communication with Linley & Simpson and especially Ami. Ami has managed to sort the request so quickly that the electrician is attending within two weeks of our request being made. Thank you again.

June 26, 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your very kind review. We are so pleased to hear that the property work request was handled so efficiently and that the communication was great. We wish you all the best.

Rated 1 out of 5 stars

Make sure you never rent

Make sure you never rent with this bureaucratic shambles of a corporate entity. Dealing with problems in the house will be difficult as their contractors are inept. The staff cannot communicate as they are likely on minimum wages and simply care about their lives (as they should). Do not rent with companies like this, landlords are terrible but at least you can speak with an individual rather than a corporate entity. Never again!

June 28, 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for taking the time to leave your review.

We are sorry to read that you were dissatisfied with your experience. We appreciate that dealing with maintenance issues can be frustrating, particularly where repairs take longer than expected or do not meet your expectations.

We take all feedback seriously and work with both landlords and independent contractors to resolve reported issues as efficiently as possible. We are disappointed to read your comments regarding our staff, who work hard to support our customers and communicate throughout the tenancy process.

Unfortunately, as your review has been left under the name "Johnny", we have been unable to identify your tenancy or the circumstances you have referred to. We would welcome the opportunity to investigate your concerns further and ask that you contact us at feedback@linleyandsimpson.co.uk with your property address and any relevant details.

We are committed to reviewing all feedback and using it to improve our service where appropriate.

Rated 5 out of 5 stars

Efficient and helpful

Efficient and helpful
Had a great experience with Kirk Marriott at the Sheffield branch. Sorted out issues with my flat and the tenant swiftly. Great service.

June 26, 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you so much for the recognition for Kirk and how swiftly he sorted out the problem and kept the tenant happy!

Rated 5 out of 5 stars

The work was completed to a very high…

The work was completed to a very high standard. He was professional, polite, and respectful throughout the whole process. He worked neatly, paid attention to detail, and left everything clean and tidy when he finished. I’m very happy with the service and would definitely recommend him.

June 25, 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your wonderful feedback! We are so pleased to hear that you were happy with the service and the high standard of work provided.

Rated 5 out of 5 stars

The work was carried out quickly and…

The work was carried out quickly and effectively.

June 24, 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

We are so pleased to hear that the work was completed efficiently and effectively for you. We appreciate your positive feedback!

Rated 5 out of 5 stars

Linley & Simpson, Sheffield

From start to end we were kept notified of all updates, Lauren Turnbull was ace! Professional, efficient and really easy to talk to, while she was on holiday the rest of the team were fully briefed and knew exactly where things were at, in all an excellent experience with Lauren and Linley & Simpson in Sheffield. Thank you.

June 8, 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Wonderful to see the team working together and keeping you updated, great shout out for Lauren too, she will be thrilled!

Rated 5 out of 5 stars

Brilliant Service

The whole team were brilliant at follow-up and keeping the client updated. Also always easy to contact and really first class service. Thanks Laura, Stuart and Cal..

June 26, 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your kind review, it is very much appreciated. All the best for the future from the Sales Team.

Rated 5 out of 5 stars

Friendly Agents

Had a move in on 22nd and the agent Lauren was super friendly and helpful with our move in. Not just on the day but obviously getting us set for move in and will be in touch throughout.

June 22, 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

So nice to hear that Liam was available throughout the process of your move in, enjoy your new home!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look