Linley & Simpson Reviews 

4,722
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, professionalism, and positive attitudes, making interactions pleasant and productive. Many highlight the excellent service and efficiency in handling inquiries and processes. Reviewers are particularly impressed with the prompt communication and quick response times, ensuring smooth and timely resolutions for their needs. However, some customers noted dissatisfaction with communication and responsiveness, reporting slow problem resolution, conflicting information, and a lack of clarity regarding maintenance or administrative issues. A few other people also felt that certain staff members exhibited unprofessional or dismissive attitudes, leading to frustrating and stressful experiences for tenants.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as friendly, efficient, and... See more

Service

Customers consistently note positive experiences with service, often highlighting staff as friendly,... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness, professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising prompt communication and... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting the fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received excellent advice and service throughout the process of selling the house. Excellent sales advice from David, Excellent sales process achieving a good price, Sadly the first buyer cou... See more

Company replied

Rated 5 out of 5 stars

Karla, at the the Harrogate branch, was simply wonderful throughout the entire process, which culminated in me and my partner finding a perfect rental property. Karla managed the viewings of multi... See more

Company replied

Rated 5 out of 5 stars

I regularly use Linley and Simpson on a let only service. Most of my properties are in Leeds which is why I seldom use their branch in Harrogate. However, it is great when you deal with the same pe... See more

Company replied

Rated 5 out of 5 stars

Brilliant service throughout. Huge thanks to Eva, Molly, Laura and the rest of the team who answered many of our questions throughout the buying process. A really stressful process made a lot li... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Rental Agency

About Linley & Simpson

Written by the company

Linley & Simpson; Yorkshire at heart.

Bringing local knowledge and strong values together to put people first.

We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.

Our team of over 250 staff, and the family of 21 branches, share the same mission:

Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.

By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.

Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.

We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.

Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.

Linley & Simpson. Professional. Down to Earth. Yorkshire.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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4.8

All reviews

(4,722)

1,223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the very beginning Inez was so…

From the very beginning Inez was so kind helpful and supportive throughout our whole journey. She always kept us updated and was there whenever we had any questions. Buying a house can be very stressful but she made everything so much easier. Thank you so much for all your hard work patience and support. We are so grateful and would highly recommend Linley and Simpson.

August 3, 2026
Unprompted review
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Reply from Linley & Simpson

We are so happy to hear that our team was able to provide such kind, helpful, and supportive assistance throughout your home-buying journey. It's wonderful to know that we made the process easier for you. Thank you for your kind words!

Rated 5 out of 5 stars

I had a great experience renting my…

I had a great experience renting my home with Linley and Simpson agent in York. Especially Harry was incredibly friendly, professional, and supportive throughout the entire process. He responds to all my questions/ emails promptly, and made everything quick and stress-free. Thank you, Harry for your excellent service. I would highly recommend this agent to anyone looking to rent a home in York.

July 10, 2026
Unprompted review
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Reply from Linley & Simpson

We're delighted to hear about your excellent experience renting your home with us in York. It's wonderful to know that our team member was professional, supportive, and responsive, making your process quick and stress-free. Thank you for your high recommendation!

Rated 5 out of 5 stars

Happy Client

Nicole Stanley alerted me to a problem and promptly sorted it out.
Very happy with her communication and efficiency.

August 4, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your wonderful feedback! We're so pleased to hear that the problem was promptly resolved and that you were happy with the communication and efficiency.

Rated 5 out of 5 stars

Thank You, Emily, for Your Help

I had a really positive experience with Linley & Simpson, and in particular with Emily.

From start to finish, Emily was professional, approachable and always kept me updated. She took the time to listen to my concerns, communicated with the landlord on my behalf, and was genuinely helpful throughout the process. Thanks to her efforts, we were able to reach a positive outcome regarding my tenancy, and I really appreciated the way she handled everything.

It's refreshing to deal with someone who is responsive, understanding and willing to go the extra mile to help. I couldn't have asked for better support.

Thank you, Emily, for all your help. It has been a pleasure dealing with you, and I would highly recommend both Emily and the team at Linley & Simpson.

August 3, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much for taking the time to write such a detailed review of Emily and the experience you have received from the team at Sheffield, it really does mean a lot!

Rated 5 out of 5 stars

Great staff and experience

Hannah has been a huge help. She has ensured that we have received any information needed quickly and has been extremely helpful in speeding up the process. All staff have been welcoming and the service has been excellent.

August 4, 2026
Unprompted review
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Reply from Linley & Simpson

We are so pleased to hear that our team has been welcoming and that the service has been excellent. It's wonderful to know that our colleague was able to provide quick information and speed up the process for you.

Rated 5 out of 5 stars

Quick response, Efficient resolution

The whole process was handled professionally .Sophie at Leeds branch was prompt in responding and quickly arranged for everything needed to sort out the issues at our Flat . Good service and communication throughout.

July 27, 2026
Unprompted review
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Reply from Linley & Simpson

We're so pleased to hear that the process was handled professionally and that our team was prompt in responding to your needs. It's great to know you experienced good service and communication.

Rated 5 out of 5 stars

Excellent service

Overall a smooth process which was very well supported by Elle and the team. Questions were quickly responded to and actions needed to be taken by myself were clearly explained.

July 27, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your kind review. We're delighted to hear that Elle and the team provided you with a smooth and well-supported experience. It's great to know your questions were answered promptly and that everything you needed to do was explained clearly. We'll be sure to share your lovely feedback with Elle and the team. Thank you for choosing Linley & Simpson.

Rated 5 out of 5 stars

Getting A Flay Ready For A New Tenant

Getting a flat ready for a new tenant is always a challenge but the way Lindley & Simpson in general, and Alex Doody in particular, supported us in doing just that led to a totally satisfactory outcome. Alex is extremely knowledgable, has excellent interpersonal skills and is easy to do business with. Big thanks to Alex!

August 3, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your wonderful review. We're so pleased to hear that Alex provided such knowledgeable and supportive service while helping you prepare your property for a new tenancy. It's great to know his expertise, excellent communication, and approachable manner made the process a positive experience. We'll be sure to pass on your kind words to Alex. Thank you for choosing Linley & Simpson.

Rated 5 out of 5 stars

Lauren was very informative and helpful

July 31, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your kind review. We're delighted to hear that Lauren was informative and helpful throughout your experience. We'll be sure to pass on your lovely feedback to her. We really appreciate you taking the time to share your experience and thank you for choosing Linley & Simpson.

Rated 5 out of 5 stars

Staff very friendly and efficient

Staff very friendly and efficient
Always answered our queries
Lauren Turnbull was ver efficient
And helpful
She has a lovely phone manner
Lesley Mullen

July 1, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for taking the time to leave us a review.

We're delighted to hear that you found our team friendly and efficient, and that your queries were always answered promptly. Providing excellent customer service is very important to us, so it's wonderful to know you had such a positive experience.

Thank you for choosing Linley & Simpson. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Great service from Lauren Turnbull

I recently worked with Lauren Turnbull at Linley & Simpson during a tenant application process. While the situation itself wasn't entirely straightforward, Lauren was exceptionally helpful, patient, and professional throughout. She kept communication clear, answered all my queries promptly, and ensured everything was handled smoothly. Excellent service from her—thank you!

May 21, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for taking the time to leave such a lovely review.

We're delighted to hear that Lauren provided such helpful, patient and professional support throughout your tenant application. We understand that not every application is straightforward, so it's wonderful to know that her clear communication, responsiveness and dedication helped ensure the process ran as smoothly as possible.

We'll be sure to pass your kind words on to Lauren, who will be delighted to hear your feedback.

Thank you for choosing Linley & Simpson. We wish you all the best in your new home.

Rated 5 out of 5 stars

Professional team for letting

Lauren has been very passionate and helpful to arrange letting of my property. She is very proactive to find solution to resolve problem, professionally to help me and tenant the get best outcome. Kelly and her team also maintain highest of service to keep properties at high standard. The firm is highly recommended.

July 3, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear about your positive experience with Lauren, Kelly and the team. It's fantastic to know that Lauren's proactive approach, professionalism and dedication helped achieve the best outcome for both you and your tenant, and that Kelly and her team have continued to provide such a high standard of property management.

We'll be sure to pass your kind words on to Lauren, Kelly and the wider team. Thank you for your recommendation and for choosing Linley & Simpson. We look forward to continuing to work with you.

Rated 5 out of 5 stars

Landlord’s Dream Team

I regularly use Linley and Simpson on a let only service. Most of my properties are in Leeds which is why I seldom use their branch in Harrogate. However, it is great when you deal with the same people each time. This branch is not one of those that has a massive turn over of staff that each time feels like a new beginning. Michael Moon and Charlotte Thompson, as usual gave an exceptional service. Mike even went to meet me at my dentist to pick up the keys. Charlotte did a brilliant observation on my property, with notes and photos in order for me to make my property very marketable. They are definitely a landlord’s dream team.

May 2, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your kind feedback, its always a pleasure working with you too, looking forward to letting your next property already! Thanks again for choosing us
- Charlotte

Rated 5 out of 5 stars

Spoke with Beth in Lettings at the York…

Spoke with Beth in Lettings at the York Branch, she was very efficient and helpful

July 27, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for taking the time to leave us a review.

We're delighted to hear that Beth at our York branch was efficient and helpful during your experience. Providing excellent customer service is something we take great pride in, and it's wonderful to know Beth made a positive impression.

We'll be sure to pass your kind words on to her. Thank you for choosing Linley & Simpson, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Stephen Shodia was extremely helpful…

Stephen Shodia was extremely helpful and professional throughout the process of resolving my boiler problem. He obtained several quotes from contractors, made sure the work was completed to a high standard, and handled all the necessary paperwork afterwards, including providing the documents required for my insurance claim. His efficiency, clear communication, and willingness to go the extra mile made what could have been a stressful experience much easier. I would highly recommend Stephen and greatly appreciate all his help.

July 13, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much, Ming, for your kind words and thoughtful review.

I'm truly grateful that you took the time to share your experience. I'm pleased I could help make the process as smooth and stress free as possible.
- Stephen

Rated 5 out of 5 stars

Linley & Simpson Sheffield

Linley & Simpson Sheffield provided an excellent service throughout the maintenance process. Communication was prompt, professional, and the issue was handled efficiently from start to finish. A special thanks to James Ang, who was incredibly helpful in following up on our maintenance request, keeping us updated, and ensuring everything was resolved smoothly. The contractor did an excellent job replacing our kitchen tap, and we really appreciate all the help and support. Thank you!

July 24, 2026
Unprompted review
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Reply from Linley & Simpson

Really happy that the communication and work completed was done professionally and in a timely manner. James will also appreciate the special mention.

Rated 5 out of 5 stars

Linley & Simpson responded very quickly…

Linley & Simpson responded very quickly to the issue with the bathroom light pull cord and arranged for it to be fixed promptly. I’m very pleased with their efficient service.

July 24, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for taking the time to leave us a review.

We're delighted to hear that our team responded quickly to the issue with your bathroom light pull cord and arranged for it to be repaired promptly. Providing an efficient and responsive service is important to us, so it's wonderful to know you were pleased with the support you received.

Thank you for choosing Linley & Simpson, and please don't hesitate to get in touch if we can assist you again in the future.

Rated 5 out of 5 stars

Maintenance issue resolved quickly!

James was prompt and polite with his response and his expert guidance fixed my issue! Thanks!

July 21, 2026
Unprompted review
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Reply from Linley & Simpson

It’s so nice to hear James managed to resolve your problem quickly and professionally!

Rated 5 out of 5 stars

Absolute pleasure to deal with

Liam initially showed us around the property and helped to answer any questions we had, both during the viewing and whilst registering our interest in applying for the property. Friendly, helpful and professional throughout. Lauren then handled the application and move in process for us. Again she was a pleasure to deal with, friendly and helpful throughout. She really helped to take some of the pressure and stress out of the process of finding and moving into a new home and it was greatly appreciated. The only bit of constructive feedback across the board is occasionally during the process there were some delays in responses/replies and occasionally several people replied to the one question, however this was due to some additional circumstances outside of the norm. It did not detract from the great overall experience, although at times I felt like I was maybe being a little impatient with my excited nerves. Thank you so much for everything you did for us, we are so very grateful and very happy in our new home. Everyone at Linley & Simpson have been a pleasure to deal with from the very first contact. Keep up the great work. Thanks again, Matthew, Stephen and Milo.

June 8, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you Matthew for the very detailed review and feedback, Liam and Lauren will be thrilled they made the move in process so smooth for you. We value feedback and have taken all your comments on board. We hope all 3 of you will be happy in the new home!

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