Linley & Simpson Reviews 

4,801
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,258 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for providing excellent advice, making property viewings welcoming, and ensuring every question is answered promptly. People buying and renting homes note that communication is exceptional, with team members going above and beyond to make the entire process smooth and stress-free. However, some reviewers were not happy with administrative delays, experiencing slow responses and poor internal communication regarding maintenance and property management. A few people also mentioned experiencing unhelpful service, stating that they encountered difficulties when trying to get issues resolved or get clear answers from staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are efficient, very helpful, and... See more

Service

Users describe positive interactions with service, highlighting a smooth, professional, and friendly process... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

Response time

Customers had positive experiences with response time, consistently noting that staff members provided... See more

User experience

Reviewers mention positive feedback about user experience, describing the process as easy, hassle-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently moved into a property with Linley & Simpson and so far we cannot fault them! Works that have needed to be completed have been done promptly and any questions we’ve had have been answered st... See more

Company replied

Rated 5 out of 5 stars

We received excellent advice and service throughout the process of selling the house. Excellent sales advice from David, Excellent sales process achieving a good price, Sadly the first buyer cou... See more

Company replied

Rated 5 out of 5 stars

Karla was absolutely amazing throughout the entire process. It’s my first time renting and she was so helpful and gave great advice. Not being from Harrogate, she told me lots of really useful informa... See more

Company replied

Rated 5 out of 5 stars

We have been with Linley and Simpson for some years now as Landlords and we have always found them to be very prompt and helpful when problems have cropped up with our flat. This benefits both our ten... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Rental Agency

About Linley & Simpson

Written by the company

Linley & Simpson; Yorkshire at heart.

Bringing local knowledge and strong values together to put people first.

We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.

Our team of over 250 staff, and the family of 21 branches, share the same mission:

Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.

By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.

Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.

We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.

Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.

Linley & Simpson. Professional. Down to Earth. Yorkshire.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(4,801)

1,193 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient Letting Consultant

I had a great experience with the housing agent who assisted me with finding my accommodation (Lauren). She was professional, helpful, responsive, and made the whole process smooth and stress-free. I really appreciate her support and would definitely recommend her services to anyone looking for accommodation

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

I went to a viewing today and was met…

I went to a viewing today and was met by a lovely guy called Richard. He was so welcoming, polite and friendly from the moment I arrived.

Richard guided me through the home, showing me everything I needed to know and answering any questions I had. He was incredibly helpful and made what can be quite a stressful experience feel so much easier with his positive energy and genuine kindness.

Thank you, Richard, for making the viewing such a lovely experience! 😊

September 16, 2026
Unprompted review
Rated 5 out of 5 stars

Door Fixed

I’m very grateful for the quick response in resolving my door issue.
Thank you Keyleigh Hardyfor the wonderful job. Now I’m secured.
Thanks.

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Maintenace Repairs

The response to the leak to the sink in the shower room was excellent. The plumber came in the time slot and replaced all the necessary items and is now fully worked. Much appreciated

September 16, 2026
Unprompted review
Rated 5 out of 5 stars

I have been with Lindley and Simpson…

I have been with Lindley and Simpson for >10years now and my experience with them has been generally great. I recently had to do some work on my ensuite bathroom which Paula Dunham coordinated and she was excellent. She kept me well informed of the progress at every stage. Well done Paula

September 9, 2026
Unprompted review
Rated 1 out of 5 stars

Landlord review

I have been a landlord with Linley and & Simpson for over 10 years and never had any issues but this last year has been terrible. They only communicate by email, they take forever to respond to simple tasks and significantly over charge for any work being done by their contractors so I have had to get my own contractors involved which then makes me wonder why I pay a management charge?

September 16, 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for taking the time to share your feedback, and firstly, we are very sorry to hear that your experience with us over the last year has not been to the standard you have come to expect from Linley & Simpson.

We really value the fact that you have been a landlord with us for over 10 years, and we are disappointed that your recent experience has left you feeling frustrated, particularly around communication, response times and maintenance.

We are aware that Matthew Ferguson, our Maintenance Manager, has since spoken with you directly and was able to talk through the issues you have raised. We hope that this conversation has helped to resolve your concerns and provided some reassurance around the management of your property.

We appreciate your feedback and hope that we can rebuild your confidence in our service and provide you with a much better experience going forward.

Rated 5 out of 5 stars

Excellent service by Claira

Excellent service by Claira, very patient and thorough, thank you for your help.

September 15, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much for your lovely review! It was a pleasure helping you, and I’m really pleased to hear that you found my support patient and thorough. Your kind words are very much appreciated. - Claira

Rated 5 out of 5 stars

I recently moved into a Linley and…

I recently moved into a Linley and Simpson rental and the experience was great. Magni, Morgan and Michelle made the process really simple, from identifying the right property, supporting during the viewing then though the application process and final process. I'm happy to recommend them.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

We have had a very positive experience…

We have had a very positive experience with Linley & Simpson in managing our rental property. Most recently, Mia Barker handled the replacement of a cooker very efficiently, keeping us well informed, obtaining alternative quotes and helping to coordinate the work through to completion. Communication throughout was clear, responsive and professional, which made the process straightforward for us as landlords. Many thanks to Mia and the team for their support.

September 14, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much for taking the time to leave such a lovely review. I am delighted to hear that you were pleased with the service provided during the cooker replacement and that the process was made as straightforward as possible for you.
- Mia

Rated 5 out of 5 stars

Excellent service

Excellent service, we had an unknown issue with the smoke alarms and Grace Smithson flagged this and it was resolved on the same day,

Really friendly and helpful service, highly recommended.

September 4, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your lovely review, I am pleased we were able to resolve this for you on the same day and that you were happy with the result. I will look forward to helping you in the future.
Many thanks
Grace.

Rated 5 out of 5 stars

Everything up to this point in our…

Everything up to this point in our house purchase has been straightforward. Kieran has been very efficient and has communicated everything to us very clearly.

September 13, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your review Louise. All the best with your house purchase!
- Team North Leeds

Rated 4 out of 5 stars

LIsa Halifax was very helpful at all…

LIsa Halifax was very helpful at all times. Very informative and responded when she said that she would. Thank you.

September 9, 2026
Unprompted review
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Reply from Linley & Simpson

We are so pleased to hear that you had such a positive experience with our team member. It's wonderful to know that you found her helpful and informative.

Rated 5 out of 5 stars

Special thank you to Tyla at the…

Special thank you to Tyla at the Holmfirth branch - after plenty of phone calls it was so nice to finally meet, Tyla came to do a routine inspection on the property that I rent and was incredibly patient with me when I had to reschedule due to eye operations and such like. I would recommend Linley & Simpson to any of my friends or family looking to rent a property. The whole team are lovely and always willing to help you wherever they can, and look after their tenants well. Thank you Tyla for all your recent help Jon :-) :-)

September 4, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you Jon for your lovely review! Its always a pleasure to help.
- Tyla

Rated 5 out of 5 stars

Great service

Great service! Claira Benwell was very helpful and responded quickly to my enquiry. She resolved my issue efficiently and made the whole process smooth and easy. I really appreciate her prompt and professional support. Highly recommended!

September 10, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for taking the time to write such a lovely review. I am delighted to know your issue was resolved efficiently, and I would be happy to help with anything in the future.
- Claira.

Rated 5 out of 5 stars

Received had the pleasure with meeting… Lauren turnbull

Received had the pleasure with meeting Lauren turnbull. she was very helpful and answered all my questions about the property moving in went so well with her. made my life easier much appreciate

September 10, 2026
Unprompted review
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Reply from Linley & Simpson

It is wonderful to hear you found the move in process to go smoothly and thank you for the special mention to Lauren! I am sure she will appreciate your comments; we wish you all the best in your new home!

Rated 4 out of 5 stars

Issues resolved

Thank you so much to Kayleigh who, since her arrival at the Ripon branch has communicated promptly and professionally and has managed to resolve an ongoing issue I had . She has reassured me and made me feel listened to . I am very encouraged that the branch is now in good hands and I want to thank Kayleigh for helping to sort things out in such an efficient manner.

September 9, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you Catherine for your kind words.

I'm so pleased we were able to come to a resolution for you! As I've mentioned previously, I wish you all the best in the letting of your property and you know the door is always open to work with us in the future should you wish!

- Kayleigh

Rated 1 out of 5 stars

Having to fight to get my deposit back

Having to fight to get my deposit back, unsubstatiated claim against my deposit with no evidence provided. It's been almost a month and a half. This company is laughable, they are purely incapable of managing properties. We had so many issues with them during our tenancy. If you have a choice don't rent with them.

September 8, 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for taking the time to share your feedback. We are sorry to hear that you have been unhappy with your experience and would welcome the opportunity to look into the concerns you have raised.

Unfortunately, we have been unable to identify your tenancy from the information provided in your review. If you could contact us at feedback@linleyandsimpson.co.uk with some further information, including the property address and any relevant details, we will be able to locate your records and investigate the matters you have raised.

We take concerns regarding deposit charges, property management and the handling of maintenance issues seriously, and would be keen to review the circumstances surrounding your experience.

Rated 5 out of 5 stars

The staff at this agency go the extra…

The staff at this agency go the extra mile to look after their clients.
Of particular note, Wendy Passmore and Paula Dunham made our life very easy by delivering on what they promised. Not a common experience in today’s world.

September 7, 2026
Unprompted review
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Reply from Linley & Simpson

It was an absolute pleasure to assist you, and we thank you for your kind words. We are glad we could make life a little easier for you!

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