Linley & Simpson Reviews 

4,729
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,318 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and supportive throughout various processes. People frequently highlight the excellent communication, noting quick responses to inquiries and proactive updates. The service provided is often described as efficient and smooth, with many appreciating the team's dedication to ensuring a positive user experience and swift resolution of matters. However, some customers experienced dissatisfaction with maintenance issue resolution, reporting slow responses and a lack of clarity. A few reviewers also noted encountering unhelpful or dismissive staff, leading to administrative delays and a frustrating overall experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, describing it as first-class, speedy,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

Response time

Customers generally report positive experiences with response times, highlighting prompt communication and... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as amazing from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been with Linley and Simpson for some years now as Landlords and we have always found them to be very prompt and helpful when problems have cropped up with our flat. This benefits both our ten... See more

Company replied

Rated 5 out of 5 stars

We received excellent advice and service throughout the process of selling the house. Excellent sales advice from David, Excellent sales process achieving a good price, Sadly the first buyer cou... See more

Company replied

Rated 5 out of 5 stars

Throughtout the process of finding a buyer I have been very impressed with the communication with sales team which is very important when selling a property. Tom has always called / updated whenever... See more

Rated 5 out of 5 stars

Karla, at the the Harrogate branch, was simply wonderful throughout the entire process, which culminated in me and my partner finding a perfect rental property. Karla managed the viewings of multi... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Rental Agency

About Linley & Simpson

Written by the company

Linley & Simpson; Yorkshire at heart.

Bringing local knowledge and strong values together to put people first.

We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.

Our team of over 250 staff, and the family of 21 branches, share the same mission:

Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.

By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.

Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.

We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.

Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.

Linley & Simpson. Professional. Down to Earth. Yorkshire.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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4.8

All reviews

(4,729)

1,232 reviews in the last 12 months

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Rated 5 out of 5 stars

Grace Smithson

Grace's immediate action whenever there's a problem, is to be commanded. She's very detailed when she's relaying to us her communications with tenants and the contractor, which made it so easy when making decisions.
She's very professional and we're very happy that she's managing our unit!

June 3, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you very much for your lovely review, I am glad you are happy with the service you are receiving and it’s been a pleasure helping you!

Rated 5 out of 5 stars

I highly recommend Charlotte Ferguson…

I highly recommend Charlotte Ferguson in Property Maintenance, Ripon Branch. She has recently dealt with a maintenance problem for my tenants which she has handled with professionalism and care. She always replies to emails within the day (something increasingly rare these days) and is always able to come up with a suitable alternative or a solution. Thank you Charlotte.

June 2, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much for your kind review Caroline. It was a pleasure working with you, and I'm delighted to hear that you were happy with the service provided - Charlotte

Rated 5 out of 5 stars

Professional all the way

We have been dealing with Georgia who works from the Ilkley branch and from day one Georgia as proven to be very professional and helpful right from the start. I would recommend this young lady with no hesitation.

May 13, 2026
Unprompted review
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Reply from Linley & Simpson

We are so pleased to hear about your positive experience! We appreciate you sharing your kind words about our team member's professionalism and helpfulness.

Rated 5 out of 5 stars

Efficient service

Had addressed several issues and they all have been efficiently dealt with!

Would like to highlight Mitchell Fryer for his great work and quick responses to my enquiries. I’ve dealt with different agency in the past and it was nowhere near as amazing as this one 🩷🫶🏼

June 3, 2026
Unprompted review
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Reply from Linley & Simpson

Hi Daria – thank you for the lovely feedback. I’m glad we could get this fixed!

Rated 5 out of 5 stars

Electrical fault quickly addressed

There was an electrical issue with the upstairs lighting and Nicole Stanley has quickly and professionally handled the problem for us. Excellent, prompt service!

June 2, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your review Eduard, I’m glad you are happy with my service and the issue has been resolved for you.

Rated 5 out of 5 stars

A fantastic company with amazing…

A fantastic company with amazing customer service. They respond quickly, communicate well and always do a great job. Stephen Shodia has been particularly helpful recently. Thank you.

June 3, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your kind feedback , it’s really appreciated. I’m glad I could help.

Rated 5 out of 5 stars

professional, attentive

Thanks to Lauren and her help showing around the house today. Professional and friendly service. Answered all our questions and all info was really useful. Thanks once again and good luck in the future!

June 2, 2026
Unprompted review
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Reply from Linley & Simpson

We're so pleased to hear about your positive experience and that all your questions were answered. Thank you for your kind words!

Rated 5 out of 5 stars

Excellent service during the process

Excellent service during the process. Helpful, responsive, and made the renting process easy and straightforward. Highly recommended.

June 2, 2026
Unprompted review
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Reply from Linley & Simpson

We're delighted you found our service helpful and responsive, making your renting process easy. Thank you for your kind words.

Rated 5 out of 5 stars

SUCCESSFUL CLSIM

Following my tenants vacating a flat in Sheffield then a “claim” was lodged in connection with them not complying with the agreed terms and conditions set out in the tenancy agreement. This process was not concluded due to a change in personnel at the agency.
However, Tamsyn Leopold proactively took it on herself to thoroughly review the case details and as a result of her input has been instrumental in progressing this claim resulting in a positive and successful conclusion.

June 2, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you Chris for the detailed feedback, it’s a difficult situation sometimes when we take over a tenancy from another agent when all the compliance isn’t always there. It’s good to know that Tamsyn jumped on it and took a proactive approach to get the problem resolved for all parties!

Rated 5 out of 5 stars

We had Lauren Turnbull show us around a…

We had Lauren Turnbull show us around a property viewing and she did a great job, was professional and friendly and helped with all our questions that we had

June 1, 2026
Unprompted review
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Reply from Linley & Simpson

It’s so good to hear of your experience with Lauren and the Sheffield team!

Rated 5 out of 5 stars

I reported my leaking pipe to Linley…

I reported my leaking pipe to Linley and Simpson and the agent who processed my issue was Amber Billbrough. Within an hour the issue was resolved. I am very grateful

June 1, 2026
Unprompted review
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Reply from Linley & Simpson

We are so pleased to hear your issue was resolved quickly. We appreciate your kind words and positive feedback!

Rated 5 out of 5 stars

First home with the help of Cal

We bought our first house with the help of Cal at Linley & Simpson who went above and beyond to make sure we were looked after and fully understood the process. Cal helped to guide us through the process which is difficult to understand as a first time buyer and make it as stress free as possible, we're very grateful and super happy in our new home.

June 2, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you Declan for your very kind review, it was a pleasure dealing with you through the sale and so pleased you are loving your new home. All the best for the future.
- Cal

Rated 5 out of 5 stars

Grateful

My wife and I have been with Linley and Simpson for the past 4years and I must say we couldn’t have been with a better letting agency. Linley and Simpson is just top notch when it comes to renting out clean and affordable properties. They are lenient with their tenants and understands the current crises facing families and are always ready to listen and help.
We are very grateful for their service and love over the years.
Emmanuel Panin Acheampong

June 1, 2026
Unprompted review
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Reply from Linley & Simpson

We're happy to hear you've had such a positive experience with us over the past four years. It's great to know you found our properties clean and affordable, and that our team was supportive. Thank you for your kind words!

Rated 5 out of 5 stars

Well taken care of

Great attentive service from Mitchell Fryer. Very happy thank you

June 1, 2026
Unprompted review
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Reply from Linley & Simpson

Hi Damian, thank you for the feedback! I’m glad we could get this fixed for you.

Rated 5 out of 5 stars

Jennifer Lowe in accounts has been so…

Jennifer Lowe in accounts has been so very helpful to me over the years, always in good spirit and responds straight away. Very competent and friendly. She is a credit to Linley & Simpson.

May 26, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you, Mah. I really appreciate your kind words. It’s been a pleasure helping you!

Rated 5 out of 5 stars

Lauren was very helpful

Lauren was very helpful, explained the process and about the zero deposit scheme.

She was early which shows she’s punctual.

Great experience. Looking forward to applying.

May 28, 2026
Unprompted review
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Reply from Linley & Simpson

Thanks Kelly for the review, we always endeavour to arrive on time and give all the information about our services; really appreciate the feedback!

Rated 5 out of 5 stars

Tap Leaking Maintenance

I would like to thank the team at Linely and Simpson - Sheffield for their quick response in fixing the leaking tap issue in the bathroom of my apartment. Thank you very much for your support.

May 26, 2026
Unprompted review
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Reply from Linley & Simpson

We're so glad we could quickly resolve the leaking tap in your apartment bathroom. Thank you for your kind words and appreciation!

Rated 5 out of 5 stars

Great customer service

Great customer service. Really appreciate the help and advice, given. Big thanks to Paula Dunham. For keeping me informed on work being done. From start to finish.

May 27, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your wonderful feedback! We are so glad to hear that we kept you informed and provided great customer service.

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