Linley & Simpson Reviews 

4,727
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, professionalism, and positive attitudes, making interactions pleasant and productive. Many highlight the excellent service and efficiency in handling inquiries and processes. Reviewers are particularly impressed with the prompt communication and quick response times, ensuring smooth and timely resolutions for their needs. However, some customers noted dissatisfaction with communication and responsiveness, reporting slow problem resolution, conflicting information, and a lack of clarity regarding maintenance or administrative issues. A few other people also felt that certain staff members exhibited unprofessional or dismissive attitudes, leading to frustrating and stressful experiences for tenants.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as friendly, efficient, and... See more

Service

Customers consistently note positive experiences with service, often highlighting staff as friendly,... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness, professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising prompt communication and... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting the fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received excellent advice and service throughout the process of selling the house. Excellent sales advice from David, Excellent sales process achieving a good price, Sadly the first buyer cou... See more

Company replied

Rated 5 out of 5 stars

Karla, at the the Harrogate branch, was simply wonderful throughout the entire process, which culminated in me and my partner finding a perfect rental property. Karla managed the viewings of multi... See more

Company replied

Rated 5 out of 5 stars

I regularly use Linley and Simpson on a let only service. Most of my properties are in Leeds which is why I seldom use their branch in Harrogate. However, it is great when you deal with the same pe... See more

Company replied

Rated 5 out of 5 stars

Brilliant service throughout. Huge thanks to Eva, Molly, Laura and the rest of the team who answered many of our questions throughout the buying process. A really stressful process made a lot li... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Rental Agency

About Linley & Simpson

Written by the company

Linley & Simpson; Yorkshire at heart.

Bringing local knowledge and strong values together to put people first.

We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.

Our team of over 250 staff, and the family of 21 branches, share the same mission:

Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.

By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.

Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.

We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.

Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.

Linley & Simpson. Professional. Down to Earth. Yorkshire.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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4.8

All reviews

(4,727)

1,230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service from Lauren, Kirk and Kelly in renting out our apartment. Very knowledgeable, helpful and a pleasure to work with

June 9, 2026
Unprompted review
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Reply from Linley & Simpson

Thanks Mark, this feedback means a lot to the team, we look forward to providing the best service for your next rental property!

Rated 5 out of 5 stars

Cal Siskin

Cal Siskin, tasked with getting our sale to completion demonstrated, knowledge, experience and a tenacity to get us there whilst never failing in either expedition or courtesy. It matters a lot when a service performs the basics well.

June 5, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your review, it has been a pleasure working with you throughout the Sales Progression. All the best
- Cal

Rated 5 out of 5 stars

Wouldn’t use anyone else! Great letting service

Elle, Michelle & Morgan at the Lindley & Simpson Pudsey branch made the marketing, viewings and letting of our house in Bramley a breeze. Would definitely recommend their services and personally wouldn’t use anyone else! Thanks very much

June 8, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your kind review. It’s been a pleasure helping you Barnaby!

We hope we can work together again in the future!

Rated 5 out of 5 stars

Very efficient

I have found Linley and Simpson to be efficient and helpful. Would recommend.

June 5, 2026
Unprompted review
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Reply from Linley & Simpson

We're glad you found us efficient and helpful. We appreciate your recommendation.

Rated 5 out of 5 stars

A job well done.

Cal and her team at Linley and Simpson did an excellent job from start to finish with my property sale. Regular updates and advice were really helpful for a first-time seller like myself. Would heartily recommend and use again.

June 8, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your review from all the Team, it was a pleasure dealing you. All the best for the future.
- Cal

Rated 5 out of 5 stars

As a first time buyer

As a first time buyer, the process of purchasing a property can be quite daunting, but my experience with Paige Ellis at Linley & Simpson has been excellent so far.

Paige has been professional and responsive; communication has been clear and timely, and any questions or concerns I have had have been dealt with promptly and efficiently.

June 8, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your kind review Kanan, I’m happy to have been able to help! Please don’t hesitate to reach out if you need anything more! – Paige

Rated 4 out of 5 stars

Linley and Simpson are keen to help

Linley and Simpson are keen to help. Wait times with fixtures can be long, but are usually very effective. Daniel Darbyshire was quick and effective at fixing problem in hand, 3 weeks after initial quote given. Staff are friendly and Linley and Simpson always communicate effectively to check on progress.

June 4, 2026
Unprompted review
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Reply from Linley & Simpson

We truly appreciate your positive feedback! We are glad our team was quick and effective in resolving your issue. We always strive for clear communication.

Rated 5 out of 5 stars

Tenant review

I would like to thank Megan and her team for all of their help and support throughout my tenancy.

Megan has been incredibly helpful, professional, and supportive, and I am very grateful for all the assistance she has provided.

I have now ended my tenancy, and the entire process was made straightforward and stress-free thanks to Megan and her team. Their communication and support have been excellent throughout. Many thanks

May 31, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your lovely review and kind words.

It was a pleasure to assist you throughout your tenancy, and I am delighted to hear that you found the experience positive and that the move-out process was straightforward and stress-free.

I appreciate your feedback and will be sure to share your comments with the wider team. Thank you for being a valued tenant, and I wish you all the very best in your new home and for the future.

Rated 5 out of 5 stars

James Ang phoned me in reply to my…

James Ang phoned me in reply to my emailed enquiry about management/maintenance fees and provided advice and info on a subject largely above and beyond his day2day scope and position. Much appreciated.

June 5, 2026
Unprompted review
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Reply from Linley & Simpson

Thanks for the feedback on James, it’s good to hear the team are helpful and responsive.

Rated 5 out of 5 stars

House sale

Our sales progressor, Cal, was fantastic in helping get the house sale over the line. Always available to speak to and did the utmost to assist wherever possible. We are very grateful to her.

June 3, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for kind review, it was my pleasure. Wishing you all the best! Cal

Rated 5 out of 5 stars

A smooth process

Paige is very professional and lovely to work with. I visited two properties with her, went ahead with one. She was always on time, had very good communication and was quick to reply to queries and emails, which made the process much easier. I strongly recommend working with her and her team.

May 1, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your kind words Lisa, it’s been a pleasure being able to help you find a property and please don’t hesitate to reach out if you need anything further from me in particular! Thanks again, Paige

Rated 5 out of 5 stars

Thank you to Sue W

Thank you to Sue W who has been working with me to resolve some challenges at a property. She has been brilliant communicating any updates and been clear about next steps to achieve a solution to meet all parties needs.

June 5, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that Sue was able to support you through the challenges and keep you updated every step of the way. We'll be sure to pass your kind comments on to her – we're sure she'll really appreciate them.

Rated 5 out of 5 stars

Kirk Marriott is a great rental agent

Kirk Marriott is a great rental agent; her explanation made everything clear to me.

June 4, 2026
Unprompted review
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Reply from Linley & Simpson

We're happy to hear our agent provided such clear explanations! Thank you for your kind words.

Rated 5 out of 5 stars

Staff Review

I recently had some work done on my windows and I had a great experience working with Paula Dunham. She acted incredibly promptly to resolve the issue and checked in with me to ensure everything was done up to standard. I commend her for her communication. Thank you Paula! :)

June 2, 2026
Unprompted review
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Reply from Linley & Simpson

We are so pleased to hear about your positive experience with us and appreciate you highlighting our team's excellent communication and promptness.

Rated 5 out of 5 stars

Paula Dunham dealt with an issue with…

Paula Dunham dealt with an issue with my tennet and resolved it veey quickly and kept me updated. Exlellant service

June 4, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your kind words Karol. It was my pleasure to resolve this issue for you and your tenant.

Rated 5 out of 5 stars

Linley and Simpson have been very…

Linley and Simpson have been very helpful and communicative, and I would recommend them to any renters, buyers or landlords. Everyone there is polite and professional. Shout-outs to Paige, Inez, Kieran, Abigail, Chloe, Michael, David, Alisha, Luka, Karl, Kayleigh, Ella, Olivia, Hattie, and Alex, who have all helped me out at some point!

June 4, 2026
Unprompted review
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Reply from Linley & Simpson

Thanks so much for your response Ed - I will pass your gratitude onto the whole team that has been of assistance! I’m glad we could be of service!

Please don’t hesitate to reach out at any point if you need anything at any stage.
Thanks, Paige

Rated 5 out of 5 stars

Grace Smithson

Grace's immediate action whenever there's a problem, is to be commanded. She's very detailed when she's relaying to us her communications with tenants and the contractor, which made it so easy when making decisions.
She's very professional and we're very happy that she's managing our unit!

June 3, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you very much for your lovely review, I am glad you are happy with the service you are receiving and it’s been a pleasure helping you!

Rated 5 out of 5 stars

I highly recommend Charlotte Ferguson…

I highly recommend Charlotte Ferguson in Property Maintenance, Ripon Branch. She has recently dealt with a maintenance problem for my tenants which she has handled with professionalism and care. She always replies to emails within the day (something increasingly rare these days) and is always able to come up with a suitable alternative or a solution. Thank you Charlotte.

June 2, 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much for your kind review Caroline. It was a pleasure working with you, and I'm delighted to hear that you were happy with the service provided - Charlotte

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