Linley & Simpson Reviews 

Brilliant service throughout.
Huge thanks to Eva, Molly, Laura and the rest of the team who answered many of our questions throughout the buying process.
A really stressful process made a lot lighter by the transparency and helpful communication from Eva and the team.
Lizzie and I were extremely pleased and it felt like everyone pulled in the same direction to get things over the line.
Huge thanks to Laura for making sure our exchange got pushed through on a Friday evening too, which relieved us of plenty of stress too.
Many thanks!
Max and Lizzie

Liam let my property in about a week! Very speedy and always kept me in the loop.

I am relatively pleased with the service provided by the agency. They are very helpful with the procedures and all the certification etc.

Sophie Davies is amazing. She replies almost immediate and she is always helpful.

The only reason that I don't give a 5-star review is because I keep having utility bills problems that need special attention.

Ollie was fantastic, so polite and professional!

Good experience using Linley & Simpson for finding our new flat! Jada is very helpful!

Nicole has been extremely helpful in dealing with repairs to my rental property. She has arranged for quotes, dealt with the contractors and has always kept me informed on the progress of the work. An excellent service, thank you Nicole.

During my recent trauma with a bad water leak in the bathroom the staff at Linley & Simpson were very helpful and I had a plumber and electrician visit and put everything right in no time. However there is staining in the living room from the bathroom floor and I hope to have that attended to in the near future .James was my first contact. he is very helpful

This time the agent, James Ang is very helpful, prompt response and good job has been done. Thanks a lot!

George Jones met with us to show us the property and he was an absolute star - he was delightful, had a mine of information and was able to answer all our questions. What a lovely man to have met in our hunt for a perfect new home for Mum - Thank you George - you are a legend and I will let everyone know who to go to if they are looking for a great rental experience.

Kirk was outstanding throughout the entire process and is a real asset to Linley & Simpson. He was knowledgeable about everything I asked, kept me informed every step of the way, and successfully secured a tenant for my property within just three days of it being listed. Thank you, Kirk, for your professionalism, communication, and excellent service.

Nicole did a great job for us sorting out a leak to the bathroom sink that the tenants had misreported, persevered to find the best/ most cost effective plumber for us to get the job done.

Paula Dunham did a great job in keeping me informed and liaising with our Landlord. The whole process went smoothly as soon as the "go" decision was made. I am more than happy with the service Paula provided,

Regards

Ian Biggar

Thanks to Nicole Stanley for all her professional help with my property.

Extremely disappointing experience with Linley & Simpson.

During my tenancy I experienced a serious leak at the property which caused damage and resulted in repeated repair visits, disruption, and having to repeatedly chase issues being resolved. I had to deal with contractors attending the property multiple times, damage and mess caused during the repair process, and the impact this had on my home and personal belongings.

The situation caused a significant amount of stress and disruption throughout my tenancy, not only due to the leak and the ongoing remedial works, but also due to the way the matter was handled afterwards. I had to take time off work on multiple occasions to accommodate appointments and repairs, while also dealing with the disruption of having works carried out in my home.

Following the repair works, I was left dealing with dust, dirt and damage from the works being carried out, which added further stress and inconvenience.

At the end of the tenancy, I was presented with significant checkout charges which I disputed. This included professional cleaning charges that I did not agree with and requested evidence to support, including invoices, receipts, photographs, contractor information and a breakdown explaining how the costs had been calculated.

Despite responding to every communication and actively trying to resolve the matter, I felt that my concerns were not properly addressed. Instead, I repeatedly received payment demands while still waiting for supporting evidence relating to the charges being claimed.

I was also repeatedly told that I had not responded, despite having a clear email trail showing that I had replied throughout. This made an already stressful situation even more frustrating.

My experience was that the focus appeared to be on demanding payment rather than fairly discussing the issues raised and reviewing the evidence provided.

I would strongly recommend anyone renting through Linley & Simpson to keep detailed records, photographs and all correspondence, and to thoroughly document any issues during the tenancy.

Excellent service. Kelly arranged the lock replacement in a very short time. She stayed in contact with me from start to finish to make sure the job was completed successfully. Very friendly and professional service.
Thank you Kelly

Our property needed EICR certification. Sophie at Linley and Simpson made the process thoroughly painless. They found a tenant for us in no time.

Excellent experience with Linley & Simpson, great communication throughout.

Linley and Simpson have been extremely easy to work with. In particular, I'd like to highlight Nicole Stanley from the York Property Maintenance team, who has been very responsive, and has consistently dealt with property maintenance issues efficiently and with a high degree of professionalism.

As a Landlord and dealing with Linley & Simpson maintenance department I find my contact Grace Smithson to be very professional & timely in my dealings with her.
I know when dealing with Grace that issues are dealt with satisfactorily.