Lisa Angel Reviews 

Had an issue with a delivery but it was sorted smoothly. Very impressed, great customer service 😍Xx

Incredible customer service.

I ordered a necklace silver plated rather than sterling silver - not realising it will tarnish.

When contacting them and explaining.

My necklace was upgraded to sterling silver and sent via express shipping to arrive next day!!

Thankyou so much

I inadvertently had my parcel delivered to the wrong address, I contacted customer service and they were very helpful. It was so good to speak to a real person and get a more than satisfactory response. It will definitely encourage me to use the company in the future.
Thank you, your help was much appreciated.
Kind regards
Mary

Edited: Initially a small issue with the necklace I purchased, the Lisa Angel team were quick to reach out and put everything right 😀

Excellent customer service. Had an issue with a necklace and after contacting Lisa Angel,they sent out a replacement the next day. Brilliant service. Would definitely recommend.

I ordered a personalised item as a gift for a friend. When it arrived it was beautiful but the wrong colour. It was late in the afternoon when I emailed to let them know. They emailed back minutes later asking for a photo so they could resolve the matter which I sent to them. Minutes later they emailed with an apology and offered a replacement or 20% off. I asked for a replacement which was sent that very day despite it being late afternoon and the item arrived the very next day.
The item is beautiful I know my friend will love it and I was extremely impressed with how they dealt with my query. These things happen and was human error, it was dealt with quickly, efficiently and professionally and most certainly wouldn’t put me off ordering again. In fact quite the opposite.
Lovely item and superb customer service

Products, delivery and customer service excellent!

My daughter received this as a present. Unfortunately, the original clasp didn’t quite close so we requested a replacement or a fix. Even without the original email confirming the order, the team were able to quickly and politely sort a replacement. Nothing was trouble for them and it was all done so pleasantly. Thank you to Lily and Charlotte in particular. The bracelet and the personalised engraving are beautiful and my daughter is delighted.

Ordered a few times and always been great service but this particular time I had a problem and in less than 12 hours Sophia found my order and issued a replacement that will be with me in 2 days. Excellent customer service and will definitely continue to shop with this company! 5 stars is not enough!

Amazing customer service.
I emailed them with an engraving query and they responded quickly and was able to meet what I required, with continuous communication.
Product is good quality too, will definitely recommend.

The item I ordered arrived quickly but was sadly damaged in transit. I was sent a replacement immediately. Great customer service and lovely product.

Had to report a broken locket, customer services answered promptly and immediately sent out a replacement. Well done Lisa Angel!!

I bought my son a personalized leather bracelet when he went traveling. Very sadly he lost his father 2 years ago so I wanted it engraved from both of us still so that “ his dad would still be with him on his travels”. He loved the bracelet and wore it for the whole time until literally on the last day he looked down and it was gone. He was so sad about this so I thought to cheer him up on his return I would buy him a replacement. I contacted Lisa Angel and explained what had happened as I just wanted to check I was ordering the same one, fully expecting to pay for a replacement. They were so kind and said they would send another personalised one out and wouldn’t charge! 2 days later it arrived when I was picking him up from the airport and he was so happy to have a replacement. Just wanted to share this story of the excellent customer service and kindness we experienced from them. X

My initial order got lost in the post (no fault of Lisa Angel). Once I got in touch they dispatched my order again and it arrived next day. Products are always high quality and lovely!

My first order with Lisa Angel, unfortunately the earrings I received were slightly damaged. I always dread contacting any customer service team, but Rose dealt with it all so swiftly! Her understanding and kindness was so appreciated and in no time at all a replacement pair have been posted for next day delivery. Thank you Rose for turning it around so effortlessly, it's obvious this business cares about its customers, wishing Lisa Angel continued success.

Absolutely fantastic customer service! I had to add an engraving to my necklace, and they did it super speedily. Their communications were always clear and prompt. Really felt like a personalised customer service, which you don't get much of nowadays

Best customer service ever! I bought a aset of 3 matching bracelets for myself and 2 friends, they are beautiful, but sadly, mine broke within a few days. I contacted them and immediately they sent out a replacement and were just so lovely! So impressed :)

Very impressive customer service which is very refreshing these days, well done Lisa Angel.

A special thank you to Rose who was very prompt, courteous & understanding, managing to solve my request within a couple of days.

Fantastic customer service. My issue was dealt with extremely fast and a replacement product arrived within 24 hours of me first raising a query. Super communication, many thanks indeed.

I ordered a personalised bracelet for my husband for Father’s Day. I’ve just received it and it’s perfect . Lovely quality, fab gift packaging and the service was brilliant. Will definitely be ordering more in the future. X