Lisa Angel Reviews 

I completely forgot to put the postal address house number and as a result obviously the parcel never arrived. I contact the customer services and within 5 mins the lady had re arranged another delivery for the day after with the necklace being for my nieces birthday. I couldn’t believe how polite, helpful and efficient she was and cannot thank them enough. Will be ordering again for other family member's etc

We visited the Leeds store, staff were unapproachable, made us feel uncomfortable and as if we should not have been in the shop. There was just one store assistant who stood there with her arms folded looking down on us, if we we touched something there were glares, my little girl ended up running out of the store, she felt so uneasy, we were nicely dressed, were carrying some nice bags so I can only put it down to the colour of our skin. Would not recommend over priced merchandise, copied from others I suppose. Never again.

Amazing customer service! I was able to get a music box personalised exactly how I wanted 😊

My pacel was sent back to sender as a mistake of my own and they have fixed it and was so kind and under standing and have re send it fir delivery

You immediately replied to my follow up email ..after I realised I needed to upgrade to faster delivery… you offered it to me as an act of goodwill , which was very much appreciated .

I was gifted a bracelet from Lisa Angel for my birthday back in January, and unfortunately it broke after a short time. I didn’t have a receipt, but I emailed customer service with a photo of the item, and I was genuinely impressed by how helpful they were.

From the very first response, they were polite, understanding, and quick to reassure me that they would look into it. I didn’t feel like I was being questioned or made to jump through unnecessary hoops, which made the whole experience much less stressful.

They kept me updated throughout, responded promptly to every message, and handled everything with real care and professionalism. Even without a receipt, they organised a replacement straight away and arranged priority delivery, which arrived really quickly.

It’s rare to come across customer service that feels this efficient and genuinely customer-focused. They made what could have been a frustrating situation incredibly easy, and I felt properly looked after the entire time.

I honestly can’t fault the service at all – it was outstanding from start to finish, and I really appreciate how helpful and responsive they were throughout.

Lisa Angel is the most lovely small buisness due to great customer but also lovely products for what I think is such reasonable pricing! I am so happy with my bracelet.

Special shoutout to Lily in customer service.

I have received an outstanding service, thank you Rose(customer service team) for your very kind help in ensuring that my purchase and request went smoothly. Love the musical jewellery box that I purchased for my grand daughter and I am very sure she will love it. It is of a very high quality and delivery was super quick. A very happy customer!
Thank you again...🙌🏻

Amazing customer service! I’m very impressed. I received the wrong item but was immediately sent the correct one and received it the following day. Thank you so much! Definitely recommend! :)

I love Lisa angel but I’m really disappointed with my gift boxes, they look so lovely on the pictures then it gets filled in with bits of cardboard.. doesn’t look pretty at all when you open it, I thought you would at least fill it with tissue I’m absolutely gutted 😞 I bought 2 boxes for friends to say thank you. Won’t be ordering again unless the gilling gets changed. For some reason it won’t let me put a picture on.

Absolutely fantastic customer service,
I ordered a ring and sadly it started to split they gave me a refund straight away, would recommend to anyone and I would purchase from them in the future, well done Lisa Angel fantastic company to buy from

Emily made a very easy customer service experience. She was really helpful and speedy with her replies!

I’ve not received my order yet but i had to contact customer service about payment and they were prompt, responsive and really helpful.

Absolutely beautiful necklace, Lisa Angel from start to finish was amazing, helpful and polite. Very highly recommended. I will 100% be ordering again.

Lovely company, I purchased a Men’s Woven Engraved bracelet for my partner. Such great quality and he wore it everyday. Sadly it broke whilst he was on holiday so I reached back out to Lisa Angel and they were kind enough to remind me it was still under warranty and sent out a replacement for me straight away. Was brilliant service I can’t recommend them enough!

Absolutely wonderful company to deal with. Emailed and had a positive response immediately, also items arrived even quicker than expected. The birthday girl will be very pleased I’m certain. All items are fabulous. Will use Lisa angel again.

Communication was great, they reached out to double check my customisation for the gift wasn’t an error, and once clarified it was despatched the same day. Only down side is when it arrived it was damaged, the cards lovely but the main part was the flower and it was broken and the colour was yellow its like a dead yellow and really dry looking. Nothing like the picture.

But I get that it kinda comes with the fact it’s a delicate operation to ship and stuff, they tried their best but colour wise felt awful giving it to the recipient it looked like it’s been in my wardrobe for weeks.

I bought the Celestial Metal Folding Jewellery stand and the product was gorgeous, very well made. My issue was with delivery, Lisa Angel used HIVED to deliver, and the item was left in a ‘safe space’ which I did not agree with, and I did not receive any confirmation it was there so the item was left outside overnight, causing the packaging to be rained on and destroyed. Luckily the item was OK and I have told HIVED about this. They suggested to contact Lisa Angel, who was quick to respond to tell me they are looking into this. It has been nearly 2 months, no one has responded, even after I sent a follow up email.

Lisa Angel customer service is amazing.Very speedy response.Felt as if I had stepped back in time to when customers were heard !! They even supplied another of their beautiful candles and helpfully suggested what to do so the issue didn’t happen again.Who knew wax had a memory!!!!🙂Fantastic

I ordered a personalised locket with engraving and photo on the Monday and I received it by the Wednesday , unbelievably fast, I also had to email the photo I wanted to be in the locket as this their procedure which I nervous but they responded to me so quick, was easy and simple, and the locket is just beautiful.