I debated on a 5 star review, and although the outcome was perfect, there was a bump along the way. The original tracking issued for the shipment was cancelled. In our correspondence back and forth... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery took about 10 days, which matched the estimate. The machine arrived in proper branded packaging and felt sturdy straight out of the box. I’ve mostly used it for blouses and trousers so far. I... See more
Company replied
I wear shirts most days for work so this has cut down a lot of morning hassle. No dry cleaner run no ironing board and no rushing around looking for one clean shirt. I can freshen up what I need witho... See more
Company replied
My dresses are the main reason I bought it and it handles them beautifully. Silk pieces always feel too delicate for my iron so I usually avoid pressing them myself. This makes them look neat without... See more
Company replied
Company details
Written by the company
At Lissaire, we believe life is for living not ironing. We set out with a simple mission: to transform one of the most tedious household chores into something effortless, freeing you to start your days calm, ready, and stress-free. Our signature solution, the Lissaire Smart Ironing & Drying Machine, brings that mission to life. With a quick attachment of a shirt, trousers or even shoes, you simply select your settings, press start, and let Lissaire do the rest. In minutes your clothes come out crisp, dry, and ready to wear no ironing board, no stress, no sweat. We built Lissaire with three values at heart: convenience, quality, and everyday ease. Designed to handle a wide range of garments shirts, trousers, dresses, polos, and shoes our system is meant to fit seamlessly into modern, busy lives. More than just a product, Lissaire is part of a lifestyle shift. We want to give our users back their time and energy so they can focus on what really matters: mornings without rush, comfort without compromise, and clothes that look good with minimal effort. Your satisfaction matters to us. We stand behind our product with a commitment to quality, good design, and support so Lissaire isn’t just another device, but a dependable part of your daily routine.
Contact info
United Kingdom
- lissairehelp@gmail.com
- www.lissaire.com
3.6
Average
220 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product and service
Great product, saves loads of time. Arrived promptly and customer service was second to none!
March 24, 2026
Unprompted review
Reply from Lissaire
Dear Kate,
Thank you so much for your wonderful review.
We’re delighted to hear that Lissaire is saving you time and that your order arrived promptly. It’s also fantastic to know that our customer service stood out — that means a great deal to us.
Thank you again for your support and for choosing Lissaire.
Kind regards,
Hana / Lissaire
- great customer service and service
- great customer service and service
- saves so much time
- fast shipping
March 26, 2026
Unprompted review
Reply from Lissaire
Dear Robert,
Thank you so much for your great review.
We’re really pleased to hear that you had a positive experience with our customer service and that Lissaire is helping save you time — that’s exactly what we aim for.
It’s also fantastic to know your order arrived quickly.
Thank you again for your support and for choosing Lissaire.
Kind regards,
Hana / Lissaire
Honest review
To all the weird reviews here, I’m not sure if you even purchased something. I really had a positive experience. They have great customer service and also respond very fast. The product is as well such a need and a problem solver for everyday. It saved me sooo much time. I literally hated to iron stuff and now it’s never needed again. It basically changed my life. It arrived very fast within a few days. Thanks a lot🙏
March 10, 2026
Unprompted review
Reply from Lissaire
Dear John,
Thank you so much for your incredible review.
We truly appreciate you taking the time to share your experience, and we’re so pleased to hear that Lissaire has made such a positive difference in your daily routine. Helping save time and remove the hassle from ironing is exactly what we aim to achieve, so it’s fantastic to hear it’s had that impact for you.
It’s also wonderful to know that you had a smooth experience with both delivery and our customer service team — we’ll be sure to pass your kind words on.
Your support and recommendation mean a great deal to us, thank you again for choosing Lissaire.
Kind regards,
Hana / Lissaire
Works amazing!!
I thought this wouldn’t really work but I’m amazed after using it for 2 weeks. It saves me a lot of time. The customer service is great and the shipping was fast.
March 27, 2026
Unprompted review
Reply from Lissaire
Dear Martin,
Thank you so much for your wonderful review.
We’re delighted to hear that Lissaire exceeded your expectations after trying it — that’s always great to hear. It’s fantastic to know it’s saving you time and making things easier for you.
We’re also really pleased that you had a positive experience with both our customer service and shipping.
Thank you again for your support and for choosing Lissaire.
Kind regards,
Hana / Lissaire
Great service, product arrived as indicated
Irons fantastically and helps me so much! Love it. Btw, I emailed to ask questions prior to buying my product and Hana provided all kinds of help and advice without me committing to buy ANYTHING FROM YOU! Now that’s class!
March 10, 2026
Unprompted review
Reply from Lissaire
Dear Milan,
Thank you so much for your amazing review — it truly means a lot.
We’re delighted to hear that you’re loving the product and that it’s helping you so much. That’s exactly what we aim to deliver.
Your kind words about the support you received before purchasing are especially appreciated. We always aim to provide honest, helpful guidance — whether someone decides to buy or not — so it’s wonderful to know that stood out to you.
Thank you again for your support and for choosing Lissaire.
Kind regards,
Hana / Lissaire
I had an urgent order and honestly…
I had an urgent order and honestly didn’t expect things to go this smoothly. The customer service team was super friendly and helped me out right away — everything felt effortless. My package arrived so fast, it saved me so much time and stress. Definitely one of the best shopping experiences I’ve had in a while!
March 10, 2026
Unprompted review
Reply from Lissaire
Dear Daniel,
Thank you so much for your fantastic review.
We’re delighted to hear that your urgent order was handled smoothly and that our customer service team could support you quickly. Providing a seamless and stress-free experience is exactly what we aim for, so your feedback means a lot.
It’s also great to know that your delivery arrived quickly and helped save you time — that’s always our goal.
Thank you again for your support and for choosing Lissaire.
Kind regards,
Hana / Lissaire
Any old iron!
I run a dry cleaning business and I have been looking for reliable cost effective irons to upscale my business and this one is perfect. The iron arrived very quickly and does exactly 'what it says on the tin' I am more than satisfied with it.
February 27, 2026
Unprompted review
Reply from Lissaire
Dear Dennis,
Thank you so much for your fantastic review.
It means a great deal to hear that Lissaire is being used within your dry cleaning business — that’s a real testament to its performance. We’re delighted that it’s meeting your expectations and proving to be a reliable and cost-effective solution.
It’s also great to know your order arrived quickly and delivered exactly as expected.
Thank you again for your support and for choosing Lissaire.
Kind regards,
Hana / Lissaire
Reply from Lissaire
Dear Aleksandar,
Thank you for your review — we really appreciate it.
We’re so pleased to hear that Lissaire is working well for your shirts — that’s exactly where many customers see great results.
Thank you again for choosing Lissaire.
Kind regards,
Hana / Lissaire
great customer service and service
March 25, 2026
Unprompted review
Reply from Lissaire
Dear Abeg,
Thank you for your review — we really appreciate it.
We’re delighted to hear that you had a great experience with our customer service. Providing helpful and reliable support is very important to us.
Thank you again for choosing Lissaire.
Kind regards,
Hana / Lissaire
They lie about risk free trial
It say risk free trial but they make you pay for return shipping which is $40-60 dollars. Its predatory and there is risk
March 24, 2026
Unprompted review
Reply from Lissaire
Dear Alex,
Thank you for your feedback. We’re sorry to hear that you feel this way about your experience, and we appreciate the opportunity to clarify.
Our 60-day risk-free trial is designed to allow customers to test the product and ensure it works for them. If a product is confirmed to be faulty, damaged, or not working as intended, we offer a full refund or replacement in line with our policy.
For non-faulty returns (change of mind), return shipping is arranged by the customer. As we operate internationally with multiple return hubs, we are unfortunately unable to provide prepaid return labels. Shipping costs are set by the courier provider and can vary depending on location, which is why they may appear higher than expected.
We understand that this may be frustrating, and we aim to be as transparent as possible by outlining these terms clearly on our website prior to purchase.
If you believe your product is not working as intended, we would strongly encourage you to contact our support team at info@lissaire.com, as this may qualify under our faulty item policy where alternative resolutions are available.
Kind regards,
Hana / Lissaire
Very glad!
There were some problems with the customer service communication at first but then the problem was all fixed. I order the iron machine as a gift for my husband’s birthday and he loved it. Very glad I got it for him. Thank you!
March 25, 2026
Unprompted review
Reply from Lissaire
Dear Maria,
Thank you for your review — we really appreciate you taking the time to share your experience.
We’re sorry to hear that there were some initial issues with communication, but we’re very pleased that everything was resolved in the end. That’s always our priority.
It’s wonderful to hear that your husband loved the gift — that means a lot to us, and we’re so glad Lissaire made a positive impression.
Thank you again for your support and for choosing Lissaire.
Kind regards,
Hana / Lissaire
I wasn’t expecting much if I’m honest
I wasn’t expecting much if I’m honest, but this has genuinely surprised me. I work long days and ironing is the last thing I want to deal with. This makes everything so much quicker and the results are actually really good—no creases left. It arrived quickly and was easy to set up.
March 20, 2026
Unprompted review
Reply from Lissaire
Dear Glowtrack,
Thank you so much for your thoughtful review.
We completely understand — after long days, ironing is often the last thing anyone wants to spend time on, so it’s fantastic to hear that Lissaire has made that part of your routine quicker and easier. We’re especially pleased that the results exceeded your expectations and left your garments looking crease-free.
It’s also great to hear that delivery was smooth and setup was straightforward — that’s exactly the kind of experience we aim to provide from start to finish.
Thank you again for choosing Lissaire and for taking the time to share your experience.
Kind regards,
Hana/Lissaire
It took quite some time to receive the…
It took quite some time to receive the product and well I’m a little less that impressed. I will use it more to insure it’s not user error
February 10, 2026
Reply from Lissaire
Dear Lawrence,
Thank you for your honest feedback — we really appreciate you taking the time to share your experience.
We’re sorry to hear that your first impression has been less than expected. To clarify, your order was placed on February 9th and delivered on February 20th, which is within our standard delivery timeframe. That said, we completely understand that waiting can still feel longer than anticipated.
We also appreciate you mentioning that you’ll continue using the product to rule out any user-related factors. As Lissaire works differently from a traditional iron, small adjustments can make a noticeable difference. For best results, garments should be slightly damp and properly positioned on the frame before starting a cycle.
We would strongly recommend taking a quick look at our 90-second “How To” video on Lissaire.com, as it demonstrates the optimal setup and usage steps and can help ensure you’re getting the best possible performance.
If you have any questions or would like personalised guidance, please don’t hesitate to reach out to our support team — we’re always happy to help.
Kind regards,
Hana/Lissaire
It took almost two months to arrive
It took almost two months to arrive, and they sent me one that doesn’t work.
February 16, 2026
Reply from Lissaire
Dear Daniel,
Thank you for your feedback, and we’re very sorry for the experience you’ve had.
Your order was placed on February 13th and delivered on March 18th. While this is slightly outside of our usual delivery timeframe, delays can occasionally occur due to customs processing, which is unfortunately outside of our direct control. That said, we understand how frustrating extended delivery times can be and sincerely apologise for the inconvenience caused.
More importantly, we would like to apologise for the issue with the unit itself. The problem you experienced was related to power compatibility, and this was an error on our side. We take full responsibility for this and are very sorry that the product did not function as expected.
A full refund has now been issued, and we hope this helps to resolve the matter as fairly as possible. While we’re glad we could provide a financial resolution, we regret that the overall experience did not meet our standards or your expectations.
Thank you for bringing this to our attention, and we apologise again for the inconvenience caused.
Kind regards,
Hana/Lissaire
Paid for 3 machines in January 2026
Paid for 3 machines in January 2026. Did not receive. Customer service response poor, 18 March 2026 advised customer service for a refund. Product not arrived. No refund, response from Lissaire advised refund sent. I’m going to ombudsman .
This is a scam, emails changed, website changed. DO NOT BUY, DO NOT RECOMMEND.
This company may be insolvent
Or does not exist.
I suspect fake reviews to boost produce.
DO NOT BUY
March 18, 2026
Unprompted review
Reply from Lissaire
Dear Shelley,
We’re very sorry to read your review and to hear how frustrated and concerned you feel. We take feedback like this extremely seriously, and we would like to clarify the situation.
Your order was placed on January 12th and dispatched on January 14th. Unfortunately, there was an issue with the shipping carrier which resulted in the parcels not being successfully delivered. This was outside of our direct control, however we fully recognise the responsibility to resolve this for you.
As part of our process, we were required to open a formal investigation with the shipping company before issuing a refund. Once we received confirmation from the carrier, a full refund was processed. We understand that this timeframe was longer than expected and sincerely apologise for the delay and the lack of reassurance during this period.
We would also like to address your concern regarding the website. We have recently carried out a website upgrade to improve usability, clarity, and overall customer experience. While this may have caused the site to look different, Lissaire remains the same legitimate business committed to serving our customers.
We want to be absolutely clear that we do not operate in the manner described, and we strongly refute any suggestion that we are not a genuine company. We regret that your experience has led to this perception, and we are truly sorry that we did not meet your expectations.
UPDATE - Full refund was issued after investigation revealed a logistics issue.
We appreciate you bringing this to our attention and apologise again for the inconvenience caused.
Kind regards,
Hana/Lissaire
Took a gamble as I love a good gadget
Took a gamble as I love a good gadget, took me by absolute surprise, it does what it says and is both simple to use and effective!
Feels like a quality product and simple to use. I've glady recommended it to others who have also placed an order
March 13, 2026
Unprompted review
Reply from Lissaire
Dear Taran,
Thank you so much for your fantastic review.
We love hearing that you took a chance on Lissaire and that it exceeded your expectations — especially as someone who enjoys trying new gadgets. It’s great to know you found it both simple to use and effective, as that’s exactly what we aim to deliver.
We’re also incredibly grateful that you’ve recommended it to others. That kind of support means a lot to us and to our growing community of customers.
Thank you again for choosing Lissaire and for taking the time to share your experience.
Kind regards,
Hana/Lissaire
Reply from Lissaire
Dear Tom,
Thank you for your review — we really appreciate you taking the time to share your experience.
We’re delighted to hear that the product performed exactly as described. Delivering on our promises is extremely important to us, so your feedback means a great deal.
Thank you again for choosing Lissaire.
Kind regards,
Hana / Lissaire
I bought this because ironing was…
I bought this because ironing was starting to pile up during the week and I just never had the time or energy for it. Since using this, it’s honestly made a huge difference. It smooths out wrinkles really well and takes a fraction of the time. Delivery was quick and when I had a question, support got back to me the same day. Really happy with it.
March 18, 2026
Unprompted review
Reply from Lissaire
Dear Jake,
Thank you so much for your kind and detailed review.
We’re really pleased to hear that Lissaire has made such a positive difference to your routine, especially when time and energy are limited during the week. Helping to simplify everyday tasks like ironing is exactly what we set out to achieve, so it’s great to know it’s saving you time while still delivering great results.
It’s also wonderful to hear that your delivery experience was smooth and that our support team could assist you promptly — we’ll be sure to pass that feedback on.
Thank you again for choosing Lissaire and for sharing your experience.
Kind regards,
Hana / Lissaire
I was the skeptic—until I realized it actually works.
I was the skeptic—until I realized it actually works.
Tried steamers, expensive irons, dry cleaning. Now I use Lissaire 4x/week. Clothes look better than my cleaner’s.
January 22, 2026
Unprompted review
Reply from Lissaire
Dear Dejan,
Thank you so much for your fantastic review.
We love hearing from customers who were initially skeptical — it makes it even more rewarding to know that Lissaire has exceeded your expectations. It’s great to hear that it’s become part of your regular routine and delivering results you’re genuinely happy with.
Your comparison to steamers, irons, and even dry cleaning really means a lot to us. That’s exactly the level of convenience and performance we aim to provide.
Thank you again for your support and for sharing your experience.
Kind regards,
Hana / Lissaire
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.