Listers Group Reviews 

2 stars lost, sadly. I never received any updates. Didn’t get a call to say the service was complete. I had to ring a few times to enquire. When I went to collect had to wait around for a while before I was seen to.
The car wasn’t washed/vacuumed. Had to go back in and complain. It was washed but not to a good standard.

Don't trust them they lie about the mileage and service history. Tripple check everything or buy from someone else. We trusted the salesman and have lost hundreds of pounds.

Reply:
Speak to Listers Boston they know exactly what they have done.

Helpful, highly professional assistance throughout by Jessica Daniel who dealt with all queries, issues and paperwork simply and efficiently.

All the staff I dealt with were friendly, efficient and helpful. The work was completed on time and the quality of service was exceptional. It was a very positive experience, as always!

Prompt polite service & comfortable environment to wait it.

Very efficient and polite, kept me informed

My car, from Listers, is now 15 years old. They still treat me like I just bought the car last week. The only place I trust to see me right. It's not cheap, but trust is worth money.

I felt I was kept informed throughout the time that my car was being checked. The lady at the desk was very helpful and knowledgeable and between us we agreed what "extras" were necessary and others could be left to a later date. She gave me the tel. of the man who could help treat some corrosion before the next MOT. It was good to return home in a VERY clean car!

Went in the morning, Car was serviced and returned same day.
Kim Baker was the service section receptionist, handled it well, she helped to get the service plan right.

Having said it was easy, it was crazy expensive for a toyota.

Polite and professional service as always.

I dealt with Jess in the service team and she was really helpful and informative when telling me about the progress with my vehicle.

Very professional from booking for the servicing to getting the work carried out. The recorded diagnostic review sent to me was particularly helpful. Overall, very satisfied with the outcome.

The service was very good and customer service very helpful.

Took car for MOT from the minute I arrived to when I left the whole service was first class.

Excellent customer service, professional in every way.
Michael thanks for communication throughout 😊

I arrived at the Stratford upon Avon branch at 8:45am and went to the reception. By 9:15am I still had not been seen. I was told several clients had arrived at the same time and that’s why there was a delay. I waited a further 10 minutes and watched 3 other customers, who had arrived after me, being checked in. When I finally got booked in, I was told ‘everyone had arrived at the same time’ clearly, that wasn’t the case. In all fairness I asked if my car could be ready any earlier than the ‘all day’ booking and I received a phone call at midday to say the car was ready. It was only an oil change. I picked the car up and had been offered a wash and valet - it must have been someone else’s car which received my wash and valet as it hadn’t been touched. Usually I go to Audi Solihull and will wait for an appointment to become available in future as the service I received at Stratford was not acceptable.

Managed to fit me into an already busy schedule which I appreciated.

Was not too impressed that my issue was not classed as a warranty issue.

Staff very friendly, helpful and keen to assist. First time there and easy to locate and to make way to City Centre whilst work carried out. Work completed in agreed time. Car cleaned so well I did not recognise it. Certainly will return and intend to make it my Audi dealership of choice in future.

All the jobs were done and communication met expectations.