Little Peckers Reviews 

13,151
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were unhappy with their experience overall. Consumers frequently noted that customer service inquiries went completely unanswered, leaving frustrated buyers feeling ignored and entirely unsupported by the team. Buyers also encountered severe delivery delays, missing contents inside packages, and order items arriving in a thoroughly damaged and unusable condition. Many customers stated they would never purchase from this business again due to these ongoing and frustrating issues. Some people were satisfied with prompt deliveries, receiving specific items in good condition that offered fair and reasonable value. A few reviewers also mentioned having previous positive experiences where orders arrived smoothly before recent operational problems began to occur.

What people talk about most

Order

Users describe profound frustration and disappointment regarding their order experiences. Reviewers... See more

Delivery service

Consumers find delivery service to be consistently frustrating, reporting that parcels frequently fail to... See more

Response time

Reviewers consistently express frustration regarding extremely slow response times and a general lack of... See more

Product

People report ambiguous experiences with product quality and orders. Consumers mention that the product... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing deep frustration over a complete lack of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Long delays in replying to customer service emails. Long wait for parcel to finally be delivered. And then as it came as two parcels with the same delivery sticker and reference DPD would only lea... See more

Rated 1 out of 5 stars

Sunflower seeds finally arrived via Yodel who ignored delivery instructions. Two months later birds are still not interested. These are much larger than previous years and don't flow easily in Nutter... See more

Rated 1 out of 5 stars

The delivery arrived late via Yodel (equally shoddy service). Yodel had thrown the box over a 6foot high fence - they never rang the bell and our car was in the drive! When we opened the box at least... See more

Rated 1 out of 5 stars

I ordered 3 bags of badger and fox biscuits on 27th December. I was unaware at the time of ordering that they were closed, I didnt receive an automated message back. I finally received my order today... See more


Company details

  1. Garden Center
  2. Pet Store

Information provided by various external sources

Little Peckers offers a wide range of high quality bird food and supplies. This includes wild bird food, pet bird food and poultry supplies.


Contact info

1.8

Poor

TrustScore 2 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.8

All reviews

(13,151)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful

Awful. Waiting over a week for a delivery. No contact, no reply to emails. Will never use again.

August 13, 2023
Unprompted review
Rated 1 out of 5 stars

Customer service non-existent

In line with what other recent posts have said my experience was similar. An order was placed and I received a Yodel tracking number two days later. However, every time I checked on Yodel tracking it said 'item with sender'. I emailed the company twice but never received any reply. The item did finally arrive but I am most unimpressed by the customer service which is appalling. I will not be using this company again and cannot recommend it.

August 10, 2023
Unprompted review
Rated 1 out of 5 stars

Stay well clear of this supplier

I also try to help out the small supplier, but this has been a shocker. Placed my order on 22nd July 2023, and I then got a tracking number from Yodel. Every time I looked on Yodel it kept saying the order was still with the supplier. Contacted Little Peckers by email and after 4 days they responded saying the warehouse was behind in their orders. By this time it was 29th July, I then contacted them to say can I cancel my order because I'd had to use a different supplier. Since then I've heard nothing, please see other reviews and stay clear.

July 22, 2023
Unprompted review
Rated 1 out of 5 stars

no delivery

Ordered from this company, took my money, no delivery, on googling their site, it shows this has happened before, no delivery no refund, can't get through to them by phone, text or email, have now been refunded as I paid through paypal, wouldn't trust this seller

July 31, 2023
Unprompted review
Rated 1 out of 5 stars

I've used little peckers since about…

I've used little peckers since about 2019 and was originally happy with my pigeon food and wild bird supplies but its a joke now. The IT guy there must be an idiot son or similar. Its a nightmare logging in and, ask for help and there's no customers service worth of anything. With regret I am not using this company again. its better for me to use £15 of fuel and travel 20 miles to collect feed elsewhere.

May 23, 2023
Unprompted review
Rated 1 out of 5 stars

Not worthy of one star

I would not give this company even one star. Customer service is non existent. I ordered 3 items and received 1 item, in an open box which was not related to my order. One week later I received another item, unpackaged, not related to my order. They do not answer the phone or respond to emails. you may be enticed in by a cheaper price but it will cost you in the end.

April 7, 2023
Unprompted review
Rated 1 out of 5 stars

Have ordered from Little Peckers…

Have ordered from Little Peckers regularly over the last 6 years or so without any problems. My last order on 26 April was acknowledged by email, but when I went to the website to check the status as I used to do before, I got a shock as the website was completely changed, and worse, all my orders were wiped out, as if I had never ordered anything from them. From the other recent reviews here, it seems as if I'm not the only one having this negative experience. My conclusion is that they've gone out of business, and they will not be fulfilling any orders that haven't been delivered. I have to look to my credit card company for a refund. Another indication this is the case is that the same products advertised on the revamped website are priced at 3 (yes, THREE) times the previous price, so no one's going to order anything at those prices. Stay away from this supplier.

May 4, 2023
Unprompted review
Rated 1 out of 5 stars

Poor Service

Ordered from this company a few years ago with no problems at all. Placed an order on 25th April 2023 with email confirmation from them and the payment provider but nothing since. When I log in it shows no orders as another reviewer has found. Sent a reminder email today but having now read other reviews I'm not hopeful of being contacted and will look into getting a refund.

After two emails and several weeks delay I did get a full refund.

May 3, 2023
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

I placed an order on 20/4/23 and have had no acknowledgement. I sent an e mail asking for an update but as at 3rd May still no response. I will not use this company again as customer service is appalling.

May 3, 2023
Unprompted review
Rated 2 out of 5 stars

Update- Parcel Received / Can someone from this company please…

Update on original review below. I have changed my stars from one to two, as I did receive my parcel 9 working days later however still only giving 2 stars as no communication from the company since my original confirmation of order. It would be useful if queries were answered and notifications on how long it was going to take for goods to be received. I had to buy one of the items from another supplier as didn't know if I was ever going to receive my goods.
Original Review - Can someone from this company please contact me. I made an order on the 27th of April I have had no delivery notice, checked my order online the company have changed the website it says I have no orders. Tried to email them and email has been sent back as a failure notice. No phone number on the new website. No other way of contacting them. I have ordered from this company before with no problems at all, now everything is very dodgy!! What is going on?

April 27, 2023
Unprompted review
Rated 5 out of 5 stars

Problems Sorted??

Placed an order online on 20th April 3.00pm. Really pleased when the correct order was delivered by yodel on 22nd April at 3.30pm. After reading all the negative reviews glad Little Peckers seem to have sorted out their problems. Will definately order from them again.

April 20, 2023
Unprompted review
Rated 1 out of 5 stars

Do not use

WARNING Do not use, only part of my order was sent, emailed three times and no response

Still no refund for missing items

April 12, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely horrendous

Absolutely horrendous. Do NOT order anything from this company.
I ordered some Vionate vitamin powder for my parrots.
That was 10 days ago.
I've emailed them three times. No response what so ever.
No telephone contact number ( should ring alarm bells)
I'll be taking it up with my bank to raise an issue with this transaction.

Just don't buy from here. Might cost you more from a known, bigger brand supplier....but at least you'll get it.... and on time!

Wish I'd checked out this company on here first.

April 7, 2023
Unprompted review
Rated 1 out of 5 stars

Absolute shambles of a company!

Absolute shambles! Please think twice before placing an order with this company. I had chickens and a coop being delivered imminently so ordered a few week before, however chucks had been set up ready waiting for food and bedding for about a week before this turned up. Took around 2 1/2 weeks to even ship! Only got a rush on posting it when I asked where it was as had run out of the food I had been forced to order from Amazon because there was no sign of it! I was told due to staff shortages in warehouse! Had I been informed it still hadn't even been shipped despite showing on website as picked, I would have cancelled, but was not given this option and it was posted the same day I got my response on this so was too late to di so. When it finally did get damaged it had been badly packaged with minmal packing materials and plastic tubs smashed and layers pellets everywhere. This was not evident until opened but got pathertic refund and no apology as it was "salvaged" despite me ordering tubs for storage purposes which were smashed and useless to me. Definitely avoid and will not be using again! They also are stating on their website that they have 5☆ rating on Trustpilot...how on earth are they getting away with that? Avoid, avoid, avoid!

March 22, 2023
Unprompted review
Rated 1 out of 5 stars

Bad so bad

Place a first order on 10th March of budgie food 20kg. Got my PayPal email waited waited so I contacted them saying I've not had confirmation I'm very worried as disabled woman I rely on deliveries took 2 days to just say delivery 3 to 5 days it's now Thursday 16th March still no delivery I've sent another email but no reply.

My first and last order ever of them.

March 10, 2023
Unprompted review

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