Livedrive Reviews 

Terrible. The software stops working without warning.. the support takes at best 2 days for a response and in the last instance they simply closed the ticket without a response.. no phone numbers so cant call... not GDPR compliant. Useless service I wish I had never come across. I has started the long process of migrating my 11tb of cloud data elsewhere. AVOID AVOID AVOID

Terrible service and appalling download speeds - I have 75MB/s download speed and yet I am getting a low as 24KB/s from Livedrive some times and at best 3MB/s . Its terrible service and absolutely not for a small business it is taking weeks to download.
Do not touch them - use Dropbox or anyone else.

I have signed for NAS backup and got charged two fees - $88.90 and 84.00 in same month. After that I started my upload process to their cloud. I have 1Gbs FIOS connection and my upload was from dial-up days hoovering between 1.1Mbs and 1.3Mbs... After few weeks of struggling and countless emails to them I decided its time to cancel my NAS subscription and I asked for a refund... At that time rep named Gourdev from Livedrive told me that I have signed for full year and I will not be able to get refund since its more than 14 days from the date I signed. I was trying to explain to Gourdev from Livedrive that after few weeks of trying to get that backup upload work - it still not working and that is the reason I want to cancel… I explained that upload speed would hoover between 1.1Mbs and 1.3 Mbs and upload process crashes every few days. Simply this is not a solution for me where I have several TB of data that needs to be uploaded and with such slow upload speed + crashes it would take me another few months to complete.
They refused to issue any refund claiming that in contract states that I will be charged two fees ($88.90 and 84.00) after 14 days of free trial. The thing is that we tried that thing to get it to work in these first 14 days but we couldn’t and they still believe they should get paid for service they never delivered. Shame on you Livedrive.

I am currently with IDrive where my NAS backup works fine and I can cancel at any time I want.

I had 10tb of storage with Livedrive. I have had issues several times with them. Their system let me back up my last 4 computers. I'm a photographer so could be bankrupted If I loss images. I looked online about a month ago and had 9.7tb of used storage. Two weeks ago I looked again and hadn't deleted ANYTHING and noticed I suddenly had only 5.3tb of storage. They deleted 4tb of my files. I didn't get a warning of this. The files had been on their server for 3 years. I had this reply to them after they tried to fob me off." I am sorry to have been the bearer of bad news, I certainly understand your position on this situation perfectly. Unfortunately, as mentioned during our conversation, at this point, the data you mentioned is no longer recoverable on our end due to reasons we talked about" I am now frantically trying to download the remaining 5tb of files they have. For some reason they are going to take months to download even though I have the fastest fibre broadband. I have done speed test and Im felling like they are making my downloads as slow as they can. Terrible avoid! AT NO POINT AND AT NO TIME SHOULD THEY EVER DELETE MY FILES.

We have been using livedrive for the last year and it seemed like a good idea as the pricing model was simple - you pay £500 a year for unlimited clients and unlimited storage until without warning they changed the pricing model to cap that £500 a year you spend to 5TB then every additional 5TB will cost you around £60 per year - I don't mind this increase as long as the product is robust but this is not the case - The software keeps crashing on all Apple computers - I have a lot of customers with apple computers and every day I get a call saying Live drive has crashed again - when submitting a support ticket they responded saying they where looking into it but its now been 1 month without any solution what so ever - So I am now left with angry customers and a lot of my time wasted due to there poorly written software. I would keep well away from this company.

For starters, get the hell off my bank statement. This company I have never heard of suddenly appears out of the blue, taking payments from my account, something seriously fishy going on here, have investigated, not bothered contacting the company. Too much hassle, just direct contact with the bank.

Livedrive is a great concept, very poorly implemented. Lies abound in the advertising. Sharing files exposes files and folders that you did not fact share with a given user and when you report this you are told thast the behaviour is expected! You files are not stored encrypted on their servers. Uploads are very, very slow, expect to spend weeks uploading your files. The Mac client bearly works, and you are unable to delete files once uploaded, not even Livedrive support can delete them. The support is non-exisitant or takes weeks to respond. You get ads for other cloud storage providers in your web portal. Syncing is slow or non-existant. All in all too many security and use issues to list here. Best AVOID AT ALL COST!

Well, you really get what you pay for. I would recommend Dropbox anytime over this. What good is a cheap backup software if it takes forever to load your images, video and other documents.