Livefood UK Ltd. Reviews 

Excellent customer service - they really go out of their way to make sure you get the service you should. Food quality is excellent - even when Royal Mail lost my parcel for a week, the insects were still in good condition and very usable - only lost a few.

Brilliant product and service. Wholeheartedly recommend this company.

the quality of the produce has always been excellent and delivery always prompt. Livefood quickly respond to emails and are happy to give support and advice - an excellent experience every time!!

Always used these guys for any livefood I've needed to order. Food always great but the last couple of times I've tried to order my computer has blocked the site and warned of compromised or out-dated protection.

I’m a breeder of hognose snakes and have a need of large amounts of good quality frozen mice. My first order saw Steve being extremely patient with me and all my requests! Product (frozen mice) were top quality! Can’t recommend enough.

Ordered day old frozen chicks for my cornsnake, live foods uk have the best service I’ve ever seen, quick, professional and the most important the chicks are in amazing condition and arnt decaying or burst inside the bag like I’ve received from pet stores. Also the staff are really helpful and did not hesitate to help any queries ive had plus they are quick to respond. The chicks arrived to my door frozen which I was surprised but the care that was taken to ensure the quality was the best... once again thank you so much for the amazing service I WOULD HIGHLY RECOMMEND to anyone, I’ll be ordering again that’s for sure 💯

Always buy crickets, locusts and wax moth larvae and have never been let down by this company. Well packaged and all insects look healthy. Will recommend to anyone. Great price and very quick delivery!

Lovely customer service. I buy brown and black field crickets from Livefood UK, as well as jelly pots for them. I've never been anywhere else where the crickets have lived healthily for months (I looked up their life span and they seem to outlive that as I look after them like pets before I give them to my gecko). The crickets are always packaged well, even when ordering with other items. Delivery is really quick. Love the fact you can choose repeated delivery which is really helpful if you forget. Never had any issues with this company. Love them... thanks :-D:-D

Had a load of crickets and for some reason a random locust loose in the box. They claimed that the plastic box must have opened during transport which can’t have happened because it was completely shut to the point where I had to pull all the way around the box to get I open so there is no way it accidentally came open and then sealed itself shut again during transport. Glad I know what they are like now so that I definitely know to shop elsewhere.

First time I ordered from live foods UK and I have to say I’m impressed. Price was good, package came quickly and was well packaged. Will be ordering more from them in future.

Absolutely amazing, completely happy with my order.

Affordable. Quick delivery, secure in box. Always good quality of insects!

Cheaper and better - been using them for a few months now to buy bulk as it is cheaper than feeding from pet stores but no compromise on quality. Website is easy, phoned for help regarding a hot weather order and staff are efficient and helpful. Substrates/sphagnum mosses are also near half the price of shops like pets at home! Always frozen perfectly even after delivery. awesome website makes keeping reptiles easy.

Absolutely superb. Great range of products, great prices and fast and efficient delivery times. Can't rate them highly enough.

Top service great communication and quality. Fast delivery and goid price.

I started buying mealworms from you, I think last year, when my usual companies couldn’t supply any. I would just like to say how pleased I am with your service. The communications are second to none, my orders have consistently arrived on time, and the mealworms are in really excellent condition. I hope to continue ordering from you in the future!

I have ordered from this company a few times and normally have no problems however this time despite paying extra for next day delivery as I required it in a hurry my order arrived late.
Not so much of an issue normally except I was away this time so late delivery was no use to me.
However upon return and opening my order 4 days later I discovered my order was also wrong and they had sent 2 tubs of morio worms instead of one tub of morio worms and one tub of xl mealworms.
Seeing as they had written on the lid of one box that it was instead of the mealworms It was not a mix up so I feel the least the company could have done was email to see if I was ok with this replacement or if I would have preferred a refund. In this case I would have taken the refund as have no use for two tubs of morio worms and specifically placed the order for the xl mealworms as my local pet shop doesn’t stock them.
I Will definitely think twice in future before ordering from them again and feel extremely disappointed by the service I received.

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Update after reply from livefoods !

While I can appreciate livefoods May have felt they were being helpful substituting the order instead of waiting for confirmation that it would be ok to do so and delaying the order, in my situation this was not helpful as I have a very picky bearded dragon who will only eat a few morio worms occasionally so never use a full tub never mind two but I don’t expect others to know this only deliver the goods I purchase.
In regards to the refund that was apparently sent, during our emails there was no mention offering a refund at all and upon checking my financial records to date I have not received anything.

Easy and quick to deal with and always good quality foods for my animals, I have ordered 6 times now and never had a problem at all. I would recommend to everyone, better than going to a pet shop especially if you need a lot of feeders you would save money ordering in bulk.

I’ve been using this company for a few years now, they’ve never made a mistake on their part and always arrive healthy and well packed. Both my beardies and gecko loves everything they have to offer. I love that they are so affordable and that they supply not only the live feed but the equipment to care for the live feed. Never gone back to PersAtHome after finding this.

Easy ordering , fast delivery and healthy live insects ! Will use again .Brilliant service thanks