Livefood UK Ltd. Reviews 

519
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

After the debacle with my usual supplier I turned to Livefood UK. It's early days but from what I have seen so far I am delighted with their service and the quality of the product.

Company replied

Rated 5 out of 5 stars

Absolutely fantastic experience . Have used livefoodtamworth for a while now , tried other companies before and none of them compare . My bugs are always delivered fast , I think the most dead bugs I’... See more

Rated 5 out of 5 stars

Cheaper and better - been using them for a few months now to buy bulk as it is cheaper than feeding from pet stores but no compromise on quality. Website is easy, phoned for help regarding a hot weath... See more

Company replied

Rated 3 out of 5 stars

Ordered the product and received it within 2 days which was better than my expectation. However although it was wrapped in copious amounts of bubble-wrap the packaging had slightly split inside, leaki... See more

Company details

  1. Pet Store

Information provided by various external sources

We are a family run business trading since 1989 first under the Name Chiltern Reptiles and then became an incorporated company in 2003 when we changed our name to Livefood UK Ltd. Because we are a small close knit company with just 10 employees we are able to really concentrate on customer care which has been the driving force behind our continued growth despite the harsh economic climate. Mail order livefood supplies for reptiles birds monkeys spiders lizards snakes frogs toads newts. Also full range of reptile accessories and vivarium supplies.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

519 reviews

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4.6

All reviews

(519)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

The Best bugs I've bought. Happy reptiles!

Great service. Goods dispatched same day and mine have always arrived next working day. The quality of the bugs is second to none. Bigger, healthier and last longer than the usual half dead crap you get from your local pet shop, which usually cost more too! George my chameleon sends his thanks! Will only use these guys from now on.

June 14, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent! Better Than "Mainstream Pet stores"

Been using this site for a couple months on and off. The quality of live food delivered is excellent - better than the mainstream pet stores where I can often buy live bugs with some dead ones mixed in. Works out cheaper for me on the whole to buy from Livefood UK and delivery is usually 1 to 2 postal days. Overall a happy customer and I'll be using again :-) thanks Livefood UK

June 2, 2017
Unprompted review
Rated 5 out of 5 stars

I have a repeat order for frozen mice …

I have a repeat order for frozen mice from this company. The mice always arrive cold (I feed on the day they arrive, so no need for them to be completely frozen) and in excellent condition.

Recently my order arrived and part of it was missing. I contacted the company straight away and they responded within an hour, apologising for the mishap and promising to immediately dispatch the missing item. They did so and the item arrived within 48 hours. I was very impressed with the professionalism of this company and will definitely recommend them to anyone needing supplies for their pet reptile or amphibian.

May 3, 2017
Unprompted review
Livefood UK Ltd. logo

Reply from Livefood UK Ltd.

Thank you for the nice review, we do try very hard not to make mistakes but when we do we will always make sure that we put it right as soon as possible.

Rated 5 out of 5 stars

Excellent, friendly experience.

Excellent, quick service. Even when the post office messed up our delivery, we were sent another box out asap, no queries. Thank you for your high standard of service, as always.

February 27, 2017
Unprompted review
Rated 5 out of 5 stars

Execellent

have been using this company for months now, can't fault the service or the delivery schedules.
Ordered a cricket keeper but was damaged on arrival. Sent photograph to them as requested and they went over and above what was required of them.
The top of the keeper lid was broken, they sent a complete new cricket keeper.

February 22, 2017
Unprompted review
Rated 5 out of 5 stars

All round greatness

My first order with you guys at live foods and I'm impressed healthy locusts, fully loaded pots.

Thank you for the great service very impressed.

February 21, 2017
Unprompted review
Rated 5 out of 5 stars

Very good supplier of reptile food and accessories

Good prices. You do pay for delivery, but the cost plus delivery tends to be cheaper than other sites that offer free delivery.
Prompt delivery, generally 2 to 3 days, standard delivery.
An excellent range of foods and products, essentially everything you need to look after reptiles (geckos and skinks in my case). I haven't found a site with a better range.
This is NOT a critisism of Live-foods, it's a word of advice:
Don't order crickets, that may sit in the post over the weekend, during wintertime, they get cold and some may die.

September 29, 2015
Unprompted review
Rated 5 out of 5 stars

Really impressed

I ordered for the first time yesterday afternoon, and got my order first thing this morning. I ordered some locust which I have to say some are a bit on the big side, and some Arcadia lights which are in my viv all working. Ver happy with the service, will definitely order again.

April 22, 2015
Unprompted review
Rated 5 out of 5 stars

Exellent service!!

Really good service from livefood.uk ltd, very quick delivery, and brilliant selections of live foods available.
They have a repeat order service too, so no need to keep ordering each week, they'll do everything for you!

Just a good local company :)

March 20, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent products &service

Have used this company for many years for live food and accessories for my beardies and have never been disappointed. Food is always fresh and lasts longer than from any other sources. Promt service and very reasonable postage costs. Had a slight issue recently due to a failure by royal mail and staff dealt with it quickly, great customer service. Hope to use them for many more years.

December 9, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Speedy delivery, and the crickets I ordered were all very healthy. Could not ask for a better service!

November 30, 2013
Unprompted review

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