While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I attended Gospel Garden today at Crystal Palace Bowl.The performers and event was great BUT I feel scammed by Live Nation. I paid for VIP tickets with seating but the VIP area was separated from the... See more

Rated 1 out of 5 stars

Live Nation CZ hit rock bottom in Prague. No lockers for backpacks, no wristbands or stamps to let you step out and come back in. Due to a trivial situation where I was just helping a friend with thei... See more

Rated 1 out of 5 stars

Pay £150 for a ticket to then have awful sound quality to the point that you can't make out which song a well loved band is playing. When submitting feedback and a complaint to livenation it was compl... See more

Rated 1 out of 5 stars

Always first priority is to scam people on money. In 2 concerts already they take extra 3 eur for glass deposit, and later to get back deposit they leave one kiosk after concert, when at concert is 4... See more

Company details

  1. Event Ticket Seller

Information provided by various external sources

Find concert tickets, tour dates, seating charts and show information on LiveNation.co.uk, the world's largest concert search engine. Get tickets early with our exclusive concert ticket presales


Contact info

1.1

Bad

TrustScore 1 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(227)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

What a terrible choice to use the…

What a TERRIBLE choice to use the LiveNation presale for The Who tickets!! Chose "best available" and got crap tickets looking at an angle to the stage when there are STILL better tickets available now. I feel so dumb not checking out Trustpilot reviews first!!

September 22, 2019
Unprompted review
Rated 1 out of 5 stars

Completely Pointless

EXCLUSIVE PRESALE! is Completely Pointless.
Even tickets I could get the day before for seating were not available.
There is no point whatsoever doing this for popular artists.

September 19, 2019
Unprompted review
Rated 1 out of 5 stars

Me registro con livenation…

Me registro con livenation específicamente para comprar las entradas de la preventa de Rosalía hoy. Salen a la venta a las 10:00. Trato de comprar las entradas a las 10:30, 11:00, 11:30... No están agotadas. Me pone que no están disponibles y no las puedo comprar. Pruebo de diferentes formas, pinchando en distintos precios y distinto número de entradas y siempre aparece el mismo mensaje.
Ahora sí están agotadas.

I registred with livenation to buy Rosalia's tickets .I kept trying since 10:30 this morning. It showed the same message "tickets not ailable now". I tried different prices and different number of tickets, but it showed the same message over and over. Now it says that there are no tickets to pre-book.

September 18, 2019
Unprompted review
Rated 1 out of 5 stars

if you can avoid it

if you can avoid it, buy your tickets elsewhere, i purchased tickets for an event 5 days away back in Jan, and Live Nation refuse to send my tickets out or confirm where they are or where else i can collect them from, if i could give less than 1 star i would. as they do not have a phone number listed on their site i have to resort to facebook messenger and email, both of which my messages have been ignored.

August 5, 2019
Unprompted review
Rated 1 out of 5 stars

Absolute disaster

Absolute disaster - took them over a month to inform me that they couldn't help me with my complaint because I lived in Northern Ireland!!!! Was seated directly in front of a large pillar at the Bon Jovi concert in Dublin and were refused when we requested to move to empty seats. Now contacting Stephen Nolan and Watchdog - not letting this go - too much money lost on this "experience" - £600

August 2, 2019
Unprompted review
Rated 1 out of 5 stars

Customer service - Complete disaster

Customer service: Inexistant
Reply to your emails: Inexistant
Follow up on Merch orders: Inexistant

Live nation does not care about customers, they care about money.

When you send a message on Facebook, you have just an AI reply which does not make any sense.

Recommendation: do not order merch with them, or if you do, goodluck.

April 5, 2019
Unprompted review
Rated 1 out of 5 stars

Can never get any tickets through this…

Can never get any tickets through this site! Always something goes wrong, payment screen never loads or you get stuck in an endless cycle of constantly clicking on 'buy tickets' for it to refresh the page! Dosn't matter if your using laptop of phone it's always the same rubbish process.
Absolute joke!

January 18, 2019
Unprompted review
Rated 1 out of 5 stars

Denied reasonable refund request

Denied reasonable refund request, wasted our time. DO NOT BUY TICKETS THROUGH THESE PEOPLE, just boycott them. Unacceptable attitude towards paying customers.

January 16, 2019
Unprompted review
Rated 1 out of 5 stars

Ordered an XL T-Shirt back in September…

Ordered an XL T-Shirt back in September 2018 for a concert I was attending on 15 December 2018.
Took delivery of the item on 7 December 2018, ten weeks after placing the order but the size was wrong, they had sent a size Medium.
It was too late to order a replacement so I sent it back and requested a refund.
After contacting Livenation to enquire about the refund a number of times with no response, on 9 January 2019 I was finally reimbursed.
Absolutely appalling customer service.
I will not buy from this company again...

January 10, 2019
Unprompted review
Rated 1 out of 5 stars

Sold my email and phone number

From what I can tell they have sold my e-mail and phone number off. After purchasing the tickets there greedy little site had some 10 nonsense offers like buy $100 food service for $5, or you've won a cruise would you like them to contact you. After closing all these nonsense deals and unchecking everything, within 5 minutes i got a call about my free cruise. The next day I am getting emails from the food delivery service. All this on top of a convenience fee for doing all the work to purchase the ticket myself.

I do not understand how these ticket resale companies are even a thing. It disgusts me how greedy they are. It disgusts me how they sell my info even after I just paid them and said no to there nonsense offer. Hopefully someday these resale companies are destroyed.

December 14, 2018
Unprompted review
Rated 1 out of 5 stars

Tried numerous times to buy tickets…

Tried numerous times to buy tickets this morning. Managed on 4 separate occasions to get 2 tickets but each time it wouldn't allow me to input my payment details therefore resulted on me losing out on tickets....they then sold out not long after! I contacted them via twitter and their customer services complaints department to which their reply was basically "it's nothing to do with them" I definitely wouldn't use this site to depend on getting tickets....you'll only be let down!

October 24, 2018
Unprompted review
Rated 1 out of 5 stars

Don't get ripped off by Buying a VIP package.

Do not use this company.
Paid for a VIP gold package, £134 Per ticket, man in a non VIP adjacent seat ticket cost him £70. Do not fall prey to this scam. The terms of the package are not honoured at the venue. There was no designated representative, In fact the staff at the venue did not even recognise the term VIP package, no souvenir lanyard, after 35 mins looking for a manager was appeased by being given a plastic carrier bag containing a program, a postcard and a cheap toy butterfly worth about 5p.
Complained to VIP nation, spoke to 2 very condescending 'people', Garth Heron and Elvin Cooksey they constantly spoke over me, would not listen to my complaint. No apology, They did not fulfil the terms of the VIP package but attempted to tell me that they had! She eventually fell back on the old chestnut of, 'put it in writing and well look into it'. Cooksey refused to give me the details of her superiors. Actually admitted to me that she had been told by Paul Robert Latham, Alan Brian Ridgeway, Stuart Robert Douglas and Niall Alphonsus Dunphy all directors of VIP nation, not to give out their names or details.
The staff are well trained in 'fobbing off' and not listening. If you like being wound up by junior staff then do call 07947718121 and just listen to the tones of their voices, you'll get the picture.
Well Cooksey is this considered writing?

September 20, 2018
Unprompted review
Rated 1 out of 5 stars

Live nation staff are vicious bullies!!!

livenation event staff are total scumbags. Their policies for customer treatment is terrible. Their overly aggressive attitudes towards ticket holders by their staff is disgusting and frankly quite frightening.
I will never pay to see any performer that use them. This companies practices should be investigated by the authorities.

September 18, 2018
Unprompted review
Rated 1 out of 5 stars

multiple times now for different bands…

multiple times now for different bands i've had "presale" with them, when the release date and time comes no presale link and lots kicking off on social media, i'm looking into reporting to trading standards as this is obviously some type of con or under the table selling to other sites / businesses etc.

September 18, 2018
Unprompted review
Rated 1 out of 5 stars

For my wife's birthday we booked…

For my wife's birthday we booked tickets to see il divo at stansted house. Shortly prior to the day I was contacted offering a VIP upgrade at an additional £400.00. Having front row tickets I thought this would round the experience off as a surprise. DONT BOTHER. We drank our complementary plastic glass is champagne in front of the whole audience, Il divo looked uncomfortable, hand shake, photo the whole process lasted less than 3 minutes.
Complete rip off. Phil Kemp, Chichester, West Sussex

July 21, 2018
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look