Needed some detail advice before purchase. Got quickly by phone through to your sales department and a very competent person was able to answer all my questions, Well done!!
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See what reviewers are saying
What a great company. When I called, I spoke to a very helpful customer service advisor. The price for the 3 shower trays was very competitive. Order was made pm on Monday and delivered Wed... See more
Company replied
BRILLIANT PRODUCTS & SERVICES Living heat recently supplied us the full package to provide a warm enviroment in our home, super smooth end2end process ! Competitive Prices Fantastic Range... See more
Our order was made on line but we spoke to the seller beforehand to check what we were ordering was correct and equally to ask some questions about the underfloor heating. The person was very knowledg... See more
Company details
- Heating Equipment Supplier
- Bathroom Remodeler
- Boiler and Heating Service
- Home Improvement Store
- Technical Service
About Living Heat
Written by the company
The Underfloor Heating Experts
Living Heat Ltd is an electric under floor heating systems specialist.
As Part of the THEAWKGROUP, Living Heat is the web based side of our business and is located in the South West.
Living Heat under floor heating systems are distributed throughout the UK and has a growing worldwide customer list.
Although the AWK Group was established in 1999, Living Heat is a relatively new addition.
Widest Range Of UFH Systems, Insulations & Thermostats In The UK
Formed to offer web based sales for our large and growing range of electric under floor heating systems, insulations and ancillary products.
Our aim is simple. To offer high-quality electric under floor heating system and ancillary products at competitive prices.
Backed up with expert knowledge and a highly efficient, friendly and comprehensive service.
We offer FREE technical help and advice on all Living Heat underfloor heating systems to the public and trade alike.
We are here to help.
If you have any questions or require assistance with any projects, please do not hesitate in getting in touch with our friendly team.
Next Working Day Delivery
All products are held in stock and ready to be shipped
Orders placed before mid-day (12PM) will be shipped out on a next working day service
Got Any Questions, Give Our Team A Call Or Email
Contact info
Unit 8 Trojan Industrial Estate,, TQ4 7EP, Paignton, United Kingdom
- 01803 316060
- sales@livingheat.co.uk
- www.livingheat.co.uk
4.7
Excellent
286 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Living Heat
Good Morning Anthony,
Thank you for your order and glad we could assist you on this project.
If you need any help in the future, then please get in touch again.
Warm Regards
Graham
Living Heat LTD
Good Customer Service
Needed some detail advice before purchase. Got quickly by phone through to your sales department and a very competent person was able to answer all my questions, Well done!!
April 2, 2026
Reply from Living Heat
Hi Peter.
Thank you for leaving us a great review, this really helps us grow as a company and great to hear that our team are providing great customer care.
Please get in touch with a member of the team if you have any further questions.
Thanks again.
Rob
Living Heat
What a great company.
What a great company. When I called, I spoke to a very helpful customer service advisor.
The price for the 3 shower trays was very competitive.
Order was made pm on Monday and delivered Wednesday.
A company who provide first class customer service.
Thank you.
March 30, 2026
Unprompted review
Reply from Living Heat
Good afternoon Caroline,
Many thanks for the positive review!
We always do our best to offer the best service and quick delivery for our customers and feedback such as yours is much appreciated.
It has been my pleasure dealing with you and Martin, and please do not hesitate to get in touch if you have any requirements in the future. Shower trays, insulation or heating. We have got you covered!
Warm regards,
Mike
Living Heat
Reply from Living Heat
Good Afternoon Dave,
That is great to help that my colleague could assist you with your query.
We pride ourselves on our customer support before or after an order is placed, so really appreciate your feedback with the help from Mike.
If we can be of further help in the future, then please don't hesitate in getting in touch.
Kind Regards
Rob
Living Heat LTD
Reply from Living Heat
Good Afternoon David,
Thank you for your order and great to hear we could help with this project.
If you need any further help in the future, then please let us know.
Warm Regards
Graham
Living Heat LTD
Reply from Living Heat
Good Morning Rob,
Thank you for your order of the 150W/M² Aluminium Foil UFH Mat & Impact Plus Insulation.
Glad to hear that installation went well and you are happy with the end result.
If you need any further assistance in the future, please don't hesitate in getting in touch with the team.
Warm Regards
Ben
Living Heat LTD
Great support and turn around of order
Great support and turn around of order.
Prices are good, will be using these guys again for sure.
January 23, 2026
Reply from Living Heat
Good Afternoon Peter,
Thank you for taking the time to review our service and glad we could assist with this project.
If you need any further help in the future, please don't hesitate in getting back in touch.
Hope you have a great weekend.
Warm Regards
Graham
Living Heat LTD
Reply from Living Heat
Good Morning Adam.
Great to hear you are impressed with the product and service received. Thank you for taking the rime to review us on Trustpilot.
If you need any assistance in the future, then please don't hesitate in getting in touch.
Warm Regards
Graham
Living Heat LTD
Reply from Living Heat
Hi Kerry,
Glad we could help with the supply of the Wi5 Wi-Fi thermostats. Hoped that sort things at your end, which assuming it has.
Your order and time to write this review is greatly appreciated by all the team.
If you need any help in the future, then please don't hesitate in getting in touch.
Warm Regards
Graham
Living Heat LTD
A very good product
A very good product. It works really well. This is the second time we are using living heat and we will use them again in the future.
January 5, 2026
Reply from Living Heat
Thank you Bernie, and glad to hear you are happy with the products received.
Look forward to serving you again in the future and thank you sincerely for taking the time to review the service.
Warm Regards
Ben
Living Heat LTD
Delivered as said they right on time
December 17, 2025
Reply from Living Heat
Good Morning Allan,
Thank you for your order and happy new year. Great to hear you received your Aluminium Foil and Impact plus insulation promptly, which is always nice to hear in the busier times of the year with the couriers.
If you have any questions or queries, regarding your UFH in the future, then please don't hesitate in getting in touch.
Warm Regards
Beth
Living Heat LTD
Great item and looks better black than…
Great item and looks better black than the old silver colour , good control and settings .
December 22, 2025
Reply from Living Heat
Good Morning Andrew,
Happy New Year & Thank you for your order and glad to hear you are happy with the look of the new thermostat.
If you have any questions or queries in the future, then please don't hesitate in getting in touch.
Warm Regards
Ben
Living Heat LTD
Fantastic customer service as I ordered…
Fantastic customer service as I ordered the wrong underlay as they advised on the correct product at no extra cost to me
December 2, 2025
Reply from Living Heat
Good Afternoon Paul,
Thank you for your order and glad we could assist you.
Your order and feedback is greatly appreciated by all the team and glad we could help with your UFH project.
Warm Regards
Beth
Living Heat LTD
Reply from Living Heat
Good Morning David,
Thank you again for your review of the service received from Living Heat.
Your feedback is greatly appreciated and delivering quickly, supporting our customers and supplying quality products is a primary aim as a business.
Look forward to hearing from you again and thanks from all the team for choosing us for this UFH project.
Warm Regards
Rob
Living Heat LTD
The help that I received was first class, all sales staff especially Graham, the product knowledge was excellent and the kit was delivered the next day, I could not have received a better serice
The help received was first class and the kit delivered the following day , could not have asked for a better experience
November 27, 2025
Unprompted review
Reply from Living Heat
Good Morning David,
Glad I could assist you with this project before your order was placed.
Good to hear you got your products next day, even with the problems nationwide within the courier network.
The surrounding weeks before and after Black Friday Weekend are the busiest time in the network, but this year has been particularly stressful, with a few customers suffering delays.
If we could deliver to all our customers personally, we would do.
Your feedback and kind words over the phone are deeply appreciated from myself and all the team.
If you have any questions on the UFH you have purchased, then please don't hesitate in getting in touch again.
Warm Regards
Graham
Living Heat LTD
Courier Issues
Few issues with the Courier, but these guys went way above and beyond what was expected. Top Class
November 21, 2025
Reply from Living Heat
Good Afternoon Mohammed,
Thank you for your order of the tile backer boards and UFH heating.
Your understanding throughout has been amazing and glad we could help get the issue sorted eventually.
If you need any help in the future, then please don't hesitate in getting in touch.
Warm Regards
Rob
Living Heat LTD
Reply from Living Heat
Good Afternoon Mr Buch,
Thank you for your order and your feedback is much appreciated and valuable to us.
Great to hear the website was easy to navigate and even with this being the busiest time with the couriers, you received your order quickly.
If you have any questions regarding the 150w/m² Aluminium Foil system, then please don't hesitate in getting in touch with the team.
Warm Regards
Mike
Living Heat LTD
Excellent all round service
Excellent all round service, excellent product, will certainly be using Living Heat again , These guys know what they’re doing!!
November 18, 2025
Reply from Living Heat
Good Afternoon Kevin,
Thank you for your order of the LWi5 Wi-Fi thermostat and great to see you are happy with the service and product.
If you need any further assistance or help on a future product, please don't hesitate in getting back in contact with the team.
Thanks again.
Warm Regards
Rob
Living Heat LTD
These guys are great
These guys are great, and didn’t even know they were local to me in Paignton.
Mike (the German guy) was super helpful in the shop and explained everything I needed, very knowledgable.
Even better was the whole kit only costed me £300 (I was expecting £1000 upwards).
Now I have a super warm floor in my kitchen and touch wood, it doesn’t seem to cost a lot to run.
Cannot thank these guys enough. More than impressed, best company I’ve ever dealt with.
Right down to them going that extra mile to delivery to me personally as I was in Torquay.
The delivery guy was polite and knew his stuff, which was also amazing, for any questions I had.
Only wish I had found them earlier :(
What an amazing team, thank you so much.
5 star service.
November 17, 2025
Unprompted review
Reply from Living Heat
Good Morning Robyn,
Thank you for taking the time to leave such a positive review.
We’re very pleased to hear that your experience with Living Heat has been such a good one.
Mike will be glad to know his guidance was helpful, and we’re delighted that the installation has given you a warm kitchen without high running costs.
It’s great to hear that our delivery team were able to assist you personally and answer your questions on the spot.
We always aim to go the extra mile for our customers, so your feedback means a lot to us.
Thank you again for the 5-star rating and your kind words. We truly appreciate it, and we’re glad you found us.
If you need any further support in the future, we’re always here to help.
Warm Regards
Beth
Living Heat LTD
Excellent service excellent product!!
Excellent service excellent product.
Easy to install and checking the smart meter it’s very efficient and has made such a difference to our conservatory, we can now use it all year round!!
October 20, 2025
Reply from Living Heat
That is great to hear and thank you for reviewing the service received.
Electric heating gets a bad wrap for not being efficient, but as you have discovered, if using it correctly is amazing in terms of efficiency and certainly best in terms of response of any UFH system.
Wishing you a warm winter in your conservatory and maybe a bit early, but Merry Christmas and a Happy New Year.
Warm Regards
Beth
Living Heat LTD
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