It's a relief to order from a company and find that they actually have the product in stock, ordering was simple and delivery was prompt. A first class company to deal with.
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See what reviewers are saying
Very straightforward to fit as long as you are gentle cutting the foil. It has transformed the conservatory. Heats the floor up really quick as well as heating the conservatory. Would definitely recom... See more
Company replied
BRILLIANT PRODUCTS & SERVICES Living heat recently supplied us the full package to provide a warm enviroment in our home, super smooth end2end process ! Competitive Prices Fantastic Range... See more
Our order was made on line but we spoke to the seller beforehand to check what we were ordering was correct and equally to ask some questions about the underfloor heating. The person was very knowledg... See more
Company details
- Heating Equipment Supplier
- Bathroom Remodeler
- Boiler and Heating Service
- Home Improvement Store
- Technical Service
About Living Heat
Written by the company
The Underfloor Heating Experts
Living Heat Ltd is an electric under floor heating systems specialist.
As Part of the THEAWKGROUP, Living Heat is the web based side of our business and is located in the South West.
Living Heat under floor heating systems are distributed throughout the UK and has a growing worldwide customer list.
Although the AWK Group was established in 1999, Living Heat is a relatively new addition.
Widest Range Of UFH Systems, Insulations & Thermostats In The UK
Formed to offer web based sales for our large and growing range of electric under floor heating systems, insulations and ancillary products.
Our aim is simple. To offer high-quality electric under floor heating system and ancillary products at competitive prices.
Backed up with expert knowledge and a highly efficient, friendly and comprehensive service.
We offer FREE technical help and advice on all Living Heat underfloor heating systems to the public and trade alike.
We are here to help.
If you have any questions or require assistance with any projects, please do not hesitate in getting in touch with our friendly team.
Next Working Day Delivery
All products are held in stock and ready to be shipped
Orders placed before mid-day (12PM) will be shipped out on a next working day service
Got Any Questions, Give Our Team A Call Or Email
Contact info
Unit 8 Trojan Industrial Estate,, TQ4 7EP, Paignton, United Kingdom
- 01803 316060
- sales@livingheat.co.uk
- www.livingheat.co.uk
4.7
Excellent
292 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service
Great service. Good value. Rang for help on options before purchasing. Good and helpful advice. Quick delivery.
February 26, 2022
Excellent service
February 16, 2022
Excellent service!
January 20, 2022
Great service
January 19, 2022
Product well described on website and…
Product well described on website and delivered within promised time - ie within 48 hours
January 18, 2022
Reply from Living Heat
Thank you Mr Fray for your positive feedback which is greatly appreciated.
Warm Regards
Lee James
Living Heat Ltd
Installing a wifi controller
Really good company having used them before. The reason I have have only given four stars is due to the new ‘wifi’ heating controller I ordered to upgrade my system to work with Google home. The fixing screws supplied did not fit the recess on the back of the controller and were not a British back box standard. This should be a ‘BA’ thread and not a metric thread. This required the controller being dismantled to get it to fit.
January 18, 2022
Reply from Living Heat
Good Afternoon Shane,
Thank you for your time writing this review, this is much appreciated. I can only sincerely apologise for any inconvenience or delay caused to your project. This is the first feedback i have seen regarding the fixing screws and is something i will certain ly look into.
I am unsure what has happened with this order, as all screws are supplied from the manufacturer to accommodate all types of back boxes. We have only recently fitted 3 of these thermostats, fitted to plaster board walls in our showroom using the screws supplied with no issues at all.
Again, please accept my sincere apologies for any inconvenience and for your constructive feedback which is vital to us.
Warm Regards
Dale Haughton
Living Heat Ltd
No empathy
We had brought some underfloor heating mats to install in the flat.
Due to various reasons and unforeseen circumstances it took us a few months before we could finally get them installed.
Eventually we tried to get them installed with a qualified installer. However he apparently didn’t follow the instructions - we of course didn’t know this at the time. He told us the matts were faulty and that’s why it wasn’t working. So we returned the matts in hope of a refund or an exchange.
We were later told by livingheat that the matts were returned in an unsellable condition and therefore we would not be receiving anything back.
This came as a complete shock. As someone who has worked in retail, I understand the frustrations of being on both sides of the counter. I would therefore never knowingly return an item in a terrible state nor would I deny the customer an ounce of empathy. I was treat clients with kindness because I do not know what their circumstances are.
I do no assume the worst in them. I did not appreciate the attitude with which I was faced at livingheat. There was no empathy just a blame game.
They may not have wanted to refund 100%, but a small percentage hek even a discount on future purchases would have shown they cared. It would have been the decent thing to do. Instead we got the same responses basically telling us it’s our loss.
Don’t think I’ll be using these guys again and will certainly tell my friends and family to avoid. Being treated with kindness is worth the extra pennies.
January 17, 2022
Unprompted review
Reply from Living Heat
Good Afternoon Hajera,
We are sorry you feel this way, as customer service is always a priority to us. With personal communication made with you, there was certainly empathy and consideration to you as the customer from my end.
Like i mentioned to you in my email yesterday, there is clear evidence the mat has been damaged by your installer. In fact, in my 8 years with the company, i have never seen a mat returned to us in a worst state. Like i mentioned in my email, i have many photos to prove this statement.
It was never suggested at any stage in my communication with you that you, that we were blaming you or had no sympathy to this issue. In this instance we do feel that your installer has let you down and was explained in writing to you.
The reason for your email to us yesterday, was to chase your return and chase up a refund. My understanding was the mat was returned by your installer the end of last year, with many emails and chats made through the web site to him also explaining why the refund could not be issued. Again, we are sorry it has come to this, but the simple fact is the mat has clearly been damaged upon install, with your installer being very dishonest to you. Like i said, i am more than happy to provide evidence of how the mat was received.
Lastly, it was never discussed regarding replacements or discounts on future purchases. As you can see from our feedback, as a company we will always try to go above and beyond for our customers. This is something we would obviously be happy to look at if of interest and to try to recoup some of your costs for this unfortunate scenario. This is in no way accepting we are in the wrong, this is simply as a goodwill and because by the sounds of it the installer is accepting no responsibility or answering your calls.
Warm Regards
Graham
Living Heat LTD
Great products and fairly priced really…
Great products and fairly priced really helpful advice from the staff.
January 16, 2022
Superb customer service from advice to…
Superb customer service from advice to ordering and delivery can’t find a fault.
January 11, 2022
Very pleased with the quick delivery…
Very pleased with the quick delivery and service
January 3, 2022
Superb service
Superb service. Sensible advice. Delivered the next day as promised. Good Old-Fashioned service.
December 22, 2021
Great service and free next day…
Great service and free next day delivery
have used before and will use in the future.
December 21, 2021
Great product and delivered on time
Great product and delivered on time. So easy to setup and use once connected to the app.
December 20, 2021
Bought a T5 touchscreen thermostat
Bought a T5 touchscreen thermostat, great product BUT, oh the terrible user instructions!!Too basic and poor translation.
One of living heart's great videos is desperately needed here.
December 11, 2021
New model controller 👍super
December 9, 2021
All Good.
Slight mishap with original order but immediately rectified. courteous and professional.
December 9, 2021
Use this company good few times and…
Use this company good few times and always got quick response and delivery
December 6, 2021
ordered 3pm delivered next day 12 noon
ordered 3pm delivered next day 12 noon, installed and working by 1pm. What more could you want, very good price as well, highly recomend
December 2, 2021
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