Livsupplies Reviews 

Fantastic Service, Great Products and reasonably priced
Happy customer, will be placing more orders!

I ordered goods 2nd October and it is now 15th and I am still waiting for the remainder of the order to be delivered. So far they have missed delivery dates, failed to call back on numerous occasions, short delivered on goods ordered, supplied incorrect sizes and blamed a courier service for damaging part of the order and probably having to replace it before they had spoken to them to find out why it hadn't been delivered. But apparently it's not the sales office at fault but due to their inability to return calls I have placed an additional order with another company.. I wish I had read this report before I ordered

' Don't deliver in time, then deliver wrong items

Given completely wrong delivery information numerous times, and when the delivery finally arrived (a week after their 2-7 working day delivery window), and with zero communication about when it would arrive, they delivered the wrong items.

Customer service appalling - when you call up they say they'll call back and never do, and once they put me on hold to check for something and never came back. Not a single one of my emails got a reply, and I'm having to go through the payment provider to get a refund.

Wish I'd checked these reviews before ordering, I'll never touch Livsupplies, ND plastics, or any of their other trading names again.'

My sentiments exactly and yet I ordered from them previously and had no issues whatsoever so decided to try again, what a shambles no way ever again, if they are still in business.

Given completely wrong delivery information numerous times, and when the delivery finally arrived (a week after their 2-7 working day delivery window), and with zero communication about when it would arrive, they delivered the wrong items.

Customer service appalling - when you call up they say they'll call back and never do, and once they put me on hold to check for something and never came back. Not a single one of my emails got a reply, and I'm having to go through the payment provider to get a refund.

Wish I'd checked these reviews before ordering, I'll never touch Livsupplies, ND plastics, or any of their other trading names again.

Absolutely atrocious service from Liv Supplies, who also trade under the names 'N D Plastics,' 'Acrylic Online,' 'Polycarbonate Online,' etc. We ordered some guttering and various additional components on 7th August 2018. We were contacted via email the following day to inform us that one of the items was no longer available and offered an alternative if we could wait until the end of the following week, which we stated we were happy to do. On the 24th August I contacted them again to ask for a status update, as we had not heard anything further and had not received our order. As we received no reply, I contacted them again on the 28th, but once again this went ignored. Our order finally arrived on the 31st August, but three items were missing. We immediately contacted them via email, informing them of this, but it went ignored. On the 3rd September I emailed them again to advise them of the outstanding items, and although I have sent further messages, via their various emails (some which do not appear to function!) we have still to receive a reply. On the 8th September I emailed them one final time to advise that I now considered the outstanding items to be cancelled, and that I wanted a refund for the outstanding amount, specifying a deadline. With the deadline now approaching, I will seek to reclaim the amount though the Courts along with the associated legal costs. It is more about principle than the money, and as it stands, it is theft. Steer well clear unless you want a stressful transaction.

My order was faultless. I ordered it, paid for it....it arrived.

No problems

I should have read the reviews before ordering from this company in September 2017 but did not. Please make sure you do. In their world 3 metres 80 does not mean 3 metres 80 cms it means 3 metres 80 millimetres. Who on earth would mix measurements like that! That resulted in my sheets being cut at 3080 mm and not 3800 mm, ie 72 centimetres short. The width was also wrong so I am £177 out of pocket now. I also ordered a 4m glazing bar and 4m F section but only received the glazing bar. I still don't have the F section. When I called them they said it was my fault the measurements were wrong as they consider 3m 80 to be 3m 80 mm. When I told them the rest of the world didn't measure lengths like that and had replied to their confirmation e-mail the day after they sent it to me, telling them that, they said that I should have replied quicker. Why would anyone make an order without confirmation that it was right. If you have to order from this company, and ask to confirm the order over the phone, like I did, but get told to wait for the e-mail make sure you don't. Their procedures and customer service delivery is shocking. They don't even call back when they say they will. GO ELSEWHERE AND SAVE YOURSELF THE HASSLE!

Do not order anything from this company as you will be disappointed by the lack of communication and broken promises of delivery. I ordered some Sunwood rafter glazing bars and end caps in brown on 15th June 2017. I too like everyone else got the standard confirmation email on the 16th saying that delivery would be 2 to 7 working days and that's all you'll get. When delivery wasn't received by the 7th working day I called LIVSupplies who claimed their computers were down so couldn't do anything and promised to call back. This didn't happen so I called again both on the 28th and 29th as I was going away on the 30th for a week. They promised delivery would take place during the week I was away, but when I returned on the 7th July delivery still hadn't happened. Called again on the 10th and was told delivery would be Wednesday or Thursday of that week but would call back to confirm which day. No return call so I called again late on the Tuesday, to be told delivery would be on Friday 14th. Did actually receive a call late on Thursday 13th to say that my order had been left at the warehouse so wouldn't be delivered until Monday 17th! My order WAS delivered on that Monday, but if you recall at the start, I ordered brown Sunwood glazing bars and end caps, so they sent white! The dispatch note was clearly visible inside the clear packaging and showed the order was for brown, so what on earth were they doing? Rang immediately to complain and was assured the order would be changed that week. No further communication was received about when and what day, until I received a phone call out of the blue from the delivery driver who was in my yard but everywhere was locked up, of course it was because nobody was there. Did eventually get the order changed, but didn't include the end caps. Thankfully the delivery firm, who it turned out wasn't LIVSupplies themselves posted the end caps immediately which I received the next day. The moral of the story is don't place an order with LIVSupplies as all you'll get is hassle. The sales person I dealt with was actually quite polite, but never really reassuring and couldn't give any explanation of what the problem was with my order. 23 working days is totally ridiculous.

DO NOT USE . YOU HAVE BEEN WARNED.
I ordered some Polycarbonate Sheeting on June 4th and was emailed to say will take 2- 7 working days. Phone d June 15th to ask when I should expect it and was told 20th. No show. On the 21st June I phoned to be told it was down for 27th , no reason given for delay. Phoned on the 27th to find out what time to expect it to be told computers were down and would phone me back. Didn't. Phoned them every day that week to inquire - computers still down but were working on getting orders out next week. meanwhile I have complained through PayPal. Following Monday told it would be with me Weds/Thurs. Didn't show Weds so phoned Thursday morning only to be told it would be with me at the end of NEXT week. I have now cancelled my order as they obviously had no intention of fulfilling the order. I have felt I have been told LIE after LIE. At no stage have they bothered to contact me or apologise for what is at best is INCOMPETENCE at worst FRAUDULENT trading.
Trading Standards have been informed.
ALSO DO NOT USE polycarbdirect.co.uk as it is same company trading under a different name.

placed order for three cut sheets of polycarbonate and accessories'. had to call them to find out when delivery would take place. Goods arrived and no damage, however one of the three sheets not to size fortunately on large size so able to re-cut to size required. failed to open small cardboard box that I thought contained silicone sealant (value £7) until eight weeks later when able to complete job to find no sealant. Contacted them by phone and met with immediate negative response. Have sent two emails that have not been answered. Conclusion: My experience with them has not been great and due to their negative attitude I cannot recommend them nor will l do business with them again.

I ordered acrylic from this company that was designed to protect wooden surfaces on bathroom units. They overegged the measurements sent and the acrylic can now not be used...you would think cutting slightly less would be the answer if there are tolerances needed?
The order cost and a £12.00 delivery charge additionally down the drain as they will not rectify. Do not use unless you are not trying to fit an exact space - defeats the object of ordering with measurements!

When midland plastics messed up my order and are possibly in liquidation now, I looked for an alternative to get my roofing sheets. This company has a good website and decent customer care representatives who would give sound advice. My order was delivered the next day although I was happy with the promise of 2-3 days. Prices are in line with other web providers.

Five stars. Keep up the good work. Internet shopping can be risky but companies like this make it worthwhile.

Ordered 6mm plastic H section which was supposed to come in 4mm or 6mm channels. It is 4mm at the entry point and 5mm further in. Completely useless for hard 6mm material. When I phoned to ask for a refund they refused to pay for the £9.60 postage saying that I was wrong about the measurements. I am a retired joiner who has measured things all my life. Any on-line company who cannot measure their stock is a useless company. Avoid.

Used this company once before, range is good and prices are reasonable. But thats where the good bit ends. Orders are always late and are always wrong.
Latest, and the very last time I use these cowboys, ordered a fair amount of roofing sheets, including a lot of sundries to do the job, the delivery didnt turn up as promised so wasted a day waiting for it, when it did turn up most of it was missing and what was there was wrong, no apologies .. nothing, refused the order and was promised a new one by Monday. So a wasted weekend with no work. Order didnt turn up, called them and they didnt have a clue, said it was sent out last week ... I know that and I sent it back because it was wrong. No apologies again ... just faf, as they didnt know what was going on.
Beware the so called owner Andy Martin, hasnt got a clue about customer service.
Have now asked for a refund, heaven knows when I'll see that money again.
I guess I should read the reviews here and elsewhere to have seen how poor this company is.
Do not use this lot, they are one of the worst online companies I have ever come across.

They used incredibly poor packaging to send two 8'x4' correx boards to me, having only wrapped them in a single sheet of bubble wrap. In packaging like that all they need is to catch a breeze for the boards to crumple and fold.

This is even after I had made an enquiry on their website about whether they could but them down before shipping, which was completely ignored by them.

Watch out - their Ts and Cs say you have to check the goods upon arrival - AND YOU REALLY MUST - there's a big chance they'll be in poor condition

This is the type of company that gives online shopping a bad name. My order took 3 weeks to arrive (promised 7 working days maximum) and despite me sending 7 emails, none of which were answered, and phoning 3 times ("we will phone you right back when we find your details" - but no return calls) I didn't even get an explanation never mind an apology. Buy your plastic products elsewhere and do yourself a favour. My only regret about this review site is that I can't give less than one star - there ought to be the option of "minus stars" for companies like this